Alaska USA Federal Credit Union Abbott Rd, Anchorage

Alaska USA Federal Credit Union Reviews

• S

  Stevie Duff
  1

  The tellers in person were extremely kind and tried their best to help me with my situation. Unfortunately my account needed some help from the fraud department who the teller called for me to get assistance so we could finish doing what I needed with my account. The employee on the phone was extremely rude and said that although I knew all my other information except my login password that my account could not be unlocked. SO in order to “protect” my account, I was told I needed to call a different number and get them to verify me over the phone instead of while I was in person, at the bank, with multiple forms of ID. I’m ensuring I warn all my new Soldiers and family not to waste their time with this bank.

  Response from the owner

  Hi Stevie, we're sorry to hear about your recent negative experience with us—that sounds frustrating. We'll forward your comments to upper management for review. If you still need assistance, we're here to help you unlock your account! Please send a good phone number to [email protected] so we can contact you directly.

• R

  Russ S
  1

  The online services and banking services have no idea what the other is doing. I like going to a financial institution that knows how to coordinate those efforts. Alaska USA continues to fail me.

  Response from the owner

  Oh no! We're sorry to hear about your negative experience with us, Russ. Can you please send a good phone number to [email protected] so we can reach out to you directly? We'd like to resolve this issue for you if possible.

• J

  Jake Tyner
  5

  AK USA FCU is a great bank

  Response from the owner

  Thank you, Jake!