Alliance Catholic Credit Union E Maple Rd, Troy

Alliance Catholic Credit Union Reviews

• S

  Sakia Ward
  1

  I open my account on Friday January 17th with the assurance that I would have banking abilities with them. Is Wednesday January 22nd my checking account has been closed out because there were too many inquiries on my report after I explain things to the banker now I'm trying to take care of bills and can't even pay bills because my accounts goes out the inconvenience here is driving me up a wall and then the service is there sing stop part 2 mini banking institutions single so I had another bank account with another credit union I should have not gone into alliance Catholic Credit Union thinking they were a very good branch of very good very good Bank I would not open another account with them I would suggest anyone to leave them.

  Response from the owner

  Sakia, thank you for the review. We have guidelines and policies we are required to follow and at times must make difficult decisions in order to be effective stewards of the institution on behalf of our members.

• H

  Haylene Martinez
  1

  Literally the worst experiences every single time, they have lost my ATM deposit TWICE. After figuring it out this time, which hopefully won’t take another week like last time, I will definitely be searching for a new bank.

• E

  Elaine Carey
  5

  If you’d like a friendly, efficient credit union, try Alliance! They’ve recently added more to the online bells and whistles.Over decades, I sure haven’t come accross such a customer oriented bank! Today I met Amber, the Assistant Branch Manager, over the phone. In a wink she helped me with my problem, and made sure there was nothing else I needed! Wow!

  Response from the owner

  Elaine, thank you for the kind words. We're fortunate to have wonderful members like you. God Bless.

• B

  Brian B
  3

  I have used this bank since it was Oakland Catholic Credit Union. I have had good general banking experience here. The rates are better than national banks but not great versus online banks now. For loans and day to day banking I like this place. My rating goes down for the simple fact that this bank actually charges its members to count change. Don't care about their excuses but it is NEVER acceptable for a bank to tell me or anyone else that they have to charge to count money! NEVER acceptable ever! You are a bank, your job is to count money.

• D

  D. `
  1

  Absolutely clueless on customer service. Despite a long history of banking with thee jerks, two never late personal loans and two car loan they issued me a Via card with a stinking credit limit of $500. My FICO was always well over 700 and for years tried to get a decent limit of the which they always refused, Finally told them to shove it and took all of my banking needs elsewhere.

  Response from the owner

  Hello, I am the Public Relations Coordinator for Alliance Catholic Credit Union. I want to extend my sincere apologies for your experience. We value our members and would appreciate the opportunity to right this situation with you. I would be glad to discuss your experience personally with you via phone. I can be reached at (248) 519-4819. Your feedback is important to us! Thank you kindly.

• K

  Kimberly Klein
  1

  I unfortunately have to go into this credit union once a month to pay rent and every single experience I've had there in the past two years has been awful. They are so rude and treat you like your five and like you have no idea what your doing and that your stupid. They are not helpful nor are they polite. I would personally never open a account with them and I certainly would never recommend anyone else there either. Maybe some better customer service would change my mind on this place but customer service is what killed it for me

• L

  Lola Monroe
  1

  Closed my account! I met a lady named Sylvia (from Alliance) at my school’s career fair 2 weeks ago and she was so unprofessional and kept talking about how her country Mexico is the best. I asked about the CD rates (not career related) and she told me to call the main number then laughed and said “good luck getting an answer, they’re always busy”. So weird

• S

  Sheila Harriger
  5

  This is the friendliest place ever! I am not a member there, but it is convenient to my work and as part of credit union network, I am able to do my banking there. I've never seen them be short with anyone, spend time answering all sorts of questions, and always a welcoming smile !

  Response from the owner

  Hi Sheila! Thank you for taking the time to give us such positive feedback! At Alliance Catholic, one of our primary goals is to provide each person who walks in our doors with personalized customer care so they leave feeling like we've exceeded their expectations. If you could tell us which branch you visited, I can forward these comments on so the team can feel proud of the great job they continue to do. Again, we appreciate your favorable review! Sincerely, Leslie Shepard, Public Relations Coordinator

• P

  Patrick Lamacchio
  5

  Extremely smooth experience with Coretta Garner. She was awesome! And helped me get everything set up with my account and auto loan with zero confusion. Very happy to be banking with alliance!

• S

  Sammie B
  5

  My experience have been positive, unlike some of below reviews. I have not borrowed any money yet but customer service n their cost effective fees is what sold me. I have been with this bank for few months and I have not complains. I have experience bad customer n high fees else where hence I came to this bank.