KeyBank Auburn

KeyBank Reviews

• C

  Caitlyn Primiano
  1

  Went in to get added to my husband’s account in April after having closed our previous joint account at Key Bank because it had been messed up for years and it had been locked because I had used the account out of town and couldn’t be unlocked. Gave all my ID to get added. Checked on the status about a month later and was told it hadn’t been done. Got a call 10 days ago from this branch that it would be completed the next day and then they would have a card sent overnight. Went today because I figured the card would be sent there since they were supposed to waive the overnight fee to find that the card was actually only sent out today and was not sent overnight so expect to wait 7-10 additional business days. We have had nothing but problems with Key Bank and are planning to close the account and go elsewhere. If you want a bank that knows what they’re doing, and doesn’t just hold your money hostage, this is not the bank for you.

  Response from the owner

  Hi Caitlyn, Thanks for taking the time to get in touch with us. What you described isn't the type of service we strive to provide our clients and I can have this escalated to our Executive Offices, if you'd like, just send an email to [email protected] including your full name and phone #. Also, please include case #76131. Thanks. ^LH

• B

  Brandon Winter
  1

  Now that I’ve checked with my lawyer & was intimidated to take this review down by James Keller I wanted to give an update! This review was written 5 months ago but I wanted to give an update because since James Keller has become aware of this review he has pressured & threatened the cops on me to delete it. —Terrible experience with this banker James Keller. Very disgusted with the morals of this investment banker. We befriended James & trusted him just for James to be a homewrecker & cheat on his significant other with mine at the time. Our family withdrew our money & we’ll never trust an establishment that employs people like this. I would be cautious when it comes to banking or investing here! If proof is needed for this statement I would be happy to provide it. I no longer wish to be intimidated or contacted by you.

• W

  Willis Dicfit
  1

  Waited over 30 minutes to try and open an account with them. There were two available associates that could have helped at the time. Not sure why it took so long. I ended up leaving. I'll take my business elsewhere

  Response from the owner

  Hi Willis, I'm sorry you had this experience with the branch. Thanks for letting us know, I'll forward this info to our Branch Experience team for review. ^LH

• R

  Ryan Wright
  5

  No minimum to open a savings account and fast service. Great for a bank and not a credit union. Highly recommend if your not the credit union type.

  Response from the owner

  Ryan, thank you for the 5 star Branch experience feedback! Use the red key. ^JL

• J

  J. Kent Layton
  5

  Very nice bank, friendly staff. They were even able to set up a foreign currency exchange for an upcoming trip without so much as batting an eye. Very happy!

• m

  macluvva
  4

  Great branch. Always has excellent, friendly and helpful service. Welcoming environment with plenty of parking as well. I enjoy doing business here

  Response from the owner

  Thank you for the compliment! That is what we like to hear. Have a great day!^CH

• C

  Cat Grooms Dogs
  1

  Terrible, condescending service and horrible accounts. Get a better personal or business account elsewhere. It's sad when rude people are made the face of a bank.

  Response from the owner

  Hi Sarah! That is not the type of experience that we strive for here at KeyBank. Can you send an email to [email protected] with details on the situation, and we can look into it for you. Thank you! ^KeyBank Customer Care