Adventure Credit Union Alpine Ave, Walker

Adventure Credit Union Reviews

• K

  Katherine Olasau
  5

  Amazing!! Called at 4:15 to get approved for an auto loan and they were SO kind and helpful (and local) and were able to rush my application through the underwriters and process the entire thing and cut a check before closing at 5! We actually went into the Alpine location a little before 5 and they stayed to help us without hesitation. Not a single negative thing to say. So amazed with the level of customer service, just had to leave a review!

  Response from the owner

  Katherine, We're so glad to hear about your great experience with our Alpine location!

• A

  Alec Beemer
  1

  Probably one of my worst experiences with banking in my life. When I first started banking with Adventure the website was an absolute mess. Unorganized, poorly optimized, and was no where near easy to navigate. The user experience would have received a failing grade. I've managed to avoid interacting with anything website or app related for about 6 months, and even after that time nothing has changed. I'd like to also point out the first time I had my real customer experience with them was after the pandemic started, I had called their office to make a deposit in my account for their "Skip A Pay" option, because the website would not give me the option to deposit money into my account. The representative told me the only way to do so was to come into the office and make a deposit, which again, further proves my point that this Credit Union is absolutely outdated. The website on both Safari and Google Chrome had been experiencing "technical difficulties" for almost a MONTH. My first signs of issues after recently interacting once again with the website and app revolved around the sign in process, I specifically have all my information written down for a lot of things and the website kept telling me it was invalid, I attempted to reset my password when the website told me my account wasn't authorized to attempt password resets, which is probably the most stupid thing I have ever read. I have NEVER had to receive authorization to reset a password for anything. Here's the fun part, I learned that if you use the app, you can actually password reset without the need of being authorized to do so. Which tells me how much of a calamity their operations really are. I finally get to the point where I have to call someone to unlock my account for me, and this lady needed my SS# in order to help me. Which is fine, I get it, a lot of financial institutions require that, but what really throws me off are the 7 additional security questions being asked after the fact that I had just given to her the most top secret numbers that are linked to my life. After that, I then log into my bank account and finally go to deposit funds into my savings account and the ONLY WAY, to do such a thing is to sign a check. Adventure Credit Union is literally a financial institution that would seem like all business is done through horse & buggy. My review says 1/5 stars, its actually 0/5 stars. Nothing about this Credit Union is easy.

  Response from the owner

  Hi Alec- thank you for taking the time to share your feedback. I am sorry to hear you haven’t had a better experience with Adventure Credit Union so far. We will be completely revamping of our digital banking platforms in 2021. However, if there’s anything we can do in the meantime, please call us at 800.323.2129.

• R

  Rachel Loud
  1

  The worst bank Ive ever dealt with. Always "something wrong" The 6 years Ive been with them my account was overdrawn. Both times the company's I was buying from fault. I called the company and had them fax my bank stating they were at fault and they would cover the overdraft fees. The bank denied them. So unprofessional. Instantly cancelled my accounts and cards. Switched to LMCU best decision ive ever made. Save yourself the time and money. and the Huge pathetic over draft fees, and you wont be treated like a misfit troublesome child if you do overdraft. Switch to anywhere else but here. Such a SCAM! This would be negative stars if possible.

• K

  Karen Darling
  5

  Always excellent service! Been a member for 34 years and counting.

  Response from the owner

  Karen, We appreciate your membership!

• L

  Larry Barnhart
  5

  Good service with very friendly people to help with all my banking needs

• A

  Andy Misner
  5

  Always get great service on Alpine

  Response from the owner

  Thanks for taking the time to leave us a review. We appreciate your membership!

• B

  Bob Dennis
  5

  This loan experience was so respectful it was fun. No hassle just quick results conducted by a friendly loan officer that was as friendly as family.