Anchor Mortgage Services Carmichael Ct, Montgomery

Anchor Mortgage Services Reviews

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  Sherrill Waddell
  5

  Can't say enough good things about Vicki and her staff. My husband and I just purchased a home that presented a challenge from a financing and timing view. We had some unique challenges in that the home was in foreclosure and needed work before a mortgage could be obtained. Vicki worked with us to provide advice and assistance in working with the foreclosure bank to correct the issues before financing. When it came time to set up the mortgage, they were ready with all necessary steps done. We were able to close this loan within 3 weeks. We could not be happier with the service and assistance from Vicki and her staff and would not hesitate to recommend them to anyone who needs mortgage assistance. SCW

  Response from the owner

  Sherrill sorry it took me so long to reply to your awesome review. I am so happy that I could help get ya'll to the finish line. We worked together so hard, that we finally made it! I am glad to have played a part in the success.

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  Chaquetta S
  5

  My experience with Anchor Mortgage was exceptional! From the very start, it was such a stress-free process. I didn’t have to worry about a thing, because I knew Vicki was there every step of the way to help out and handle anything that came up. I would recommend Anchor Mortgage over anyone else because of the care and personal attention they give to their clients.

  Response from the owner

  Chaquetta Williams, we thank you for your positive comments about the experience you had in working with Anchor for your mortgage. Veteran's have a special place in our hearts and we appreciate your service to our Country. It was a pleasure to work with you and make your move as easy as possible. Thank you for the feedback.

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  Jamiyah Woodson
  5

  I can honestly say Vicki Williams and her assistant Grace Reed made my first home buying experience a very pleasant one. From our first conversation she explained each and every option that was available to me and I never felt pressured into any decision. They provided me with great information on everything I needed to know. My phone calls were handled in a professional and timely manner, with every questioned answered to thoroughly. All in all I really couldn't imagine my home buying process being any easier. Even now that the deal is done I would still feel 100% comfortable calling with any questions.

  Response from the owner

  Thank you so much for your great review. We have been working on our new sign on interstate and our new website; that I have neglected my friends on Google. I really enjoyed working with you and hope you are so happy in your new home.

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  Scott Enfinger
  5

  Reba at Anchor Mortgage is totally awesome! When I think of customer service, I think of Reba at Anchor Mortgage. Recommend Anchor Mortgage and Reba to everyone who is looking to purchase a home or refinancing. Reba enjoys her job, her enjoyment comes from seeing a family getting a new home. If all customer service was as good as anchor mortgage customer service the world would be a much happier place. I've never had a problem with anchor mortgage. In my experience with Anchor mortgage has been phenomenal. If I ever purchase another home, it will use Anchor Mortgage and Reba. Thanks Reba & Anchor Mortgage.

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  Amanda Goncalves
  5

  My husband and I cannot say enough positive things about Anchor Mortgage & Services and specifically about the interactions and service by Vicki and Grace! All hell broke lose in the last 24hrs before closing when my big name bank was unwilling to help us wire the down payment to the title agent or to even care about its effects on our situation. Vicki & Grace stuck with us and worked with us for 5 hours to find a solution that would allow us to close on time. For a geographically-separated dual-military family who still had 8.5 hrs of driving to get to the closing - this was huge in keeping our sanity! Too many people and companies in banking, whether it’s mortgage, investment, personal, or business, forget that banking is a service industry. Vicki and Grace have reminded us that service still exists, and we appreciated it. We absolutely recommend this company to anyone looking to by a home in the Montgomery area!

  Response from the owner

  We so appreciate your comments and apologize for my late response to you. We love meeting you and your husband and welcome all our Military Friends to the River Region. Welcome to the home of Southern Hospitality.

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  Sheila Cunningham
  5

  You won't find a better mortgage company to work with than Anchor. Vicki Williams and her team have financial expertise that is demonstrated at every step of the process. They all are willing to share their expertise, answering every question, and make themselves available from the beginning to the end. Thanks Vicki for being the professional you are!

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  Ex Libbin
  5

  We cannot begin to thank Vikki and her staff enough for all the work they put into our closings. To say they went above and beyond is a HUGE understatement. If we had a question or issue, Vikki and Grace were quick to respond with an answer or solution. They definitely did their fair share of work on our closing. Your company is top-notch and we are thankful that Kitty told us about you all!

  Response from the owner

  Thank you so much for your kind remarks. You were awesome clients with which to work. The circumstances beyond your control tested the patience of all . But everyone worked together for a very happy ending. Thank you for letting me be a part of the next chapter in your lives.

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  Zachary Eason
  3

  Reba and Wendy have a great attitude and worked with my schedule to ensure I closed quickly. I really appreciate their energy. Everything was a great experience up to closing. After closing I was inundated with junk mail urging me to refinance. Every day for 6 months I had piles of junk mail for mortgages even though I asked them not to sale my contact info. Also, my loan ended up at Trustmark National Bank. This bank is a scam. They charge you a $6 fee every month to pay online unless you have a trustmark bank account that your paycheck is direct deposited to. That is a $72 per year extortion fee for not giving them all of your money. So now the only check I write and stamp I use each month is for my mortgage. I understand that it isn't anchor's policy to charge $6 per payment but if I associated with crooks I would expect to be avoided by people that dont want to get ripped off.

  Response from the owner

  We are delighted that you are happy with your experience working with Reba and Wendy at Anchor Mortgage! We regret that you've had a negative post-closing experience. It is a priority for Anchor to keep borrowers' private information secure. Anchor has not, nor has it ever, sold, traded, or given borrowers' private information to anyone. When you close a loan, your public information is a matter of public record. Unfortunately, there are many businesses that use this public contact information to target advertisements to borrowers. Anchor Mortgage Services, Inc. cannot address the issues with your current servicer (Trustmark National Bank). Trustmark is an approved seller/servicer and must abide by all national regulations set forth by the United States government. We encourage you to reach out to their servicing department if you are still having issues. If you still need a contact person with Trustmark feel free to call Vicki Williams, President of Anchor Mortgage, at (334) 277-0900, so that she can provide you with a phone number and contact person at Trustmark that can assist you.

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  Drew Holloman
  1

  No call or nothing. I originally called to learn what I needed to do to begin the process of being pre-qualified. I received a call back, then, to be informed by Reba about the initial steps. I was pretty excited. Once I got the necessary paperwork and scanned it and completed the application, I sent it back to Reba. Even paid the $40.00 fee for them to run credit. Never received a call back to say why or why not, yet my account was charged for the fee. I feel ripped off honestly. Especially after being pre-qualified at another place, and just trying to be smart and shop for the best rates. Had to take our business elsewhere.

  Response from the owner

  Hi, DrewisKing, We take these matters very seriously, unfortunately, we have no record of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours, we would like to investigate this issue further, so please contact Vicki Williams, President, at [email protected] or (334) 277-0900 so that we can resolve this issue immediately.

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  MISTY BASS
  5

  Reba was Professional, knowledgeable, caring, timely, friendly and went above and beyond to provide customer service. Provided incentives for service members.