AMOCO Federal Credit Union 5th Ave S, Texas City

AMOCO Federal Credit Union Reviews

• F

  Felicia
  1

  Today I got stuck on the phone for one whole hour dealing with an incompetent call center agent by the name of Kim T. A whole hour in regards to a simple address change/update I made to my account two months ago that was never corrected on my 1st & 2nd time contacting them. Today makes the 3rd time.. She assumed I had not spoke to anyone in regards to this matter because she couldn’t see it on her end and that she never heard of the previous call center agents name. She continued to try & correct me & tell me I must have spoke with another person. She also informed me that she been working in that department a long time and don’t know anyone by that name & I must be incorrect. I have emails with signatures to confirm. Finally after holding for over 10 minutes to speak with a supervisor Kayla, she confirmed I was correct in regards to previous agent name Alyssa and proof of my two previous attempts to get this matter corrected. I only use this credit union is because they financed my vehicle. I’m closing my account & never doing business with them again.

  Response from the owner

  Hello Felicia, Thank you for bringing this issue to our attention. Understandably, a lengthy wait time can leave you discouraged. We typically pride ourselves on ensuring our members are happy and served in a timely manner, and it is clear we fell short here. However, your time is important to us, and we will be reaching out to the appropriate manager and letting them know how this affects our service.

• R

  Rohit Sareen
  5

  Smooth process for my auto loan. Jennifer was amazing. Highly recommended Amoco for an auto loan

  Response from the owner

  Hi Rohit, We always enjoy hearing what our members have to say! We’re glad we could be of service and finance your Auto Loan! We’ll make sure we pass your feedback to Jennifer. We know she will be delighted to read your comment. Please see us again if there is anything else you need!

• L

  Laura Trout
  1

  Amoco is the worst place to have a loan They will not help if you have cancer or even try to make an effort to help you I called everyday for 3 weeks in a row and not one if them called me back I hope you people can sleep at and shame on you for what you have done to me God will take care of you for this You should be ashamed but with the way you treat people you probably have no soul !!

  Response from the owner

  Hi Laura, We appreciate you bringing this to our attention. Your feedback helps us do better and improve our service to members. We strive to make sure each member's financial needs are met, and we are displeased you had an unpleasant experience. However, your time and membership are important to us, and we would like to see what we can do to resolve this. To do so, we will reach out to the appropriate department to investigate further for the callback and to learn more about the loan in hopes to resolve this promptly. We appreciate your patience while we look into this.

• M

  Mary Galaviz
  1

  Didn’t like my experience with one of the guys in the loan department. I think his name was will. Not willing to work with me, didn’t care about my situation, and he was rude.

  Response from the owner

  Hi Mary, We have investigated and have contacted you. If you're open to discussing this further, please don't hesitate to get in touch with us at 800.231.6053 or send us a secure email at https://www.amocofcu.org/contact-amoco/. Your membership is our priority, and we would love the opportunity to clarify.

• A

  ANNALISA VYTLACIL
  1

  So, I have a car loan through this credit Union who I've never heard of before until I got the car loan can't take Visa. My bank card is a Visa Check Card! My first and last experience with this bank, going to refinance my loan asap.

• M

  Melanie Cuyos
  5

  I have used AMOCO for years. They are always friendly and helpful. I moved away from the area but refuse to leave AMOCO. They are awesome.