APGFCU - Bel Air Branch S Main St, Bel Air

APGFCU - Bel Air Branch Reviews

• M

  Michele Taylor
  1

  Cant get branch phone number. Called the main 1-800 number, always in a "q" and leave a call back number, the longest wait is always 55 minutes then NOBODY ever calls.! Can't even log into my account...it says I dont have one, which I know I do ! GRRRR.! Sucks for customer service.

  Response from the owner

  Hi Michele, we would like to learn more about what led to your review. A member of our management team has attempted to contact you without success. If you need further assistance, please email us at [email protected]. Do not include account numbers, Social Security number, or any other personal financial information in the email. We look forward to hearing from you.

• J

  John Niaz
  1

  This has been the worst experience of my life.... I had a GAP auto insurance total loss issue and I spoke with a Ms. Melissa Dehn (Legal Recovery Specialist) within the Member Solutions Department. I have had 2 interactions with Ms. Dehn pertaining to the same issue on 2 separate occassions. Both of my interaction with her were very disappointing; she was very demeaning, unprofessional, and provided below par customer service. I made more that 4 request/attempts (while on a recorded line) to be transferred to a representative that could assist me with my issue. Ms. Dehn would not transfer me to a representitve that was more knowledgeable of total loss insurance issues and/or GAP payments. She continued to be concending in her tone and replies during my entire interaction. I requested to speak with a Branch Manager and she would not respond to my request nor did she transfer me upon my request. After more than 4 request attempts, she provided me with the name of her Branch Manager; Ms. Dehn stated that Ms. Christy Rayes was her Branch Manager; she also provide me with another individuals name; a Ms. Christy McLamb, which she stated was APG's Car Representative, might I added that no phone number nor best times times to contact either individual was provided. As a "Army Veteran", I am totally disgusted in addition to disappointed with the lack of candor, professionalism, courtesy/decentcy, and customer service that was not provided by Ms. Melissa Dehn as a representative/employee of Aberdeen Proving Grounds Federal Credit Union (APGFCU). Our conversation ended when Ms. Dehn hung the phone up on me, after my request for management s information.

  Response from the owner

  Hello John, a member of our management team will be reaching out to you to discuss your concerns. We appreciate your feedback and look forward to speaking to you.

• J

  JaLee Swann
  1

  Only bank I know that has an app that doesn’t update in live time. You could make transactions days ago and your account won’t show it at all (not even as Pending) causing you to overdraft if you’re not careful or not paying attention (doing the math yourself). Their appointment hours stopping at 3pm on weekdays is also unacceptable since most working people aren’t off work until 4-5pm. It was a great experience to be helped immediately when applying and becoming a member but literally only because their response time was quick. Outside of that, not too comfortable at all and doubt I’ll be keeping my money here

  Response from the owner

  Hello, we understand a member of management reached out to you and was able to address your concerns. We appreciate the feedback and value your membership.

• H

  Henry H. (Hankleberry)
  5

  I've personal had a fantastic experience with APGFCU, Online, mobile, drive thru and in branch appointment. The service call, tellers and bankers have all been very nice and always resolve the action I'm looking to perform. Just today I successfully opened two minor accounts for my daughter's to take advantage of the $25 deposit this institution is offering, via the drive-thru in less than 10 minutes I might add. Stephanie at the Bel Air branch was an ANGEL and so helpful. I'm laughing at all these Karen's leaving negative/ one star reviews because of long wait times haha... There's a pandemic going on and people aren't going into the bank in person, they are trying to do their banking online and over the phone just like you... Learn some patience or find a new bank.

  Response from the owner

  Thank you for taking the time to share your experience with our great staff at the Bel Air Branch! We appreciate the kind words and value your membership with us.

• K

  Kyle Bowman
  1

  They need to open the lobbies back up! I just had to close accounts thru the drive thru because I could not get thru on the phone to make an appointment to go inside! Also, they were charging me a fee for the business checking, but the description in online banking was very vague, did not make it clear that it was a fee coming out of my account.

  Response from the owner

  Hello Kyle, we understand a member of our management team reached out to discuss your concerns and work toward a resolution. If you have any further questions, feel free to email us directly at [email protected].

• R

  Rain F
  5

  I don't know why this location has such poor reviews. I have never had a single issue here (although I have at other branches). I'm always in and out, and they are always able to help with anything I need. Employees are always friendly as well. This is my favorite location of them all because they always get things right.

  Response from the owner

  We are happy to learn the staff at Bel Air has provided you with great service! Thank you for the review and your membership.

• S

  Stephanie Brewster
  1

  HORRIBLE!!! I've been s member for years and I am totally dissatisfied!! I've been on hold for 40MINUTES and then someone answers and before I could even speak they hang up. Horrible. I will no longer do business with such an unprofessional institution. I will keep all my business through Freedom FCU and will suggest others to do so as well. You don't even deserve one star

• G

  Gina Griffith Chios
  5

  This branch has great employees who care and make a difference in a person’s day. Very pleased. Thank you for the great service this morning!

  Response from the owner

  Hello Gina, thank you for the 5-star review of our Bel Air Branch. We are happy to hear about the great service you received from our staff.

• D

  Demeaninggeorge
  1

  How are you supposed to pay your loan if they dont answer their phone. Then they call you back with a hold tone and hangup.

  Response from the owner

  We sorry to hear about your experience with our call center. We would like to gather more information regarding this and how we may improve. Please email us at [email protected], we look forward to hearing from you.

• A

  Annie
  1

  Currently on hold for 27 minutes and counting. Mobile banking does not work again..

  Response from the owner

  Hi Annie, we apologize for the extended wait time. We are experiencing higher than normal call volume and we appreciate your patience. We are not currently reporting issues with the mobile app, however, please email us at [email protected] (do not include sensitive information) or send a secure message through Online Banking to report your issue so we may troubleshoot.