APGFCU - Edgewood Branch and Administrative Offices Pulaski Hwy, Edgewood

APGFCU - Edgewood Branch and Administrative Offices Reviews

• A

  Andrea Reuben
  1

  There banking system is complicated and inconvenient. I can’t make a payment online if I have a balance due on my account. Their hours of business are my work hours and I can only come in the office to pay my bill or be charged $4 to pay over the phone. It’s a set up. Also, the customer service is very weird. They get mad at me if I’m behind on my loan payment after I already explained to them that I’m in Grad School and my income changed so I have to make bigger payments when I get my refund check. It’s like they don’t care. And I can’t even set up my automatic payments anymore because I’m behind on payments. It’s such an inconvenience and I just want a new car All together and move on from this credit union. Before COVID I NEVER had problems with them.

  Response from the owner

  Hello Andrea, we would like to learn more about what led to your review. A member of our management team has attempted to contact you without success. Please email us at [email protected]. Do not include account numbers, Social Security number, or any other personal financial information in the email. We look forward to hearing from you.

• E

  EnaEvai
  1

  I rarely ever write an online review, but today I had to make a NECESSARY exception…….. this is the worst Credit Union ever!!! I would rather bank with the Big Banks then to deal with this credit union. I have been a member since 2008, and ever since COVID-19, this bank can’t seem to get there act together. There technology is subpar, you make a payment today on a loan and payment doesn’t get posted to your account until 3 BUSINESS DAYS later but monies are withdrawn right away!!! Customer service is lacking. This bank is stuck in a time warp. They have really fallen off, and I can’t wait until I’m able to refinance my loan out of this bank……. Please do your research and ask questions about products, service, turn around times, and fees before committing with them (there is a reason for ALL the 1 ⭐️‘s also check out the yelp reviews) Save you the stress. God Bless!!

  Response from the owner

  We understand a member of our management team reached out to discuss your concerns and work toward a resolution. If you have any further questions, feel free to email us directly at [email protected]. Do not include account numbers, Social Security number, or any other personal financial information in the email.

• W

  William Painter
  5

  I don't understand all the bad reviews with this branch of APGFCU. I have been banking at this branch for many years. Financed vehicles and other loans in the past. Every time I go into the bank to use a teller or need to speak to one of the office staff I have always been greeted with a smile and they have been very friendly.

  Response from the owner

  Hi William! Thank you for the 5-star review of our Edgewood branch. We are happy to hear you are pleased with the friendly service.

• B

  Brooke Cavallucci
  1

  Jump through hoops with this bank. They will harass you when you are a day late paying a loan you've paid for years. Only bank I haven't been able to use mobile banking successfully with and they're surprised you're a day late paying. Switched my due date for no reason too. Horrible banking set up and prepare to wait all day in the drive thru. Overall horrible bank. I'll be switching my loan do I don't have to deal with them anymore.

  Response from the owner

  Hi Brooke, we understand a member of our management team reached out to discuss your concerns and work toward a resolution. If you have any further questions, feel free to email us directly at [email protected].

• K

  Kyleezy Crookshanks
  1

  Apg is telling me my card is not locked when I cant use it after purchasing multiple items on the same site. They lock it at 25 transactions per day and their system doesnt even show it, so no way to even unlock your card because the staff cant even see that it is locked or restricted. UPGRADE YOUR SYSTEMS wow.

  Response from the owner

  Thank you for making us aware of your concerns. A member of our management team has attempted to contact you without success. If you need further assistance, please email us at [email protected]. Do not include account numbers, Social Security number, or any other personal financial information in the email. We look forward to hearing from you.

• E

  Emily Steck
  1

  Customer service is downright rude and lazy. I got an attitude when I wanted to schedule an appointment for a refinance as if I was inconveniencing them. Wouldn't even let me schedule or even verify me through security questions because I didn't have my member number, which I've been trying to get a replacement card for for the past 5 years and no luck. I've given these guys 0 issues for the 10 years I've been with them and can't wait to close my account after what they've put me through.

  Response from the owner

  Thank you for making us aware of your concerns. A member of our management team has attempted to contact you without success. If you need further assistance, please email us at [email protected].

• C

  Crystal M
  5

  I have been banking here for 10+ years and have had two personal loans and a car loan. I have had no issues with them at all. Customer service has always been great and all fees are listed in the paperwork. Maybe I always come at the right time. The only thing I can say is if you go to the bank during peak hours, drive up window or inside, the wait is typically long. The easy fix is don't go during peak hours.

• B

  Blake Griffith
  5

  APG is the best financial institution I've ever had!

  Response from the owner

  Hello Blake, thank you for the 5-star review of our Edgewood branch!

• C

  Cristine Conway
  1

  Not happy with the wait times at the drive thru, have to call to get a phone call back to schedule an appointment to get to my safe deposit box that could take up to 3 days for a return call! Customer service is definitely not up to par no matter in person, over the phone or drive thru. Very unhappy with the service lately

  Response from the owner

  Hi Cristine, thank you for your feedback and we will share your comments with branch management. We apologize for the inconvenience you have experienced. We are facing increased call and drive-thru volume during this time. We do have the option to schedule branch appointments online from this link www.apgfcu.com/appointment or through online/mobile banking. We appreciate your patience and value your membership with APGFCU.

• R

  Robert Gibson
  1

  I've always heard good things about this bank. That was not the case when my wife and I went to this bank. I wouldn't step foot in this bank again because of there extreme lack of customer service, never even greeted me just spoke to my wife like I wasn't there. The service there is nonexsistant, my wife posted her review as well on yelp. Goes to show if you deposit a 5 dollar bill or buy a six figure SUV your are treated like a inconvience. It's a shame such a pretty establishment in a great location, but the staff do not care about you. I was manager myself at a dealership, if I saw my employees conduct themselves so unprofessionally they wouldn't have a job, yet review after review on every site says the same stuff, there not fake unfortunately. Decide for yourself but that was my experience, also the SUV my wife purchased.... I actually purchased it for her! She put her name on the title as I requested. If you plan on signing a paper make sure your whole day is free because you will never get out in a efficient manner.