BCS/Community Choice Credit Union Wadsworth Blvd, Wheat Ridge

BCS/Community Choice Credit Union Reviews

• Z

  Zachary Bartsch
  1

  If I could give 0 stars I would. My wife has been trying to make a loan payment for over 2 weeks. No has answered their phones, no one has called back after leaving a voicemail. Nearest branch is an hour away. Customer service is a joke. The new app will not allow for mobile deposit without approval. This credit union is a joke, has terrible service, and needs to be brought into the current century with their technology. Run far away from this place and don't look back.

  Response from the owner

  Zachary, very sorry to hear about the issue. BCSCU is now Community Choice Credit Union, 303-287-8025, and is no longer managed or staffed by BCSCU.

• K

  Katie Veraldi
  5

  Jeanette was amazing!!! I have worked with BCS in the past for another car loan and they were were great then too. She was always able to answer my calls and help when things got confusing. I highly recommend this credit union they are friendly and knowledgable.

  Response from the owner

  Thank you for your kind comments, and for your credit union membership.

• C

  Claudia Cabral
  5

  Love BCS. Jeanette Oak has always went above and beyond to help me manage each account I hold with BCS. Love the service there, couldn’t recommend a better credit union!

  Response from the owner

  Thank you Claudia for the recommendation. We're committed to always working hard to provide you with the best service.

• C

  Cassie Bevel
  5

  My experience was amazing here for refinancing my vehicle. I got a call back immediately after I put in my application and Jannette was super friendly and helpful. I would 100% recommend this credit union to anyone and everyone!

  Response from the owner

  Thank you for kind review. We look forward to serving you in the future for all your banking needs.

• D

  Devin Radovich
  5

  I refinanced 2 auto loans with BCS Credit Union and on one of the loans they saved me over $7,878.95 over the life of the loan in interest payments! Megan and her team are awesome and I will continue to bank with BCS Credit Union.

  Response from the owner

  We're thrilled that we are able to help you save, and we look forward to helping you save even more in the future.

• D

  Dave Joecks
  5

  I’ve been a member of this credit union for over 30 years and they are great! The customer service that I have received is second to none, and far superior to any other bank that I’ve worked with. (Really, the employees know me by name!) Jeanette, and the rest of the staff are very competent and professional. Most importantly, I trust this credit union! If you have a bad experience with this credit union, you’re the problem.

  Response from the owner

  Thank you for the kind comments, Dave. We'll continue to do our best to serve all of your needs with the service that you've come to expect.

• R

  Robin Veraldi
  5

  We had a great experience with Jeanette! She explained things well and guided us through our car loan experience with ease-plus a much better rate than what our daughter had before. Even with Covid 19 restrictions, the process was easy...thanks!

  Response from the owner

  Robin, thank you for the nice comments. We're glad that you found the process easy and we look forward to serving you again.

• K

  Kenneth Abeyta
  1

  Stay away from this establishment as it has recently merged with Community Choice Credit Union..it was not long ago when they rated 5 stars in my dealings with them but not any longer..been a member since 1976 when they were the C&S Credit Union and never had issues with them until recently when they changed policy concerning fees charged for inactive accounts...in other words charging customers money because they keep money in their bank..just another way of fleecing their members...no thank you and good riddance

• T

  Tess Millhollon
  5

  We recently had a challenging loan situation and I can’t thank Jenelle enough for how she helped us the whole way through. She provided superior service and support and I’m so glad to be working with her on my new car loan. Thanks BCS!!

  Response from the owner

  Thank you for the kinds words and for your credit union membership.

• R

  Reid Eakins
  1

  Very rude. Just unpleasant for a drive thru. She pointed at the call button and told me she can't do anything unless I use the call button. How about you start with saying Hello? I just don't get how any buisness can be rude through these times. Just moved to this area and was going to get an auto loan here. Not anymore

  Response from the owner

  I'm sorry you had a less than perfect experience, Reid. After reviewing the video of your transaction, it looks like you were served by multiple team members, which caused some of your concerns through a "process disconnect." All of those involved have resolved to ensure that this type of lapse doesn't happen again. We hope that you'll give us chance in the near future to show you how our service normally shines.