Anderson Brothers Bank Agnes Ln, Myrtle Beach

Anderson Brothers Bank Reviews

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  Carrie Friend
  1

  Very disappointed with this bank. We recently moved to SC and wanted to use a local bank but unfortunately have had problems since the start. My husbands card is constantly declining when he gets gas (more then enough to cover it) and when he spoke to someone at the bank he was told “that happens sometimes, just swipe it as credit not debit” (never had to worry about that with our other bank). This weekend, New Years Eve, we attempted to take money out of the ATM and it was declined for insufficient funds (again more than enough to cover it). I tried to access online banking and it was unavailable. I called the bank and spoke to a woman and she said the system is down for maintenance and she doesn’t know when it will be back up. She also informed me that I won’t have access to my money until the system is up and running again. This is absolutely insane and should never be aloud. I was never told the system would be down and that I wouldn’t have access to my money for an extended amount of time. I am not happy and will not be a customer for long.

  Response from the owner

  Hi Carrie, we apologize for any inconvenience this may have caused. We would be happy to assist in resolving this matter but would ask that you please send us a private message with your name and a good contact phone number in order for someone to reach out to you soon. Thank you

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  Cherokee Clark
  5

  If you're looking for a helpful, friendly, informative and supportive bank, Anderson Brothers is the best choice for you. I had the opportunity to work with Kendra on getting a loan for a new car. She was very informative, friendly, supportive, helpful and had high charisma. I highly recommend going to her if you are looking to get a loan and I highly recommend banking with Anderson Brothers Bank!!!

  Response from the owner

  Thank you so much for sharing your positive experience working with Kendra! We pride ourselves on customer service and are thrilled to hear that we hit the mark. We'll be sure to pass this wonderful review on to Kendra at our Market Common branch and hope to see you soon!

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  LaToshia Richardson
  5

  Kendra Darity definitely goes above and beyond for you and your family. Kendra listened to my concerns and came up with financial plan that will strengthen my credit score. She very informative and knowledgeable in her field of expertise. Highly recommend Ms. Kendra for all your personal and business needs. Thank you Kendra

  Response from the owner

  Thank you so much for your kind words, LaToshia. We really appreciate you taking the time out to share your experience with us—and we agree, Kendra is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

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  Heather Cook
  5

  Kendra is nothing short of amazing! She takes her time with all of her clients, listens to their needs, and then goes above and beyond to ensure they are met!

  Response from the owner

  Heather, thanks so much for letting us know about your experience you received with Kendra in our Market Common branch. We'll be sure to pass it on and look forward to providing you this level of customer service for many years to come!

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  jay sheely
  5

  I've done business with Paula Lee in the North branch and Mark at the Market commons area. Easy, fast , patient, and reliable. Mark had big shoes to fill since I've been dealing with JUST Paula for awhile now. He succeeded! In my eyes the rates are a little high, but I imagine it works for people with lower scores. (Weve all been there) I just thought the bank should know about these two employees. They are outstanding!

  Response from the owner

  Wow! Thanks so much for letting us know about your experience(s) you had with us. We think they're both rock stars and we'll be sure to pass this outstanding review onto Paula in our Long's office and Marc in our Market Common office. We hope you have a great day & look forward to having you as a customer for many years to come!

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  Liz M
  4

  The bank in Market Commons has a wonderful, helpful, Professional group of employees. Been using this bank for 2 yrs now since I moved bank. Unfortunately, the 4 star is due to the bank experience I had yesterday...at the AAB bank on Robert Grissom Pkwy and London St. where the safety deposit boxes are housed. That bank deserves a 1 star. The staff there is so unhelpful, apathetic, cold....I needed to ask 3 people for help before someone responded and left before giving me the entire instructions on how to enter the vault. When I came out I tried to use the sanitizer on the wall opposite the vault...it did not work. I asked a general question to 3 women sitting around if there was another sanitizer...the 3 just looked at me...no other response. As I passed an office I asked the woman sitting there if there was another sanitizer. She left her desk and brought me the bottle on her desk to use. I thanked her profusely since she was the ONLY customer friendly person in that bank. Did I mention I was using a walker. The ABB on Agnes had someone come help me with the door and they always greet me and others when we walk in. The bank on Robert Grissom...no help, no greeting. Nothing pleasant there. I will be moving my boxes once I am well enough.

  Response from the owner

  Thanks for letting us know about your customer service at our Market Common branch. We'll be sure to pass your kinds words on to them! We are regretful to hear about your experience at our Grissom Parkway branch and assure you this is not what we are known for and would like to speak with you. Please call 800-345-8081 and ask to speak to Joanne. Our customers are the heart of our company and we would love to make this right. Thanks again for reaching out to us and we hope to hear from you soon!

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  Dawn Bruen
  1

  Worst . Experience . Ever! These people have no idea what they’re doing. My husband has a loan and I have a completely separate loan. We have completely different last names but somehow they managed to apply his payment to my loan. When they discover they made a mistake they took the money from my loan payment and started sending me notices for a right to cure. Never missed one payment and never been late but somehow they’re telling me my loan payment is short $160 but nobody can seem to tell me what happened. Just want to get rid of this car loan and be done with this horrible bank.

  Response from the owner

  I sincerely apologize on behalf of everyone at ABB. Please know that your situation was an exception as we are usually known for taking ownership and caring deeply about our customers. We'd like to discuss your experience in detail further. Please contact Joanne at 843-464-3519.

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  Samantha
  5

  Go see Kendra for all your loan needs! Incredibly sweet and makes the process fast and easy.

  Response from the owner

  Thanks so much for your kind words, Samantha! We'll be sure to pass your comment on to Kendra in our Market Common office. Thanks again and we look forward to providing you this level of customer service for many years to come!

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  whitney smith
  5

  The people here are friendly, efficient, quick, personable, intelligent, and overall wonderful. They got me a loan when my own bank wouldn't and got it done for me in 1 day!! If you need a loan, see Terri, she is great . I like this bank so much I started a business account there today and it was also quick and easy and done with a smile.

  Response from the owner

  Whitney, thanks for taking the time to share your experience with others. I’ll be sure to pass on this awesome review to Terri and our Market Common team. Have a great week and we look forward to providing this level of customer service to you for many years to come!

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  Lois A Marinelli
  5

  Best bank ever! Great customer service! You truly feel like family there. Always greeted with a friendly smile and welcome. They have various free gifts all the time. Coffee, water and popcorn Friday! Lovely experience every time at this bank

  Response from the owner

  Thanks so much Lois for sharing your experience about our service. I will be sure to share with our Market Common office your awesome 5 star rating/review. We look forward to providing this level of service to you for many years to come.