Aloha Pacific Federal Credit Union Hamakua Dr, Kailua

Aloha Pacific Federal Credit Union Reviews

• J

  Jolyn Tenn
  4

  All non contact type interaction. They need more instructions on how to use their system as if you have never seen this kind of set up, it can be confusing. There is a screen which is running ads, but it would be more helpful if it was running a how to use video when you are going to begin your transaction requests.

• R

  Ryan K
  5

  Convenient Credit Union location for me. I like the kiosk style teller windows that they have. I've always had great service here. It's a credit union so the loan rates are usually better than banks.

  Response from the owner

  Thank you for stopping by our Kailua branch, Ryan! We look forward to providing you great member service on future visits.

• N

  Nohea Gallery
  5

  So many reasons I love my credit union. #1 is that they didn’t jack up my credit card rate when I was a few days late with my payment. (Another bank raised it from 10 to 26% for being one day late. (This was a mainland cc company I will not name) Another reason is the atm sharing with First Hawaiian Bank. I realize every financial institution is in business to make money but they are patient and fair and give great customer service. Free notary, bill payment online for free ( no more buying or running out of stamps) and they will explain details of loans and helocs patiently. I am truly grateful for them. My whole family are customers, 3 generations. Mahalo nui Aloha Pacific FCU.

• J

  John Pedro
  5

  Onjohn the clerk supervisor at the Kailua branch is one helpful brahdah. Much mahalos. You guys are doing a great job.

  Response from the owner

  Thank you for stopping by our Kailua branch, John. We'll share your compliments with Aljon and stuff. We look forward to seeing you again soon!

• M

  Michelle
  1

  I must say, I didn't think I would be coming back here to give a 1-star review after I erased the last 1-star review, but I honestly wonder about things that go on here.

  Response from the owner

  Aloha Michelle, Thank you for your feedback, but your review doesn't indicate where we may have gone wrong. Would you mind giving us a call at (808) 531-3711 to share your experience with us?

• A

  Alan Pike
  5

  Been going here for years. Good and friendly service. It's a small branch so it can get crowded at times.

  Response from the owner

  Thank you for the great feedback, Alan. We love having you as a valued member.

• j

  jennifer quinton
  1

  This has to be the slowest bank ever. It shouldnt take 20 minutes to cash a check. Only person in the whole bank multiple workers and still slow

• A

  Adam Aku
  5

  Safe and friendly environment especially during this pandemic, staff are helpful and quick.

  Response from the owner

  Thank you for stopping by, Adam. Don't forget you can always bank from home with our mobile app or on your computer at alohapacific.com