Amscot - The Money Superstore Se Maricamp Rd, Ocala

Amscot - The Money Superstore Reviews

• D

  Danielle Dalton
  1

  I’ve been an established customer with Amscott for at least 5 years, I’ve always payed back my loans in a timely manner. I went into this location today & took out a loan for $150 and the woman (Rosa?) at the counter counted the cash to me all in the form of 20’s. However, when she threw down the $10 bill, she clearly stated $50. There was people waiting for assistance & I made the mistake of not recounting because the $50 bill was really a $10 bill and I didn’t realize it until I got to the grocery store. Obviously, I can’t go back into the store after leaving to claim that she screwed me out of $40, which I will have to pay back regardless. I FIRMLY believe that this was done intentionally because how can you mistake a $10 bill with a $50 bill? My only advice to everyone is ALWAYS count the money that is handed to you, even if they count it in front of you.

  Response from the owner

  Thanks for your feedback. Please give us a call at 1-800-801-4444 so we can help resolve any concerns you may have.

• C

  Charles Smith
  1

  Lisa needs to learn her place. This employee feels that it's her right to become hostile towards a customer who doesn't receive proper customer service from this company. She could have just let him settle his account and leave quietly. But she felt it was her right to be hostile and continue to talk about the review after being told the customer didn't want to talk about it. Lisa, you said what was written wasn't fair... What was written is the truth and if the truth isn't fair... That's a reflection on the lack of customer service you provide. Better yourself. Better how you treat customers. Better the moral practices of your business. And Lisa, you specifically, better yourself by learning how to be respectful and not feel you have some right to be hostile and confrontational towards an unhappy customer. Amscot would be doing itself a disservice by keeping her employed. Hostility and confrontation don't belong in customer service, therefore, neither does Lisa.

  Response from the owner

  Thank you for sharing your recent experience. We’re disappointed anytime we hear that a customer’s visit fell short of the standards we strive to meet. Please allow us the opportunity to address this issue with you at your earliest convenience by calling our customer care line at 1-800-333-6130. We look forward to resolving this for you!

• D

  Devin Northrup
  1

  Not worth the headache. Customer service is trash and they don't care about you or what situation your going through. Employee ,"Lisa" at this location wanted to say what I wrote was unfair. She should really know what kind of an employer she accepts jobs from. This comment was made immediately after I said I didn't want to discuss this review or the incident that caused it. I tried to end my relationship with Amscot peacefully, but Lisa wanted to cause hostility and carr it further than was necessary.

  Response from the owner

  At Amscot, we are always looking for ways to improve our service! We care about each and every experience a customer has in our branches and your feedback helps us to do that. If your issue is still unresolved, please call our customer care line at 1-800-333-6130 so we can further assist you!

• Q

  Queen B.
  5

  Ms. Rosa was so sweet and has great Customer Service skills. She even acknowledged my birthday and told me Happy birthday. I'll be back. Great fast services. Friendly staff. Great Customer goes a long way. Keep up the good work ladies.

• J

  Jonathan Curlin
  1

  Worst Amscot in Florida. Will not cash personal checks, took 35 mins at teller to tell me this.Amscot on 200 st cashed it 2 hours later.Same company??? different stores with different policies? Unprofessional. Will report to BBB.

  Response from the owner

  Thank you for sharing your recent experience. We’re disappointed anytime we hear that a customer’s visit fell short of the standards we strive to meet. Please allow us the opportunity to address this issue with you at your earliest convenience by calling our customer care line at 1-800-333-6130. We look forward to resolving this for you!

• T

  TheStrikingViking
  4

  Decent customer service but they lack knowledge of some of the more important aspects of cash advance policy. Leesburg has a better understanding and knowledge of this. Case in point I go to Leesburg all of the time for my cash advance at Amscot because they don't hassle you when you ask to have 30 days to pay the Advance back instead of 14 days. Because this is Florida law. This one in particular though hassle you and will give you every reason why that you are not allowed to have 30 days to pay your Advance back.

• A

  Andrew Zagrocki
  1

  They straight lied to us. All they told us we needed for cash advance was proof of income. We had that and they still didn't approve cash advance. Talked to them on phone beforehand told them what we had for proof they said that was all we needed. So we go and no approval. Won't b doing business with them anymore!!!

• s

  sonya holtz
  5

  Any time that I have ever been to this store, for whatever service I needed, I was treated with respect and kindness. Every person that I dealt with was also knowledgeable about all services offered by the company. Very reasonable prices their services. And they give you tootsie-rolls just for coming in!! 😀

• A

  Angel Rains
  5

  Wonderful staff always great service here . recently I had Ia family emergency were I had to be a couple weeks late repaying my loan they were wonderful about it. I've been coming to this location almost a year and have referred others very satisfied with location and staff

• L

  Lisa Green
  5

  The location in Silver Spring Shores(Ocala FL) staff is always super friendly, quick and professional. Will not go anywhere else. This location and its CSRs are THE BEST!