Ameris Bank Howell Mill Rd, Atlanta

Ameris Bank Reviews

• J

  James Kamawe
  1

  Easily one of the worst banking experiences been with them over 5 years when they were fidelity bank and it is by far the worst client interface known to man. Oh yeah and if you are a minority don’t waste your time. Take your money where it is better appreciated

  Response from the owner

  James, we would like to have a better understanding about your experience. Please reach out to us at (404) 942-4290 at your earliest convenience and we will do our best to resolve this with you.

• D

  Dubraska Yamileth Chacón Romero
  1

  little satisfied, they incorrectly copied my email at the time of registration, they did not give me the debit card the same day of opening and as if that were not enough, I cannot use the first deposit to open the account because they informed me of the money will be available in 15 days, how is this possible?

  Response from the owner

  Hi Dubraska, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please reach out to us at (404) 942-4290 to speak to our manager directly.

• D

  Debra Stackhouse
  5

  Great Customer Service.All around.From Tellers to Bankers.Great Job!

  Response from the owner

  Debra, thank you for your kind words and this wonderful review!

• U

  Ummi Gunturk
  1

  The Asst. Branch Manager Mark Keeler is an Extremely Rude and very arrogant individual. CUSTOMER SERVICE. I put that in caps so the he can look it up to see the definition.

  Response from the owner

  Ummi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (404) 942-4290 at your earliest convenience and we will do our best to resolve this with you.

• J

  Jabari Hayes
  5

  My son has a custodial account and I wish as a young man my experience with a bank was as good as his is with Fidelity. Terry, Jerry and Dawn have welcomed us as if we were billion dollar customers. They have went above and beyond in customer service and solid advise. They've earned my business without selling or pushing financial products we do not need. Now my 15 year old understands money better and has a real relationship with his banker. Our business will stay with Fidelity for our lifetime.

  Response from the owner

  Jabari Hayes, thank you for your kind review; we are happy to pass along your comments to the team here at Fidelity Bank!

• N

  Natalia Perez
  1

  I don’t bank with Ameris (fortunately) but my job does. Every time I need to go to any of their location regarding my paychecks costumer service is extremely slow. I give this location in particularly 1 star because I took the time to drive there once at noon on a weekday because they have drive thru, waited there for a while, called through the call box and no one answered, but what bothered me the most is that while I waited there I saw an employee looking at me from her office window without bothering to get up and answer the calls or do anything at all! Eventually I left without getting anything done.

  Response from the owner

  Anahel, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (404) 942-4290 so we can work with you to make this right.

• B

  Brigadoon Construction
  1

  CUSTOMER SERVICE. I put that in caps so the Northlake Tucker branch manager can look it up to see the definition. So I had a deposit that was rather substantial for a job and the issuer bank needed to verify it wasn't fraud, no big deal, they verify and release the funds... Sounds pretty much basic practice except this branch debits my account and won't redeposit the check and says I have to get another one issued. WELL, that would have been nice to know had they EVER CONTACTED ME TO INFORM ME OF A PROBLEM!!! but NOOO they just hit me with a passel of fees and never even sent an email, phone call, carrier pigeon, anything. I only found out by accident because this branch manager has NO concept of customer service. THIS BRANCH MANAGER NEVER RESPONDED TO MESSAGES LEFT, NEVER TOOK MY CALLS, NOTHING!!! so the moral of the story is check reviews on even your bank because its employees make it what it is. Happily transferring my account to a different branch whose manager totally agreed that this sort of behavioral was totally unprofessional and derelict of any customer service. Even customer service at corporate said she agreed this was just lazy and a poor management example.

• A

  Anthony Gabry
  1

  Absolutely awful mortgage servicing. Would advise any/all against using this institution for your real estate needs. This brand who supposedly prides themselves on being service orientated and "your neighbor" on the basis of their "golden rule" could not care less about the customer. They failed to post a sizeable payment to my account and in turn seem to have lost it and couldn't care less about making things right. Not even the CEO Palmer Proctor is concerned about correcting a serious internal mistake. Quite a shame as in todays day and age you'd hope the "local" bank actually acted like one and not a money hungry big bank.

• M

  Matthew Myers
  5

  I was the first customer at this branch when it opened. It is no longer the closest location to me. But, the team here and at the location on Ponce at Monroe are always efficient, friendly and personable. They have contacted me when there was security concerns. They have delicious cookies! Thanks Guys!!!

• J

  Jon Housley
  5

  Every employee on every visit far exceeds my expectations. I spent two years as a VIP concierge at Ritz Carlton, and the Fidelity employees remind me of our service levels at the Ritz.

  Response from the owner

  Jon Housley, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!