AmeriCU Credit Union Grant Ave, Auburn

AmeriCU Credit Union Reviews

• J

  James Riley
  5

  Alina at Americu is an amazing person. Very helpful in the manner of banking and financial services. I can not ask for a better person to work with me on my financial goals.

  Response from the owner

  Hi, James! We truly appreciate your kind words and it's great to hear that you're happy with the customer service you receive. Thank you for your membership! -Monica, Marketing Assistant

• L

  Lynn M. Stock LMHC
  1

  There is always always something new to dispute! Whether it be with duplicate or extra fee charges, their "fine print" policies, holds, or system set up on available balance versus actual balance; the "customer service" response is always negative without satisfactory resolution for the customer. I have never had issues like this with any bank in my decades of banking. It's ridiculous.

  Response from the owner

  Hi, Lynn. I'm sorry to hear that you have had an unsatisfactory experience with us. We'd like to talk to you to understand why and see if we can help make it better. If you could email the name that the account number is under along with the best number to reach you at to [email protected], we would appreciate that. Thank you.

• J

  Joe Corbett
  1

  Multiple times I’ve had my work check deposited and should of been in my account but says pending. I received numerous late fees because of this and AmeriCU says they have no idea why this is happening. Great answer

  Response from the owner

  Hello, Joe. I'm sorry to hear that you have had an unsatisfactory experience with us. We'd like to talk to you to and see if we can help make it better. If you could email the name that the account number is under along with the best number to reach you at to [email protected], we would appreciate that. Thank you.

• D

  Dan Vitale
  1

  Not accessible by phone to sk a simple question. Customers left out in the cold. Changing banks.

• A

  Alex
  1

  I've used Americu for 3 years and have been charged much higher monthly fees than most banks charge. Customer service is terrible and the online banking system is just as bad. My card was shut off with no warning or explanation and I have not been able to go speak in person due to my work schedule and my emails have not been answered along with the phone number on the website not working. I would not recommend this place to anyone.

  Response from the owner

  Hi Alex, I understand your frustrations. If you can email me the name that your account is under and the best phone number to reach you at, we can give you a call and figure out what happened. You can email me at [email protected] - Jeff, digital marketing manager

• N

  Nathan Lamphere
  5

  Ive had a couple auto loans from here. They beat the interest rates so they won! I've also had some issues with my account "not their fault or mine" and they were very helpful straightening it out. As far as posts about lines. There are also Kiosks and I've never had to wait an unreasonable amount of time.

  Response from the owner

  Hi Nate, thank you for the nice review. We really do strive to give our members the best experience possible and we look forward to continue serving you in the future! Jeff, digital marketing manager

• R

  Ryan Wright
  2

  Would never use this place again. So much fine print and they made me lose 200 dollars by not explaining a simple fact, almost like they meant to. I believe they don't explain things properly because they want you to lose your hard earned money. Also called me a liar to my face, and after I PROVED IWAS correct with a phone call, the old lady still didn't apologize. I will never bank here with this company again, and would not recommend anyone does. If you want a great credit union try Auburn federal Credit Union. Also of you want a new credit union with cool features try the one over by the prison. I forget it's name right now but I know they have some really cool features. Empower I believe it is called.

• A

  Amanda Price
  1

  Terrible customer service. I waited in like for 40 minutes and was understanding bc it was lunch hour and the other tell her was probably on break. The only girl working though could probably have kept her stories to a minimum like telling them she got pulled over that morning and the back story. (As she held the ladies money and hadnt count it yet) but when I get to the counter I can't pay bill bc my license was expired by ONE DAY. And the time I went in prior I didn't even have my id and the lady had me answer a security question on my account. So yeah kind of upset me as there are ten other people waiting behind me. So I call customer service and I can pay with my credit card on the phone but have to be charged 15 dollars? Its only 15 but really I can pay on the phone with the same debit card I had at the bank. I have never worked with a bank that was so slow, difficult and not willing to help. I can't wait to transfer my new car loan to the bank I went through before bc I didn't have a single issue with them when I had a six year loan, but this place I only have it for three months and it's nothing but frustration.

  Response from the owner

  Amanda, I'm sorry to hear about your frustrating experience. If you could email me the name that your account is under and the best phone number to reach you at, it would be much appreciated. We use this type of feedback to improve our customer service going forward. My email is [email protected]. Thank you. -Jeff, digital marketing manager

• M

  Mike Beck
  1

  I went in to speak with someone about a mortgage. Not only did they not have someone on staff, they were very short with me and told me someone would call me... No one ever called me. Took my business to Lyons national bank on the corner of mutton Hill Rd. Lyons was professional and my mortgage expert Craig did a great job.

• D

  DAVE HEFFERNAN
  1

  HORRIBLE PLACE TO DO BUSINESS WITH I HIGHLY RECCOMEND GOUNG ELSEWHERE YO DO YOUR BANKING. CURRENT ESTABLISHING COMPLAINT AND Lawsuit shall follow

  Response from the owner

  Hi Dave, I'm sorry to hear that you have had an unsatisfactory experience with us. We'd like to talk to you to understand why and see if we can help make it better. If you could email the name that the account number is under along with the best number to reach you at to [email protected], we would appreciate that. Thank you. -Monica, Marketing Assistant