Alaska USA Federal Credit Union Debarr Rd, Anchorage

Alaska USA Federal Credit Union Reviews

• A

  AJ Dandino
  1

  The ATM at this bank never works right. The buttons are always broken. plus...The location also feels unsafe. It's well lit at night, but it's a little ways back from the road so I don't feel comfortable going there after dark.

  Response from the owner

  Thank you for sharing your experience, AJ. We're sorry to hear that. We'd like to take this as an opportunity to learn where we can improve as a company. If you are interested in speaking with someone about this, we'd love to hear from you at 800-525-9094 or [email protected].

• A

  Anthony Cudney
  5

  They always have a teller ready for you, and if all tellers are engaged, I've seen the other employees and managers completely removed from teller tasks hop in to ensure a steady flow of customers. That's a bank I can stand behind.

  Response from the owner

  That's great to hear, Anthony! How awesome. Thank you for sharing your positive experience with us. 😊

• J

  Josh Neal
  3

  Not good, not necessarily bad either. Just happy to see this branch open still.

  Response from the owner

  Hi Josh, thanks for sharing your feedback with us. Is there anything we can do to improve your experience? Please send any comments to [email protected]. We saw your concerns about early close times and we'll forward this information to upper management for review.

• L

  Lindsey Shangin
  1

  Unless you have an hour or more time to spend waiting in line….I would suggest you use another branch…

  Response from the owner

  Hi Lindsey, we're sorry to hear about your negative experience with us. We'd like to take this as an opportunity to learn where we can improve as a company. Can you please send an email to [email protected] with a good contact number that way we can look into this issue further.

• N

  Naynaylovesmakeup
  5

  2020- update photo only 2019-Great fast service. Always polite and helpful

  Response from the owner

  Thank you for sharing your experience! We appreciate your review. 😊

• F

  Floyd Kelly
  5

  We have been using this credit union for over 30 years.

  Response from the owner

  Wow! Thank you for being a loyal member for over 30 years, Floyd! Looking forward to many more years together.

• F

  Frank Kerr
  1

  MIGHT AS WELL NOT HAVE A PHONE NUMBER --WORTHLESS

  Response from the owner

  We're sorry to hear that we did not meet your expectations, Frank. Could you provide us with more information on what happened so that we can help? Please contact our Member Service Center at 800-525-9094 or [email protected].