American Signature Furniture Governors Pl, Bear

American Signature Furniture Reviews

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  Shannon B
  1

  Updated after attempting to resolve with the email given in owners reply. One star is too many. Poor quality bait and switch. I paid for white furniture and got furniture covered in brown spots looking like someone spilled a coffee on it. They claim that is intentional but can’t explain why neither their website or their sales person disclosed the spots. Furniture looks dirty and used, if I had seen this finish in stores I would assume it was a mess made by a customer. And they expect me to pay hundreds of dollars restocking fee and shipping to exchange or return the mess they sold me!!!

  Response from the owner

  Hi Shannon, thank you for your feedback. It looks like we missed the mark and would like to hear more about your experience. Please email us at [email protected]. Regards, -DO

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  Gladys Matta
  4

  Hi I am really happy with American Signature Furniture with the awesome job that Mr Camacho and Mr Yovanny did in delivering part of my Furniture . I still have some more Furniture to come. Mr Camacho and Mr Yovanny made sure that nothing was broken or damaged wild they were bringing my Future in they did a Awesome job! Very friendly and respectful. I am very please and very happy! I would Love for them boths to be the ones that delivered the rest of my furniture again! Looking forward to see them bring it and the awesome job. I like to thank American Signature Furniture and everyone that works there for a wonderful job that You All Do! Yes I will recommend this place to everyone and will Talk of my experience with American Signature Furniture! It was a Awesome great Experience! God bless you All! Thanks again! Truly Ms Gladys Matta 😊

  Response from the owner

  Hi, Gladys! We're over the moon to read that! Thank you for your feedback!! -SS

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  Suresh Rokkam
  1

  POOR CUSTOMER SERVICE I purchased a dining table at American Signature, Bear, DE The store at Bear, DE location got delivered on April 5, 2019 with a protection plan. The trouble started from that point on. The guys who installed could not fix the leaf of the table and said that its probably a defective piece. I also told them other small issues with the table like wood paint etc.. The guys took pictures of it and told me that they will let the concerned people know about and someone will come and fix it OR replace the table. I waited for a week and since none turned up or call me, I called customer service and they told, since I'm PA a person can come once a month and he setup time in May. Trusting that I spoke to someone and waiting for the call, I waited till 1 st week of May. No call. I called again, and I hear the same story now I hear that someone will come in June and I told that I'm frustrated the way its going on and wanted to talk to the manager. I was told the manager will call me. Again, no one called. I called again, this time its another person, and atleast gave assurance that in a week's time someone will come. But same result! I now decided to go to store in person, because I'm really really frustrated and that's the last resort I'm hoping to get some answers. Why the customer service is like that.

  Response from the owner

  Hi Suresh, we are sorry to hear about your experience with us and would like to try to help. Please email us at [email protected] with your name and your phone number pertaining to this order. -CL

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  Jessica Romero
  5

  If I could rate more than 5-Star I WOULD!! I had the BEST team deliver my beautiful furniture. Angel and Ivan were very professional at all times and they handled my furniture with care. Special thanks and kudos to the duo for going up 13 floors ( I owe them big time lol). As their last order to deliver, I was their toughest customer but they finished the job perfectly. I will be requesting these two gentlemen to deliver my future orders. Phenomenal work guys! Gracias! #kLoK

  Response from the owner

  Jessica, Thank you for your kind words and the shout out to our team! We’ll let them know to keep up the good work! Take care, -MM

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  Mike H
  1

  Stay away from this company and their horrible quality furniture and stay even further away from their warranty where they promise you the world when you buy it and make you feel like some criminal if you actually have to use it on a defective furniture. I spent a good amount of money furnishing my place and every single thing I have purchased is falling apart. They will not honor or do anything with warranty work at all. Their customer service is a joke unless you like to call them almost daily and be promised a callback that never follows. I don't know how a place that sells nothing but horrible quality furniture stays in business perhaps it's due to an extremely high profit margin on products that are worth nothing. Save yourself the headache and look elsewhere.

  Response from the owner

  Mike, I'm sorry to hear this was your experience. I'd like to speak with you further and try to assist. Please send an email including the name and phone number on your invoice to [email protected]. Take care, -MM

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  Nicole
  5

  I’ve only ever been here twice and don’t remember my first experience, however, this experience was wonderful. It was pretty busy, but Gina took time out to help me and get me everything needed. When she needed assistance with getting us our furniture, Martin helped with no questions asked. They were a great team and got us everything we needed.

  Response from the owner

  Nicole, Thank you for your kind words and the shout out to our team! We’ll let them know to keep up the good work! Take care, -MM

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  Dale Carns
  1

  If I could give American Signature a negative 10, I would. My wife and I spent over two thousand dollars on a couch and two recliners years ago. Within about 4 years, the entire faux leather surface of both recliners started peeling off. We immediately called them to get our warranty honored and they told us MOST of the surface areas on the chairs were not included in the warranty. Those were the seating area, the arm rests and the back rests! The salesman where we bought them told us that EVERYTHING was included in the warranty. Also one of the plastic pull out handles broke that makes the chair recline. I have to use vice grips now to pull the cord to make it recline. DO NOT buy American Signature furniture. I looked at the tag underneath one of the chairs and it’s all manufactured in CHINA! Do a google search on American Signature furniture fabric peeling and you will be shocked to see how customers have been treated by this company.

  Response from the owner

  Hi Dale. We regret reading we did not provide you the level of service we strive for and we would like to try to make this right. Would you please send us an email with your invoice and telephone numbers to [email protected]? We look forward to hearing from you. Regards, -AM

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  Lashanda Brown
  1

  I purchased a sectional in February. Furniture finally arrives the 1st week of June without all the legs to the sectional so 1/2 my sectional is up and the rest on the floor. I can not count how many times I’ve called and was told they will contact the merchant and follow up with me. There’s no follow up and still no legs. It’s now August. I don’t feel the customer service is there at all they tell you the same thing in high hopes you’ll go away. I would never spent another dime with this company. The absolute worst!!!!!

  Response from the owner

  Hi Lashanda. We regret reading we did not provide you the level of service we strive for and we would like to try to make this right. Would you please send us an email with your invoice and telephone numbers to [email protected]? We look forward to hearing from you. Regards, -AM

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  Nitin Sharma
  5

  It was very excellent experience n getting help from Nicole .she was very professional and polite and helped us with our purchase .thanks Nicole .keep it up with your good work.

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  Jaimie Thomas
  5

  Cumacho and Jovani were awesome! They were patient and waited until I got to my house! I really appreciate them for that because I work in Wilmington, which is about 20 minutes away from my home! They brought my furniture in and set it up in no time!!

  Response from the owner

  Thank you for your great review, Jaimie! We'll let Cumacho and Jovani know to keep being awesome. -AM