AEA Federal Credit Union Foothills Branch N Frontage Rd, Yuma

AEA Federal Credit Union Foothills Branch Reviews

• D

  Darrin Warner
  1

  Wow, just moved down to Yuma, my exsisting Credit Union in Spokane, WA does not have any branches down here or affiliations with any CU's so I thought I would give these guys my business. After waiting in line for what seemed like forever due to there only being 3 people working. The young lady said she would have to take my information and set up an appointment for me. Well I guess they don't want my business. Maybe hire some more employees if you are under staff? I don't see this bank/credit union wanting to work for their customers.

• B

  Betty Robinson
  5

  This branch is very close to where I live. Plus, with COVID-19 I got use to the drive/ thru and the workers prior to this pandemic have always been very friendly and helpful!! I’ve used other branches in Yuma too and I love AEA Credit Union! It’s the best banking institution I’ve ever used and even when I lived out of AZ I maintained my account there. I have always highly recommended AEA to friends and family!

  Response from the owner

  Hi Betty! Thank you so much for the kind words. Your review means a lot to us and lets us know we’re on the right track!

• m

  mario Garcia
  1

  We had a bad experience, unfortunately, with this Credit Union location due to the employee that we sat down with to discuss business options. Ms. Priscilla Silva was unable to answer our questions at the time of the appointment, made us feel uncomfortable with the questions we did ask, and then post-appointment, when she notified us of being unable to open an account, she would not give us a reason as to why, despite asking repeatedly for a specific reason, so that we could either remedy it or educate ourselves. We understand that while our opening an account may have been declined for legitimate reasons (although we still don’t know why), we would have preferred the process to have been an educational one and a professional one, rather than walking away feeling dismissed and undervalued. We hope this offers constructive criticism and an opportunity for her to treat future prospective clients with greater respect.

  Response from the owner

  Hello Mario, thank you for your feedback. We understand that every situation is different and if you would like to discuss your concerns with us, please call (928) 783-8881.

• C

  Cathy Rieper
  5

  Every time I have taken my elderly mother to this branch, we have always been greeted by friendly tellers and they are all ready to help us. Love this branch and highly recommend it!

  Response from the owner

  Thank you Cathy for the great review. We’re happy you and your mother have had a good experience at AEA and we appreciate you visiting us!

• J

  James Moody
  5

  Although I like all the personnel at the main branch, I love the wonderful "face to face" professional personnel at the Foothills Branch. We get so much done in a minimum amount of time.

  Response from the owner

  Thank you James for the great review. We’re happy you have had a good experience at AEA and we appreciate you visiting us!

• C

  Cyndi Robinson
  5

  I have been a member of this credit union about 14 years. I have had nothing but positive experience with them even when things haven't always went my way. They are always upbeat and helpful. I'm usually welcomed by my name and one gal even knows my member number by heart lol... now THAT'S service! As long as I am living here in Yuma (and I have no plans of moving) I wouldn't do my banking anywhere else! Great job you guys!

• J

  Joe Lykins
  5

  Always good service. Could use some more tellers on busy days. Always courteous and pleasant.

  Response from the owner

  Hi Joe, thank you for the positive feedback. If you would like to address any concerns further, please call a member service representative at (928) 783-8881.

• E

  Eli George
  4

  They have a brand new ATM and if you are a member of another credit union they do not charge an ATM fee. Always easy to get in and out of and in all the years of going never waited to use atm. Great place

• R

  Raven B. Dogman
  1

  Fictitious charges on my Credit Card, they called it a LOAN ADD ON PAYMENT PROTECTION FEE, they have been charging me every month for almost a decade. Over $1000

  Response from the owner

  Hello Raven, thank you for your feedback. We understand that every situation is different. We would like to address your credit card concerns. Please call us at (928) 783-8881 to speak with a Member Service Representative.

• C

  Cesar Soto
  5

  I lOVE MY BRANCH! Footies all day!

  Response from the owner

  Thank you Cesar for the great review. We’re happy you have had a good experience at AEA and we appreciate you visiting us!