American Liberty Mortgage W 38th Ave, Wheat Ridge

American Liberty Mortgage Reviews

• K

  K J
  5

  I highly recommend partnering with Laura Leavy as your mortgage loan officer during the homebuying experience. As a first-time home buyer myself, the process had the potential to be overwhelming with deadlines moving quickly. Laura helped navigate the process with ease: equipping me with helpful information, various options to consider and a person that I could strategize with and talk through different scenarios. She understood what was important to me (ex. Ability to pay my loan off early, not messing with a monthly PMI, etc.) and helped curate a loan I felt 100% comfortable with after asking a million questions – she was very patient. Thank you Laura for your due diligence and expertise, much appreciated!

• M

  Myriah Montoya
  1

  If you're looking for an educational, communicative, and overall unforgettable experience, I would encourage you to look elsewhere. I wish I would have found another lender and I don’t want you to be fooled by Thrives reviews and make the same mistake I did. I am a first-time home buyer, and I started this process back in Spring 2021. I was very excited to work with Laura and her team and learn all about what it takes to buy my first home. Sadly, my experience was opposite of what I was hoping for. Initially, I was working with Amy who was very good at telling me what to do and when to do, but not so good at explaining why or giving me any kind of helpful insight. I had lots of questions and had requested that she call me on 2 separate occasions. She responded with “I will call you shortly” or “I am working on another file; I’ll call you after I’m done,” but I never got a phone call. I was about 4 weeks into the process and I still had not heard from Laura except for some auto generated email communications. I only spoke directly with Laura Leavy once via phone, but I had to email her and ask her to call me. When I finally spoke with her, I had expressed my concerns with Amy and her communication and Laura only made excuses for her saying, “she does get busy” or “she just came back from a long weekend,” which wasn’t the case because I had spoken to Amy on both Friday and Saturday that weekend. Laura didn’t seem thrilled about helping me either and at that point I knew choosing Thrive was a mistake. I had told Amy several times that I was new to all of this and I needed some clarification or questions answered and I expecting to be taken seriously. Rather than call me and try to make it right, Amy just used a middleman to communicate with me. She would send emails to an employee and that employee would have to send them to me. I never spoke to Laura or Amy after sharing my concerns. I felt very brushed off and disposable. The lack of professionalism, communication and kindheartedness was extremely disheartening, and I really wish I would have gone through a different lending company.

  Response from the owner

  Myriah, I appreciate all the time you took to write this review and to spell out your frustrations with Team Leavy. With you being the sister of one of my employees, both Amy and I were told that the communication would happen between you and her. So I am sorry that you felt so alone in the process. That is not our goal and not how I have built my reputation over 30 years. I have talked with Amy and your sister and we have put things in place to make sure that no one goes thru the experience that you did. We try to make sure that all clients feel important and that we take the time to answer any and all of their questions, and I know we failed you. No matter the things we put in place to make sure that communication happens in a timely faction, sometimes it just does not happen that way. You have been heard, some of the things you bring up will be changed and addressed so that we can get back to the 5 Star reviews are are used to. Stay well.

• I

  Ivan Salazar
  5

  Laura and her team do an exceptional job of maintaining clear lines of communication throughout the entirety of the transaction. They meet their deadlines in a timely fashion which is an essential part of getting a deal to the closing table on time. Laura and her team have certainly earned my trust and respect. I would recommend them to anyone and everyone. Looking forward to working together again in the future!

• B

  Brenda Barron
  5

  If you are looking for good communication and effectiveness during your home loan process go to Laura Leavy!!! Buying a home is a great investment in your life if not the biggest!!! As a Realtor I value very much my clients understanding the process of buying, or refinancing their home and Laura is here to make sure you understand everything. 100% RECOMMENDED.

• R

  Renee Ortega
  5

  So excited! We just bought our second home with Laura and both times were absolutely wonderful! Laura was able to get us pre-qualified right away and helped us have a strong presentation in our offers. Her and her team kept great communication throughout the entire process. Laura's knowledge and experience really made this all a reality. Can't thank you enough for all your hard work. So happy to be back home. Thank you Laura!

• D

  Deb Elrick
  5

  Laura Leavy did an awesome job! Her communication throughout the transaction was outstanding and she completed a loan in record time. She did not make any promises she could not keep; it was very refreshing to work with her.

• C

  Christa Inzer
  5

  I’ve lost track of how many times Laura has helped us with our home financing needs. From purchasing a new home to refinancing, she has always been a trusted source for information and guidance. We are always in good hands when she's working for us and we appreciate knowing we're getting the best deal from an experienced professional. As she has been for years, Laura will continue to be our go-to girl when we need mortgage advice or services.

• E

  Erica Uphouse
  5

  We have done business with Laura Leavy and Georgetown Mortgage for several years now. This time went just as easy and seamless as the first time. As always, Laura offered us several options of mortgage payments that would best suit our wants and needs. This refi allowed us not only to take some money out of our equity to pay off debt but it also allowed us to get rid of our mortgage insurance. Both Laura and Amy were always available to answer our questions and concerns and reply very quickly. Georgetown Mortgage has always been about professionalism, courtesy, availability and promptness. We will continue to do business with them as well as recommend Laura with our family and friends in need of a lender. Erica and Brian Uphouse

• k

  kelly oliver
  5

  Professional, knowledgeable, responsive, kind and caring. That describes Laura Leavy to a tee. Over the decades, every experience with Laura has been nothing short of fantastic

• D

  Demetra Rodgers
  5

  Working with Kandy was a breeze, As a new associate broker and my clients were first time home buyers they were very nervous about the process. Kandy and I made it seamless from the beginning to end- and Kandy got my clients a great deal! If you’re looking for a true professional, go to Kandy. Demetra R.