Wells Fargo Bank Chattahoochee Ave, Atlanta

Wells Fargo Bank Reviews

• v

  vivek sangwan
  1

  This branch has been temporarily closed for sometime now and I cannot access my safe deposit box. They have a phone number and email listed to find out how to access safe deposit but after multiple calls, emails there have been no response. The call center help desk have no clue either. Very un[professional with no regards to their customer needs

  Response from the owner

  I'm very sorry to learn about your experience. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention your review on a Wells Fargo location as well. I'll escalate your concerns as soon as I receive this information. -Casey, Wells Fargo HL Social

• M

  Mimi Nguyen
  5

  This is a specific review and shoutout for Shade. I had an appointment at 2pm for a service, and I was told that they were running behind about 25-30 mins, which I was on my lunch break and did not anticipate the wait. Shade had a pending appointment arriving soon, but she went out of her way to assist me so I did not have to wait, and she was very nice and informative. Excellent client service. I appreciate your assistance so much, Shade! Thank you for being considerate of my time!

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Shade. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• C

  Charles Williamson
  1

  This bank receives one star because it has an ATM. Otherwise it would receive none. You are still unable to go inside, and the drive-through is always backed up. There are also withdrawal limits at the bank. The employee stated it is because they are a drive-through only, however one would think that if you are not allowing people to come inside for no reason, that you would at least be able to do regular transactions through the drive through, not the case. Get it together Wells Fargo.

  Response from the owner

  Thanks for bringing this to our attention, Charles. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• S

  Shelby Triick
  1

  The poor banker left to hold down the “fort” this morning should be commended. All but one of the bankers called out including the Branch Manager. This location is always hit or miss and you never know what you’ll get. The man tasked with telling people that the branch was more or less closed was gracious and patient - but he shouldn’t have ever been in that position.

  Response from the owner

  I appreciate you bringing this to our attention, Shelby, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• A

  Angie Low
  1

  If I could give them negative starts I would.... Jessica told me (over a month ago) she would follow up on some fees that were applied to my account over the past several months. After 4 emails and 7 calls to her she has not attempted to look into the matter or return my calls. I called and asked to speak to the manager who NEVER seems to be available... I've called for her 6 times without a returned call!! This morning which was the very last straw I called and spoke to Shawn who refused to send me to the manager’s voicemail or take a message for me... He then hung up on me!! About 10 minutes later he calls back and leaves a message apologizing because “somehow we seem to have been disconnected”…. No he hung up on me and wants to keep his job so he is trying to cover himself…. I have already contacted the district manager, but I thought I would give them the opportunity to not be incompetent... As soon as I have a free minute I am going to the branch to close the accounts I have and go back to my credit union.... I have never received adequate service with this bank, but this branch is by far the worst. I am sorry I gave them the 2nd 3rd and 4th chance.... I'm done

• C

  Chris Pearson
  1

  I cash my check there every week for past 3 months. Somehow I get Thelma everytime. She either has a problem with the way I look or she is just not fit for the job. Never have i been so scrutinized every week abt if my check is legit. Same amount, same company, same everything but every week I'm in there standing at her window for a minimum of 15 min each time. A manager has to come to her or my aid everytime. May patience be with you as you embark on her window

  Response from the owner

  I'm disappointed to learn about your interactions with one of our team members, Chris. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  James Hatten
  5

  Went the extra mile for me. Great customer service.

  Response from the owner

  Hi, James. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• K

  Kamali Hill
  5

  By far the best customer service I have EVER recieved from Wells Fargo! Granted, I never have any issues (except for the one on Peachtree by the old Justin's restaurant ) with quality customer service from WF. Thank you Mr. Austin Walters for assisting me with my financial needs I will be sure to make this my regular Wells Fargo Branch!

• M

  Meisha Kayy
  5

  Had a very nice time with Ms. Vanette. Very sweet lady & helped me with opening my bank account. She was very patient with me & had all the answers to my questions. Looking forward to banking with you guys!!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Meisha. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• j

  james mason
  1

  I wish I could give less than one star. When I arrived at this branch and told the banker my problem, he told me to call the 800 number because he didn't know what to say to me.