Advance Pawnbrokers Jefferson Ave, Newport News

Advance Pawnbrokers Reviews

• L

  Lee Hall, VA
  5

  I am very pleased with the price they offered me for my silver coins. Enzo is a wonderful person. May his business succeed always!!! Claudia

• L

  Lindsey Laker
  5

  This is probably the cleanest pawn shop I have ever been to. The staff (employees) were very nice and welcoming. Didn’t make me feel awkward walking in the door. They were very warm and friendly.

  Response from the owner

  Thank you. We appreciate your business.

• c

  cathy castro
  1

  I am not one that likes to write bad reviews, but after my experience here I left very displeased! Its not because of the low ball offers they give you, for I understand they have a business to run. But customer service is very important, and my experience with them was horrible! While trying to sell them items that were valuable and in great condition, as well as trying to look at and inquire about items in display case to purchase, the workers repeatedly walked away from me for minutes at a time ( and they were not walking away to do something that involved helping me). Along with feeling ignored by them, they were highly unorganized and displayed horrible customer service!!! There were multiple things they did that made me feel disrespected, so much so that I won't even type it all on under this review. I will no longer be returning to them to sell nor purchase anything!

  Response from the owner

  Thank you for your review. We would like to apologize for the poor experience in our store. We usually have a much more proactive approach, and try to assist everybody at best. For believe that many of our returning customer love us especially because of our continuous attention to their needs and, most of all, because we show them respect when it comes to ask for a loan, or to sell something valuable. Again, we are sorry that you didn't feel the same, but we truly hope that you'll give us a second chance.

• D

  Dale Thomas
  5

  i appreciate everything that Advance Pawn has done for me and my family, from loan and purchases on Outstanding merchandice. They will be there for you when you need them the most! Awesome customer services from owner and staff!!!! Thank you once again!!! check them Out!!!!

• J

  Jason Glorioso
  4

  This is one of the last remaining pawn shops that will give you an honest price for your items. The owner is very friendly and good to deal with. I recommend this shop if you need a few extra dollars to get by.

• J

  Jay Howlett
  5

  Bought a bass amp. Enzo took awesome care of me.Amp sounds awesome, and the price was very fair.

  Response from the owner

  Enjoy Jay

• J

  Jamaal Newton
  5

  This is my top pawn shop in this area customer service is perfect lots of love in that store. ill recommed every one to go there, and there always something there thats an eye catcher.. Good job guys good job!!!!!!! i will be back soon....

• J

  Jennifer Nilsen
  1

  I brought in a full carat diamond ring that i had professionally appraised before bringing in and the man offered me $20....... $20.... knows nothing.

  Response from the owner

  We never offered such amount, it is not right to publish wrong information.

• A

  Andrea Johnson
  5

  Owner is kindest man. Great deals on jewelry he is selling

• Q

  Quaneisha Gee
  5

  I love these guys! Far more the best shop in this area! I don't do business with anyone else. QGee P.S. Out standing costumer service