PeoplesBank Banking Center & VideoBankerITM Memorial Ave, West Springfield

PeoplesBank Banking Center & VideoBankerITM Reviews

• W

  Witalisz & Associates, Inc.
  5

  John Peterson on the mortgage team is phenomenal! Organized, knowledgeable and his team "behind the scenes" to get the job done is extraordinary. PeoplesBank is a selfless company who puts their time and money where it counts...in the community! Thank you PeoplesBank for always doing the right thing and servicing your customers and clients with competence and respect. Keep up the great work!

  Response from the owner

  Hello Witalisz & Associates, Inc. Thank you for the 5 Star Review and for the kind words. We love John too and will certainly pass along your kind words. Have a lovely day. Chrissy Kiddy, Corporate Responsibility with PeoplesBank

• K

  Kristine Allard
  5

  Many businesses talk about corporate responsibility and community commitment, but at PeoplesBank this is their culture. The leadership team is truly committed to supporting the work of our region's non-profit organizations, both personally and at the corporate level. On behalf of the children and families served by Square One -- THANK YOU PeoplesBank!

  Response from the owner

  Hello Kristine. Thank you for the 5 Star Review and for the kind words. Our communities are stronger when we support one another. Happy to lend our support to Square One. Have a lovely day. Chrissy Kiddy, Corporate Responsibility with PeoplesBank

• M

  Maritza Ramos
  1

  My family and I have been People's Bank costumers for over 15 years, and for the most part we have been satisfied with their products and services. However, on a recent phone call to the West Springfield branch regarding a check policy, I expected knowledgeable, and courteous responses for my inquiries. Instead what I received from the assistant manager Jennifer Kollisch were rude and condescending responses. During our short conversation, as I inquired about the policy she became frustrated and she abruptly ended the call, leaving me with unanswered questions and forcing me to re-evaluate my relationship with Peoples Bank. Going forward I foresee us becoming members at other institutions who truly value the meaning of customer service.

  Response from the owner

  Hello Maritza. We are sorry to hear that you've had this experience. Please Direct Message us your phone number if you would like a bank representative to call you to discuss this further.

• K

  Keith English
  1

  Bank website has no updates on hours. Says drive thru opens at 8:30. Get there and a small sign in window that states temp hours. Very unprofessional. Hey people’s bank . Try posting on your website.

• P

  Pj Blair
  5

  I've been with the bank for over 50 years.

  Response from the owner

  Hello Pj Blair. Thank you for the 5 Star Review and for being a customer for over 50 years. Hope you have a wonderful day. Chrissy Kiddy, Corporate Responsibility with PeoplesBank

• A

  A Musician's Beauty
  3

  Overall not bad but there have been multiple times that I have been overdrafted and I signed up for the account to not be overdrafted

• M

  Mario Tedeschi
  5

  I always have a great experience at the West Side Peoples Bank! Tellers and managers are pleasant and helpful.

• S

  Soleyl ESPADA
  5

  They always make you feel welcome. Make you feel like you're apart of their family. I give them ***** ;)

• C

  Candice Connors
  3

  I love the bank... but good GREIF the drive thru takes FOREVER at this branch!

  Response from the owner

  Hello Candice. Glad to hear you 'love' our bank. Sorry to hear about the drive-thru wait time. We try our best to keep the line moving while providing our customers with excellent banking services. We appreciate your patience. Have a great day. Chrissy Kiddy, PeoplesBank

• M

  Marineusa Brown
  5

  Amazing bank. 💝 I am truly recommend

  Response from the owner

  Thank you Marineusa. Hope you have a nice day. Chrissy Kiddy, Corporate Responsibility with PeoplesBank