Alpine Credit Union N State St, Orem

Alpine Credit Union Reviews

• A

  Ashley Gillman
  5

  Wow! I am impressed. Rarely do you find in this day and age people that truly care about your financial situation. From my first steps into the Alpine credit union I was greeted with a smile. Working with Connie Pond was an absolute pleasure!! She not only answered all my questions but did it without hesitation and was knowledgeable of everything I inquired about. She helped address my concerns and was so pleasant to talk to. I am so impressed with her and her skills I will be asking for her every time I go in. Thank you so much for caring about your customers and going the extra mile.

  Response from the owner

  We can't begin to tell you how happy we are to hear about your experience, thank you Ashley! We value your feedback and will be sure to share it with Connie. We look forward to helping you in the future and will always strive to exceed your expectations.

• J

  Jim Young
  5

  I have been a member of the credit union since 1979. Always friendly and willing to always help. Connie Pond and Stacy Privett have taken care of my family for years! They are the best!

  Response from the owner

  We love to hear from our long-time members and it's our pleasure to provide a friendly helping hand. Thank you Jim for being such a loyal and kind member!

• K

  Kirby Zenger
  5

  I have always had superb service and attention from Connie Pond at Alpine Credit Union. Goes the second mile to make sure we are satisfied.

  Response from the owner

  Thank you Kirby, we appreciate your feedback! We are so happy to hear that Connie is providing you excellent member service. Thank you for trusting ACU for your financial needs.

• J

  Jake Astle
  4

  Friendly Employees with a new building. Alpine Credit Union has very nice employees who are always so helpful. You really will feel much more like the bank cares about it’s customers. This location struggles to remember to fill out the kids dollar (Safari Buck) and we have to remind them every time we make a deposit in the kids account. The new design has some oddities. The drive up location can be confusing to get to. The sign for it has two different indicators for exits and a small indicator for the drive up. The drive up lanes are very tight and you will feel like you are going to hit the brick posts each time you turn into one of the lanes. I am waiting for the day someone actually hits the posts. Larger SUV’s or trucks will feel more of the tight space than a car. It really feels this aspect was overlooked in the design and the focus was on having the smallest space possible to save money. Because of the posts placement you also will be blocked from seeing on me of the two tellers working. If you want the more direct contact either go to the closest lane to the tellers or go in inside.

  Response from the owner

  Thanks for taking the time to share your thoughts. We appreciate your insight and the reminder to fill out the Grow Bucks! ;) We hope that you enjoy your in-person experience and that we can continue to provide good member service.

• M

  Michael Duval
  5

  I needed to do a wire transfer before the end of the business day. Despite some largely self-imposed technological difficulties on my end, Sara went above and beyond in making sure that the transfer could happen before the deadline. She also followed up with me to make sure that everything went smoothly as well as to confirm that the transaction had taken place. She was really professional and also gracefully and tactfully asked a few questions about the wire transfer to ensure that I was not being scammed. As someone with family who has been scammed, I appreciated that. I have been banking with ACU for over 2 decades and would recommend them to anyone where they are located. Thank you Sara!

  Response from the owner

  Thank you Michael, we very much appreciate your comments and you taking the time to share! We also have to agree that Sara is great. :) ACU employees strive to make each member experience a positive one and are very pleased to hear about yours. Thank you for your loyal membership over the decades!

• A

  Alyssa Baird
  1

  They are by far the WORST credit Union. I’ve worked for one, and have still remained loyal to them since my parents have been long time members before HS as well as myself, and I’m more than happy to begin leaving this credit union. They are never helpful, and are always RUDE. They are super uneducated on easy transactions which make it super difficult even getting my money out of their hands. I wish this pain upon no one. I will always recommend taking your business elsewhere. Even hiding you $ under a rock is better than doing business with them.

  Response from the owner

  We are very sorry to hear that we have not met your expectations and have not been able to provide the kind of member service that was needed. We do appreciate your loyalty over the years and the opportunity to serve you.

• M

  Micah Page
  3

  A few things I found weird about Alpine Credit Union I have only been a member a week and have found a few things inconvenient already. ATM's do not offer deposit, the app offers remote deposit and asks for you to contact them to activate, you need to be a member 6 months for remote deposit to work. Deposited checks today and they put a hold on my deposit for 6 business days. I did speak with them. They are small enough that they can review things in a call by case basis. Thank you for responding.

  Response from the owner

  Thank you for your comments, we are always trying to improve and create a positive member journey. It is our understanding that you were able to talk with our credit union president regarding your concerns and he was able to explain some of our practices and clear up any misunderstanding. Your conversation did open the opportunity to review some of our policies and we are currently in the process of reviewing them. We are open to creating a better and friction-free new member experience. We appreciate your new membership and hope to better meet your expectations in the future.

• C

  Cynthia Frazier
  5

  Two women helped make my day. Connie and Nikki went out of their way to ease my mind concerning a trust today. Their customer service was wonderful and I appreciate it more than words can say. Thank you both!

  Response from the owner

  Thank you Cynthia, your comments mean the world to us! Those ladies are great and we love to hear when our employees meet your expectations. Thank you for being a member of ACU!

• M

  Marsha and Phillip R (MAPR)
  5

  We have been members of the Alpine Credit Union for longer than nay current employee there. We have always been pleased with the ACU services. All that time we have had a checking account, 2 savings accounts, and a Visa debit card for overdrafts. For many years we have had a Visa credit card. In the past we have had several loans: home second mortgage, a home addition loan, and some auto loans. Never have we had problems with the services (unlike another local credit union we used for a while). The rewards program for the credit card has allowed us to obtain some great items for ourselves plus many Christmas and birthday gifts for family members. all at not cost to us.

• D

  Dani
  5

  We love ACU! They have always been incredible with us! From financing our first car to opening up kids checking/saving accounts to replacing lost cards (...several times)- best customer service!! We've been with them for over 10 years, never had any problems. Everyone has always been happy to help with whatever needs we have