Alaska USA Federal Credit Union W Dimond Blvd, Anchorage

Alaska USA Federal Credit Union Reviews

• J

  Jet I
  5

  Twenty seven year member - couldn't be prouder to be so. My credit union has grown with me just as I have. Excellent service, programs, support...nothing but love!

  Response from the owner

  Hi Jet, that's amazing, your membership means the world to us! Looking forward to many more years together.

• R

  Ryan Jones
  1

  Horrible customer service. When I first called to make a foreign wire transfer I was told I could do it on the phone and told what information I would need. Next day I called back and was told I couldn't do it on the phone and that I would need to get in to a branch by 12:30. Arrive at 11:50 and since they only have 1 person working I don't get seen until 12:05 and I'm told they can't do foreign wire transfers after 12:00 but that they can do it on the phone. They print me out the "Consumer Foreign Wire Transfer" fact sheet which states I can only to them between 6:30am and 12:00pm but that I can do it on the phone. Call the next day at 9:00am and I'm told I can't do them on the phone but that I can go in to a branch when they open at 10:00am. Head in to the Dimond branch again at 11:00am and spend an hour and 15 minutes to be told that I need to email the branch I'm trying to send to and get their instructions on how to wire the money because they can't figure out how to do it. I head home and email the branch in Canada, and 15 minutes later have an email back with the instructions. I email Alaska USA right after that asking if I need any other information so I don't have to make another trip and spend another day gather information, that was 7 days ago and still don't have a response. I decide the next day I will go in at 10:00am to the Fred Meyer's location on Dimond with all the paperwork. I'm told that the other branch didn't even initiate the correct paperwork. The Fred Meyers branch finally figured things out after an hour and a half and they were very apologetic about the situation. Would be nice if Alaska USA could line their paperwork and their employees out on how to actually do something. I don't know of any branches that open at 6:30am to allow me to do a foreign wire transfer which only leaves a 2 hour window. Not to mention everyone you talk to says something different. I understand this probably isn't something they do on a regular basis but only having a 2 hour window and costing $50 you would think they would have someone at the branches that would specialize in those items. Response to the below comment: My email was sent on 7/14 to the same email provided with no response. The only time I can get a response is when something critical is posted. I will not be sending another email.

  Response from the owner

  Hi Ryan, thank you for the review. We apologize for the difficulty sending a foreign wire and can absolutely understand your frustration. We'd appreciate the opportunity to review your experience in greater detail and understand exactly what happened and what training opportunities we need to address. If you'd be willing to talk with us, please send an email to [email protected] with a good phone number and we'll give you a call. Thanks!

• J

  Joe C
  5

  I really like Alaska USA credit union. Great customer service.

  Response from the owner

  Hi Joe, that's awesome to hear! Your membership means the world to us.

• A

  Ashley
  5

  I'm sure she was at the call center, but I'll leave this here. I have had AlaskaUSA for close to 15 years and have always been happy. But this week, I called in and spoke with a woman named Danielle (I hope I spelled it right) and she was so incredibly kind, patient and helpful without being condescending at all even though I asked her for multiple clarifications. It was a wonderful experience and I felt genuinely heard instead of like a burden. I appreciated her kind, positive attitude and the help she gave me (and honestly each experience I've had with AlaskaUSA as a whole).

  Response from the owner

  Wow! Thanks for being a loyal member for almost 15 years, Ashley! 🙂 We're so happy to hear that and we will make sure your comments reach the appropriate manager.

• k

  katherine Mooter
  5

  I’m very happy with the follow through of management after an incident involving an employee. He was professional and understanding.

  Response from the owner

  That's great to hear, Katherine! Thank you for sharing. 😊 If you ever need anything else, please don't hesitate to contact our Member Service Center at 800-525-9094 or [email protected].

• L

  Lenett Trueblood
  3

  Nice employees but horrendous wait time :(

  Response from the owner

  Hi Lenett, thank you for taking time to review us. We're sorry you're experiencing this and understand long hold times are frustrating. We just want to thank you for your patience. We hope you got the assistance you needed, but if not, please send an email to [email protected] so we can forward it to the correct team!

• G

  Girdwood Auto Main
  5

  Always fast and efficient! Thanks Elva!

  Response from the owner

  Thank you for sharing your experience! 😊