Alcoa Community Federal CU Military Rd, Benton

Alcoa Community Federal CU Reviews

• g

  gene clark
  5

  Consolidated my banking with ACFCU from two other banks and was a great decision. Always great to deal with. Best bank for my purposes in my history, 60 years. Hope they stick around for the next 60 years.

• M

  Matha Lequieu
  5

  I do a lot of online banking. I have trouble with my password. Poor Jonathan is so good to help me. The drive through people are so good to customers too. Thank all of you

• R

  Rick Gray
  5

  I prefer credit unions over banks who add fees to every little thing you use. Although I rarely write checks, this is the biggest cost of banking here which is very cheap. Free checking for seniors, online banking and bill pay, no cost debit card and interest on all accounts are some of the big pluses for me. Any time I had a question or problem, it was quickly answered or solved. The staff is very friendly, helpful and courteous. This is a non-profit co-op owned by residents of the Benton\Bryant area.

• K

  Katrina Sullivant
  5

  Excellent credit union to deal with. I have been with them for over 10 years. They have fast, friendly service and Lauren Neathery was wonderful to deal with on my last refinance.

• B

  Barb Leasure
  1

  very rude to a 10 plus year customer. I will be removing my money from here and do not recommend them. I would not give them a one star but have to in order to post

  Response from the owner

  I hate that you had such a bad experience with us. That is certainly not how we strive to treat and serve any of our members. My name is Steve Brown and I am the CEO of the credit union. If there is anything I can do to better your experience, please let me know.

• K

  K Morris (Dixie Normus)
  2

  It used to be a great place to do business and to put money away. Now they seem to be all about the dollar. After ten years of being with them I'm going to find a different bank. It's sad. The only reason they get two stars is because most of the employees are awesome.

  Response from the owner

  I'm sorry that you feel this way and that we were unable to help you with your request. As much as we would like to be able to help everyone with all of their financing needs, sometimes we just can't. We sincerely appreciate the compliment on our employees and agree with you that they are awesome!

• H

  Heather Miller
  5

  I have been with them for about 20 years .they are amazing always kind .always helpful ..couldn't trust nicer people with your money ..never get attitude for getting money out .even when busy ..and they clear the windows and lobby before closing

• E

  Erin Robertson
  5

  I have always been treated with the utmost respect and professionalism. I highly recommend this Credit Union to anyone.