American Southwest Credit Union E Fry Blvd, Sierra Vista

American Southwest Credit Union Reviews

• T

  Trish P.
  5

  Stephanie at ASCU in Sierra Vista deserves a raise. She is extremely nice, knowledgeable, efficient, and handled my issue with my Mom's estate within ONE DAY. I am dealing with three other banks with the exact same issue, and they have all told me this will take weeks. Stephanie is incredible and one of the nicest people I've ever dealt with in a bank.

• P

  Patrick Countryman
  5

  I always have a absolutely great experience with this bank if I did have an issue so quick to resolve helped me more than ever either with paycheck helping my credit or talking me through something I don’t understand briana was great she kind nice and knowledgeable I would recommend people who don’t have this bank to go to this bank

  Response from the owner

  Hi Patrick, Thank you so much for taking the time to review us online! We truly appreciate your membership!

• A

  Adela Rembao
  5

  We have used American Southwest for a few years now and absolutely love it better than our previous bank. We were getting fees for everything and here we haven't gotten any even when we have over draft a couple of times. Staff if always helpful.

• K

  Kelsey Norton
  1

  Super frustrated with this bank. Every month there is a new problem. At one point, a lady made a mistake and deposited someone else’s $2500 into my account and then a month later they told me they were going to need it back. I had put it in my savings, but asked what they would have done if I didn’t have it and I was told that my account would have been thrown negative and I would have been expected to make payments. The woman kept her job. Another time my payroll check wasn’t depositing after 3 days, so I called and the woman told me that they were having “difficulties”. I tried to be understanding and waited a few more days. Still nothing, so I called again. This woman told me that it must have gotten caught up somewhere, asked for my info, and had the problem solved in minutes. A few of their staff are great at their jobs, but the vast majority either don’t know anything or just don’t care. This bank has cost me so much money and I will be switching as soon as my loan is paid off. I am so tired of paying the price for their enployees’ mistakes.

• L

  Lisa Melendez
  5

  I've been with this bank for years. Always have helped me and always so kind and cheerful! Would never go to any other bank in town! 😊

  Response from the owner

  Hi Lisa, Thanks for your online review! We appreciate your time and your kudos more than you know!

• A

  A Austin
  5

  Had issues with the online banking service. Went in and they had never seen this issue before but was able to fix it. Very pleasant dealing with Ralph. Thanks!

  Response from the owner

  Hi A Austin, Thanks for taking the time to leave us a kind review! We appreciate your honesty with pointing out a minor issue, and glad we were able to help in a timely and efficient manner. We will be sure that Ralph sees your kind review as well. Have a wonderful day and we appreciate your membership!

• T

  Tom Joyce
  1

  I like using credit unions for banking. It’s like a not for profit bank. Had pretty good luck in the past but when I moved to Sierra Vista last Fall, there wasn’t much selection. I didn’t qualify for Navy Federal so despite the less than stellar reviews, I went with ASCU. My first warning (after the bad reviews) should have been: In the course of opening my account, they had me fill out this form saying they could disclose to the Feds how much money I would be taking in and out of the account and how much of that would be transactions with Mexico. What? I was new here and we’re close to Mexico but, really I doubt they make everyone fill out that form. I must have looked like Scarface to them or something. I get done with all that and they give me an ATM card that looks like someone printed it on a home printer. And that is not a temporary card. No chip on it, still swiping in 2016. I found out later, they are not part of the Co-Op network so even if you use this card at another Co-Op, you will be charged an ATM fee. Lame. I got home and go to set up on-line banking for bill paying and such. The website was set up by a third party whose name is in the web address. That is just a terrible look. And the design looks like a high school kid did it as a class project. But here’s why I finally switched to Navy Federal, (any veteran can use them now): I go in to the ASCU branch to change a $20 bill to laundry quarters. The teller asks me for my ATM card. Then my driver’s license. Then for the password for my online account! I am not kidding. This is the second time this has happened so I started to question him about it but he kept interrupting me. Very rude. When I finally got my quarters, I told him I was taking my little account to Navy Federal. As I turned to leave, the chubby older lady who is always at the sitting teller window said, “Have a nice day, sir!” in a very sarcastic way. She had nothing to do with the conversation. Would you bank with people like this? After I set up my account at Navy Federal, I went back to the ASCU branch and asked to speak to the manager. The manager was not in at 10:30am on a Monday and the assistant manager is on leave. So, this will take the place of my letter to the manager and also a warning to you. If you don’t qualify for Navy Federal Credit Union, maybe just try one of the banks in Sierra Vista. Avoid ASCU.

• A

  Andrew Saunders
  1

  I'd give 0 stars if possible. This bank just sucks. I usually give honest reviews of my experiences so this is it. Customer service, horrible at best, tried to fix my account from some erroneous overdraft fees and was treated like I'm the cheat. This bank waits to update so they can charge you fees, I can't make this up. On top of not answering calls, closed on the weekends, good luck trying to purchase anything on your debit card. Every time I go to the mall or shop online it's the same deal, they block my card, but they aren't there to unblock it on the weekends, when I'm shopping and need my cards. I notified them and visa on several occasions to NOT block or restrict my cards but here we are Saturday morning Internet shopping and I can't buy anything because they've blocked my card again! As much as I despite bank of America at least I could use my cards when I needed to. ASCU GET BENT!

• N

  Nay
  1

  There is a very disrespectful employee named Erin who will share your account information without verification of your identity. She did that with my account 3 times. She never verified my phone number nor address which is supposedly what they are supposed to verify before sharing information. I told Erin what she did wrong and she just argued with me. I left multiple messages to the manager and i never received a call back. I closed my account and I will never recommend this credit union to anyone.

• D

  Darth Saber
  1

  They do not care about their customers, I will be closing my account there after 15 years. No direct deposits went through on Payday. They cared so much about their employees that no one was available to help their customers. Days with no money on the busiest time of year, Thanksgiving weekend! . STAY AWAY FROM THIS BAD BUSINESS!!! I WISH I could give them a 0!!