Andrews Federal Credit Union Allentown Rd, Suitland silver Hill

Andrews Federal Credit Union Reviews

• C

  Cynthia Johnson
  1

  Horrible service! Let me start by saying the manager and branch manager will sit in their office on the phone and typing on the computer and not take any customers no matter how many people are waiting to be serviced. The managers will assist behind the teller before they take customers in there office. The new branch manager walks around with a permanent frown on her face looking mean all the time and so uninviting. The manager dresses in tight low cut club attire and it’s so inappropriate and hard on the eyes. The new manager brought in bad energy when she started here and it rubbed off on her staff because now the staff doesn’t act happy. I sure hope the service and management improves at this location because it is the closest location to my house.

  Response from the owner

  Good morning Mrs. Johnson, We have received your review and it has been submitted to executive management. Please let us know if you have any further questions and you can always reach out to us directly at [email protected]. Thank you, Andrews Federal Credit Union

• T

  Tonya Gallop
  2

  The greeter was rude. I was really shocked because normally the staff is exceptionally friendly. I feel if you're having a bad day,, it happens to us all...you should consider taking a mental health day if possible because being rude is totally unacceptable.

  Response from the owner

  Good morning, Thank you for your response. A member of our management team will reach out to you shortly in regards to this. Andrews Federal Credit Union

• J

  J Butler
  2

  Hard to get in touch with them! There is not a direct line to any of the branches, you get shuffled around only to have them call internally to relay your questions. Any business that wants to pride themselves with customer service needs open line of communication to the department you need. It’s a poorly run business!!

  Response from the owner

  Good morning, Thank you for bringing your concerns to our attention. Please contact Ros Bishop directly at 301-702-5352 or at [email protected] to further discuss your concerns. Thank you, Andrews Federal Credit Union

• K

  Kathi Muhammad
  3

  I don't like the idea of removing your hat and teller window. I am looking at leaving AFCU for that reason. The staff is very customer service oriented. I just don't like that policy.

  Response from the owner

  Thank you for bringing your concerns to our attention. Please contact me directly at 301-702-5523 at your earliest convenience so we can further discuss. Jesse Bell – Director of Sales & Service

• D

  Deanna Watson
  5

  Unlike other reviewers, I actually had a pleasant experience here. They were following Covid protocols, which I appreciated and the teller and manager were very friendly. I was also greeted when I entered. I had a complicated transaction and they were patient and went out of their way to help me get it done.

  Response from the owner

  Thank you, Deanna, for your kind words. We are honored to serve you.

• R

  Raymond Simpson
  1

  To make a long story short I had a savings account with money in it, since I didn't touch my account every month or every other month depending on how my financial situation went I tried to leave this savings account alone, well this bank has a inactivity fee that was $5 a month and they drained my entire savings account and closed it without do much as a letter or phone call about the situation

  Response from the owner

  Good morning Mr. Simpson, Thank you for reaching out to us in regards to this issue. Your comments have been passed along to management and you will be contacted shortly. You may also email [email protected] for direct assistance. Thank you, Andrews Federal Credit Union

• D

  Dwayne Dunlap
  1

  Not ready for prime time, I deposited a cashier's check for 20k on the 24th of last month. This morning I discovered that they have frozen the amount of the check and all the money on deposit previous to the 20k check being deposited. Its impossible for the Cashier's Check to not be paid 14 days later. Amount available, "0".

  Response from the owner

  Thank you for bringing your concerns to our attention. Please contact me directly at 301-702-5523 at your earliest convenience so we can further discuss. Jesse Bell – Director of Sales & Service

• A

  Alexis Simpson
  1

  Worst bank experience I’ve ever had!!! The teller was super rude and feisty with me while I attempted to explain my deposit to her, she even walked away in the process of me still speaking. I asked for a manager, thankfully she wasn’t as unprofessional. Unfortunately, it took me over 30-min to make a simple deposit.

• N

  Nadja Brownrigg
  5

  My family and I have always had a pleasant experience there. The staff are very helpful and pleasant except for one person who no longer works there.

  Response from the owner

  Hi Nadja. Thank you for your kind words. We are always ready to serve our members.

• v

  veera vala
  1

  Pathetic customer service and online banking experience of my life. None of the customer service staff is willing to help you out in any ways, as if they are just their to warm the chairs and bounce your call from one customer service agent to another just so nobody has todo any work.