American Eagle Financial Credit Union Hammerhead Pl, Cromwell

American Eagle Financial Credit Union Reviews

• K

  Kevin Porter
  1

  This is by far the worst bank in the state. The staff makes DMV workers look like go getters. If you value your time, avoid this place.

  Response from the owner

  Hi Kevin. Please reach out to our Contact Center at 800.842.0145 to discuss your experience with a manager right away. Thank you.

• H

  Huh Yo
  1

  CONSUMER REPORTS does not list AEFCU hence does not recommend this institution. Smaller banks local Unions made the list, AEFCU did not. Here is why; Hardly any branches, always new faces, it seems people dont work there for long which means they probably pay slave wages, rates are the same as any other bank ,tellers are just as nice and plain like in any other bank, they operating under pretense of being local but the reviews from BBB shows a different tale, a tale of misery and burden perpetrated by AEFCU and folks upon themselves. It was an eye opener...In a nutshell they don't stand out. Bigger the bank the better more branches more options! Consumer Reports recommends Ally for checking (0.25) and saving (APY) 0.50% we are in the process of switching since American Eagle Credit Union have nothing to offer except quick cash dump off for those who earn cash. 5 year member

  Response from the owner

  Thank you for your review. We take all feedback (positive and negative) into consideration and apologize that you haven’t had a good experience. We’d be happy to discuss your matter if you’d like reach out to us at [email protected].

• J

  Jody Manemeit
  5

  Best EVER !! Had to add thoughts to a review that gave AEFCU an 1 star review. Consumer Reports shouldn't be used as a go-to for researching any company or products . We are subscribers as well. Being a member since 1991 as well as my husband since he was a child through his Dad's employment. Our experience has never been lower than 5 stars. The staff is ALWAYS VERY HELPFUL and never have I heard or seen these dedicated employees come across as rude, show any unhappiness with their employment and even share in the joys of their customers lives. (My 1st Grandchild was the highlight of my life and they always made me feel like my joy was theirs) I am a subscriber of CR and would love to read your claim. Free coin machine for members, always updating online capabilities and recently decreased paper transaction slips with state of art palm scanning service to ensure customer integrity and doing everything to decrease paper waste which in turn saves our future environment. Staff changes are required to train and be aware of how the company operates within other branches. Use your personal experience to determine your opinion, while researching businesses is beneficial, many are either not reviewed or not accurate. Per another review complaining about showing ID , I am certain if your account was impacted due to no ID needed, the first to blame would be the AEFCU. This is done for the consumer safety To AEFCU Staff , there is NO other financial institution that can provide the best possible customer service , help with ANY issues and always done with a kind word, smile and our family is extremely proud to be members for over 30 years. Have recommended AEFCU to friends,family members and will continue to do so ! Keep smiling!

  Response from the owner

  Thank you for your review Jody!

• E

  Edward Johnson
  5

  I have been doing business here since they opened this location. I've met just about all the staff at one time or other. They have always been friendly and very helpful. Always a nice conversation while transactions are being conducted. Wonderful experience. Always looking out for your interest. ( no pun intended.) My kind of people.

• R

  Ray Cue
  5

  I visited My American Eagle Federal Credit Union in Cromwell, on Saturday March 31, 18. I was treated with respect, kindness courtesy, and professionalism. It was an uplifting and positive experience.

  Response from the owner

  Hi Ray, thank you for taking the time to write about your positive experience! We take pride in our staff and their ability to make everyone feel welcomed. This is great to hear!

• G

  Good OUNCE
  5

  My sister brought me there so I could open andaily start an account. The man working with us was very kind and understanding. I would most definitely recommend this bank to othets.

• D

  Deirdre Purdy
  5

  Teller's are knowledgeable and friendly. Customer service is excellent. Banks could learn a thing or two from American Eagle!

  Response from the owner

  Hi Deirdre, thank you for the 5-star review!

• M

  M G
  1

  Have to show I.D. to get in the building... Should not have to since I wanted to make a deposit... Worst-case of customer service since having been a member there... soon to end

  Response from the owner

  We’re sorry for your experience. The safety of our employees and members is our first priority during this time.

• T

  Tiffany Robinson
  5

  I have been doing business with them for a few years now. They are always very friendly and a pleasure to do business with.

  Response from the owner

  Hi Tiffany. Thank you for the five-star review!

• r

  robert booth
  5

  Best customer service in each branch and over the phone. I wouldn’t go anywhere else for my banking.