Allegacy Federal Credit Union Westbrook Plaza Dr, Winston Salem

Allegacy Federal Credit Union Reviews

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  Rickey Hyatt
  5

  I joined Allegacy FCU over a year ago and have never been happier with the banking relationship. Each banking rep I have interacted with has always been friendly, courteous, professional, knowledgeable and made me feel extremely comfortable.

  Response from the owner

  Rickey, thank you very much for your review! We are grateful that you chose Allegacy as your financial institution and we look forward to taking care of your financial needs in the future!

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  Doug B.
  4

  Update: I wanted to update my post in referance to the issues I've experienced over the past few years. I was recently contacted by Karen with Allegacy's customer Service Department who I felt was Genuinely concern with my bad experiances. After hearing me through and offering her company's apologies for the problems and letting me know about some new services coming down the pipe to help with these issues I feel better about the whole situation. I'd like to thank Karen for being diligent in getting in touch with me and would like to point out that in these days in time that it's hard to find company's especially large ones that will take the time to follow up with unhappy customers.. you guys get an "A" for effort. Thank you. I have been a customer with this Credit Union for about 8 years now. I must say the customer service over the past few years has declined and in some instances is Horrible... some of the problems I've encountered are as follows 1. Issues with properly depositing funds into the correct accout(put into someone else's account!) 2. Teller in the drive through at the main branch speaking to me disrespctly and Arguing with me. 3. I've been told that if u have more than 4 or 5 checks to deposit you cant use the drive through ! You must come into the bank! (BTW I cant find this rule Anywhere in any of my documents from when I started my accounts!) 4. When you go into the bank it can take up to 10 min's for the tellers to look at, anilize, and process the checks.. so dont do your deposits if your in a hurry! This Credit union is probably fine if all you need is a BASIC bank but in my opinion they are not geared toward handling business or anyone that needs to be in and out of the bank multiple times per week.. so I'm taking their advice and "UNLIKING MY BANK!" 👎

  Response from the owner

  Thank you for your feedback. Doing right is at the core of who we are and it seems as if your experience did not reflect that. We have notified our management team of your concerns. Thank you again for letting us know so that we can address the concerns.

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  Ryan Poterack
  5

  Mortgage lenders often treat people as a number. Inside every file, in a stack of files, there's a family seeking their future home. Allegacy's entire team demonstrated uncommon attention and consideration for my family. The difference must be experienced and I enthusiastically endorse them!

  Response from the owner

  Ryan, We love hearing from our members! We appreciate your business and for taking the time to share your wonderful experience that we look forward to sharing with our Mortgage team!! Please let us know if there is anything else we can do for you. Thank you for choosing Allegacy!

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  David Baxley
  1

  Went to use the drive thru service they offer on saturday. To find out they are not opening and offering the service no more with no warning or explanation to it's members . When called was told they stop that service months ago. But I had used the Saturday drive thru service for the past month. Customer service with company has gone down hill. Been with them for almost 20years. May be switching banks here soon.

  Response from the owner

  Thank you for your feedback, David. Doing the right thing for our members is at the core of what we do and we regret your experience did not reflect our values. I have forwarded your concerns to our management team to review our service and processes. We would like to have a manager look into your situation further. If that would be acceptable to you, please email us at [email protected]. Again, thank you for bringing it to our attention. -Best, Amber

• M

  Mandy Rae
  1

  Deposited a check on a Thursday via mobile banking they let a slight amount go through immediately the other 90% still hasn't went through ( this was a check from work so I deposit these quite often over the past 5 or so yrs) When I called , the lady said I should have read the "fine" print that it can take 4 or 5 days . I wish I would have I'd taken my money outta here 5 years ago. Allegacy has really went down hill fast the past couple years nothing separates them from big greedy banks anymore .

  Response from the owner

  Amanda, we appreciate your feedback and will certainly provide this information to our management team. We apologize for the experience you shared and would like to talk with you about it. We will be happy to pull the contact information on the account to reach out to you. Thank you again for letting us know about your experience.

• K

  Kelsey Katz
  4

  UPDATE: Nepolian- the regional manager called me. He worked hard to resolve my issue and gave me his direct line for help in the future. My faith has been restored that they mean well and sometimes it is just miscommunication. Thank you so much!!!! Do not ever mobile deposit any checks. On your account it’ll show a release date. Then it’ll change again and again further and further away from the original date. Even if reoccurring deposits happen they will refuse to release the funds. Take your business else where. I know once my funds are released I’ll be going somewhere else... so sadly disappointed as I have been with them for over 6 years.

  Response from the owner

  We appreciate your feedback. Mobile deposit is not intended to be that cumbersome. I will have someone look into your account to determine why you've had this experience. If you would like someone to contact you, please email [email protected]. Thank you again for letting us know.

• G

  Gregory Pyrtle
  5

  Jodi and Hall at the Mount Airy Branch are the best duo at any financial institution! They are true assets to Allegacy Federal Credit Union.

  Response from the owner

  Gregory, we love hearing from our members and appreciate your business, and for taking the time to share your experience. Please let us know if there is anything else we can do for you. Thank you for choosing Allegacy!

• A

  Alexxes George
  1

  I will definitely be closing my bank account with them as soon as they release all my money. If you're thinking about going here DON'T they have all these hidden fees that you don't know about until it happens. So I deposited my check on September 1st through the app and my bills were set up on automatic withdrawal and my check should've been released by Tuesday but wasn't and I got charged 68 DOLLARS because they apparently don't consider Saturday as a business day. Also I called today and asked why they told me I won't actually receive my money until THURSDAY which means I'll continue to get those charges to my account. I'm pissed they are professional but they ARE NOT LOYAL TO LONG TIME CUSTOMERS! I will never bank with them ever again after this. THEY'VE DONE THIS TWICE AND IM NOT LETTING IT HAPPEN EVER AGAIN. ILL TAKE MY BUSINESS SOMEWHERE THAT IT'S APPRECIATED.

• w

  william cerce
  5

  Allegacy Federal credit Union is a great place to do business with in my opinion there is no comparison between credit unions and Banks I will not do business with any Bank.

  Response from the owner

  Thank you, William, for your great feedback and for trusting us with your financial needs. We appreciate you!

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  Christopher Rodriguez
  5

  I purchased my lease vehicle and financed it through Allegacy FCU. The interest rate was very competitive and the process was easy. It took less than a week.

  Response from the owner

  Hi, Christopher! Thanks for the feedback and we hope you're enjoying the new vehicle. We appreciate you as a member and hope you have a great week!