Advance America Nacogdoches Rd, San Antonio

Advance America Reviews

• J

  Josie Tippit
  5

  Maria and Carin are very very helpful kind and thoughtful. They always make you feel welcomed and comfortable. I will continue to do busy with them. They are very knowledgeable and explain everything so that you understand what your signing before you sign. I will be sending friends and family there anytime. They are two very special ladies .

• s

  sharon crawford
  5

  I love, love the customer service Maria and Karen provide(very friendly and smiling faces). They greet you by name and make you feel comfortable upon entering the store. They are very knowledgeable about the service they provide.

  Response from the owner

  sharon, thank you for your response and comments regarding our services. We appreciate your business!

• P

  Profit Zone
  5

  Some of the most professional and courteous people I have met at any business. They are always there to help me when things get tight!! Cudos to Maria and Karen for treating me with the most upmost in customer service! You guys ROCK!

  Response from the owner

  Profit - Thank you for your feedback regarding our loan and money services. Our San Antonio location appreciates your business!

• J

  Jazia Todd
  5

  Stacy was amazing!!! Helped me with my loan in a timely manner and was able to get me approved to help me with my bills. Thank you so much Stacy

  Response from the owner

  - Thank you for your feedback regarding our loan and money services. Our San Antonio location appreciates your business!

• F

  Freddy Johnson
  5

  Carol was very helpful with me today

  Response from the owner

  - Your business is important to us, thank you for your review of our San Antonio location!

• J

  Jesse Zamarripa
  5

  Rachon great service and wonderful customer service

  Response from the owner

  - Your business is important to us, thank you for your review of our San Antonio location!

• S

  Shaine Torvik
  5

  Love the girls at this location! They are always helpful with any thing I need and quick to get me in and out! Thank you so much for the great service!

  Response from the owner

  Mallaurie, thank you for your response and comments regarding our services. We appreciate your business!

• A

  Amy Cieslowski
  5

  Great place!!! Very quick and easy and Carol is just lovely!!!! Thanks again :)

• M

  Megen Shepherd
  1

  I was pretty upset with the service I received when I went in earlier today. I wanted to apply for a payday loan and have applied for others using my online account with Advance America. As I arrived to the office with 30 minutes until closing, the doors were already locked. I decided to call because all the lights were still on and the sign was outside. The clerk quickly ran out from the back to answer the phone. She then unlocked the door for me and seemed to be in some sort of a frenzy. I gave her the benefit of the doubt and assumed she was probably in the restroom. I was trying to explain that I have an online account, but she looked at me extremely confused and didn't know advance America had a website. I again tried explaining the reason why I was coming into one of the locations instead of applying online like I had originally wanted to do, but she cut me off and began listing what I needed to apply for a loan. I once again tried explaining that I have an online account and she quickly asked for my name before explaining to me that the online account doesn't link up with having an account at the store. Mind you she said that I didn't have an account without even asking for the spelling of my name or typing anything into her system. So I once again tried explaining my situation and how I needed to open another checking account with my bank due to a fraud issue I had the previous week. She said that she can't work with me because I haven't had the account for 30 days and do not have checks with me. The lack of a check due to my newly opened checking account which is less than 5 days old was the reason for me having to go into the store. I figured that they could help me by calling my bank to confirm everything that I was saying. Also, they could confirm my account, as well as the amount of time I have banked with them. I tried to explain the situation before she cut me off again and said that she cannot work with me due to my checking account being less then 30 days old and not having a check. She couldn't even take a minute to let me finish a sentence and explain that I have been banking with my bank for over 6 years and could have them verify all the information she needed. And in the end, if she truly couldn't work with me that would have been perfectly fine. However, she did not need to dismiss me in the manner in which she did. It was completely rude and uncalled for. If she treats everyone this way, I can only imagine how much income she has lost for the company.

• J

  Jonathan Payton
  5

  Carol is the best go see her

  Response from the owner

  - Thank you for your feedback regarding our loan and money services. Our San Antonio location appreciates your business!