Affinity Plus Federal Credit Union 3rd Ave E, Alexandria

Affinity Plus Federal Credit Union Reviews

• K

  Kevin Mitchell
  1

  I found a personal check in a parking lot (over$600). It was endorsed and even had his bank account number on the back. I called the 1-800 number on the check and the lady on the phone was very professional and thanked me for being so honest and told me where the nearest Affinty bank was located. I drove there and waited few minutes the a lady was sitting down and asked if she could help me. I told her that i had found this check so she she gets up from her chair and grabbed it out of my hands and walked away. She didn't even say a word. Nice friendly place i guess. Im glad where i bank they at least they smile and talk to you.

  Response from the owner

  Thank you so much for turning in the check! We really appreciate it! We're sorry to hear the experience you had wasn't great. We'll be sure to do better! ^ashley

• G

  Gary Bartlett
  1

  Had money deposited in my account that I didn't deposit. Called Affinity. They said they would see what the problem was. Never got back to me, the money was taken from account. Called them back and asked what is this? you take money from my account and don't tell me or thank me for finding your mistake. They said - sorry. There also is problem with the app for depositing checks. It does not work half the time, and they know this.

• S

  S K
  1

  Staff members at this branch in Alexandria is extremely rude, cold-blooded and lack customer-service. One of the lady staff seems to be racist as she will stare at me in an ugly way as if I am an align. Staff members at St. Cloud are extremely nice and friendly but here at this branch, it looks like they don't want to move or help their customers. One out of Five stars is still too much rating. The reason I am banking with Affinity Plus is because of the staff members over at St. Cloud who really helped me a lot in my difficult times.

• R

  Rebecca Stapleton
  1

  This bank is filled with the most incompetent employees I have ever had to experience. Not even 2 months with them and more issues and problems then I ever expected out of a bank I heard such good things about. Employees that give out incorrect information to people, a complete lack of customer service. I am so disappointed. If you want a good credit union hit up Mid Minnesota out by Walmart.... Way better on so many levels.

• J

  J Olson
  5

  Love that you are open longer hours again!

  Response from the owner

  J Olson, thank you for your kind words and this wonderful review! ^Jamie

• D

  Derek Fischer
  3

  Somewhat helpful the 30 seconds I was in the building.

  Response from the owner

  Derek, thanks for sharing your experience with us. ^ashley

• M

  Martin Kagermeier
  5

  Pretty good, awesome app and online banking capabilities.