Alliance Credit Union Hampton Ave, St. Louis

Alliance Credit Union Reviews

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  Sam Schirmer
  1

  I've been casually looking for a new credit union for both personal and business purposes, and this place is right near my house, so I decided to walk in and see what it's like. I walked in about half an hour before closing and mentioned that I live nearby and was considering opening an account. I then asked if I could buy a few rolls of coins without an account and was told no. I offered to open my account that day to test drive the app/web portal and see if I wanted to make the jump. I was told there was no time and I'd have to come back the next day. There was 30 minutes until closing, and literally no one in the bank except a couple employees talking at a desk and the teller standing behind the counter. I guess they don't want business. I'll gladly take it elsewhere.

  Response from the owner

  Sam, sorry you had a bad experience. This is in no way our standard of service or how we want operate. We appreciate the feedback, whether good or bad. We would like to use this as a coachable moment for our staff. Would you mind contacting us directly for a private conversation? Please call 636-343-7005 and ask for marketing. Thank you Sam. We look forward to speaking with you.

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  Emily Davidson
  2

  I've had an account with Alliance since I was 16 years old. Alliance is very much stuck in their old ways and does not change with the times. Anytime I call to ask for help they say I will have to come in person, which I cannot do due to no longer living in the state. It is time to say goodbye and get with a credit union that has more flexibility and updated services.

  Response from the owner

  Sorry to hear that Emily! We do need you to update your address for us before we can mail you a new card.

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  Sarah Effler
  4

  I have been a member of this credit union since I was 2 years old when my parents opened an account for me. They have always been more helpful the any major bank. We went from Sts Peter and Paul credit union, to St. Anthony credit union, to 1st city credit union and then merging into Alliance credit union. However, today when I went into to learn more about a mortgage the teller was not able to answer any of my questions letting me know that I could look into up online (which I already did) and referred me to the mortgage department.

  Response from the owner

  We appreciate the kind words Sarah! If you need anything, let us know. We just launched a new kid's club account to get kids started just like you did!

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  Rich's Landscape Design & Lawn Care
  1

  I can definitely say that going through Alliance Credit Union for my small business was easy. However the quality of service that I have received since that time has declined with rapid speed.

  Response from the owner

  We appreciate you taking the time to give us a review Rich. As a local credit union, we value our community business members and try to respect their time as much as possible. We are happy that you had a great experience with us Rich and thank you for your membership!

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  marc clifton
  5

  I have been with Alliance Credit Union for more years than I care to reveal. I've always had a very personable experience. They (meaning their staff) have always been willing to help with any problems I may have had.

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  Shazz
  5

  Had to get a shared branch cashier's check. Took about 2 minutes from entering the building. The person helping me could not have been nicer and more helpful. Will return if the need arises.

  Response from the owner

  Glad you had a great a great service experience with us👍

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  Emily Brown
  5

  The employees are always sweet, friendly and helpful and they are usually playing pretty decent music. I've never felt more comfortable in a bank. Highly recommended.

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  Tamura Binion
  1

  Hampton location employee was rude and not helpful. When I brought it to her attention, according to how I felt. The attendant helping new worker was forced to cash my check. The person she called to assist her in trying to find a reason to not help me told the attendant that she had never heard anything like what the attendant was saying and that was not protocal at Alliance and never was. I was late getting back to work waiting on them.

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  C Norris
  5

  Stopped in to make a deposit into my new account. The staff was friendly and quick. No complaints.

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  Rhonda Denise
  1

  The worst credit union to bank with. Customer service is terrible. I would give zero stars if that was an option.

  Response from the owner

  What happened Rhonda?