Affinity Federal Credit Union Central Ave, New Providence

Affinity Federal Credit Union Reviews

• M

  Momma Gee
  1

  My daughter applied for membership and was denied. There is no expiation for the denial, except calls into Headquarters stating the “system” kicked the application out, no explanation is needed. I’ve been an Affinity FCU member before it was known by this name. I don’t understand the unconcern. I do know as soon as my HELOC balance is paid off, I’ll be taking my coins and going elsewhere. So embarrassed because I encouraged her to join.

• P

  Pedro Nunes
  1

  This place is a scam. Their rates are high, they have a bunch of hidden fees, and doing the simplest thing here, which would be very simple anywhere else, is very difficult, including linking your debit account and making payments. Also, their people are unprofessional. When they bring you in for a loan, they're nice but afterward, they're kinda weird. This is not a good place.

• T

  Taheera Langley
  1

  Not the greatest service at all. I was treated like I wasn’t even a member by the associate I worked with. Two other associates stepped in (a male and a female) and were really nice. I guess they picked up on the rude teller’s behavior. It didn’t help that their Coin Star machine was down.

  Response from the owner

  Thank you foryour review! We would love to hear more about your expierence, please reach out to us when you have time at 800.325.0808. Thank you again for your review.

• b

  bigplanner
  5

  Great customer service at this branch.

• m

  michael czar
  5

  AMAZING!!! I've been coming to this branch for years, they are like family to me. Couldn't imagine going anywhere else for my banking needs.. would 10000% recommend becoming a member at affinity

  Response from the owner

  Thank you for the wonderful review! We appreciate your feedback! Thnak you!

• A

  Avinash Jerath
  1

  First visit was total disappointment. They are part of shared centers with other credit unions, but refused to provide service. The teller rudely directed to the machine and only wanted to entertain their members.

  Response from the owner

  Dear Avinash - can you please provide more information on your experience by sending an email to [email protected]? We appreciate your feedback.

• K

  Katrina Walker
  1

  Horrible credit union! You can never get in contact with them via phone! Also, if you chat with a representative, they can't give you an answer!

  Response from the owner

  Hi Katrina, we are sorry to hear that you have had troubles getting in contact with a representative over the phone. If you need further assistance or would like to share additional feedback, please email [email protected]. Thank you!

• B

  Benjamin Michaele
  1

  Not a real bank. They are so terrible it’s unreal.

  Response from the owner

  Thank you for the review. We would love to hear more about your expierence at Affinity, when you have time please reach out to our member srevice center 800.325.0808. Thank you again for the review.

• C

  Cissy Williams
  5

  They very helpful and they open on the weekends ❤️😊

  Response from the owner

  Hi Cissy - thanks for the kind words and review!