Advance America E Southcross Box, San Antonio

Advance America Reviews

• J

  John Ortiz
  5

  Very very helpful here! Veronica was able to refinance my loan and was very kind and friendly! They did their absolute best to refinance considering my situation and I appreciate them so much for that! Highly recommend coming here to apply for a loan!

  Response from the owner

  - Your business is important to us, thank you for your review of our San Antonio location!

• C

  Christina Weaver
  5

  Great customer service..... Cindy and Gloria always meet your accommodations ... y'all are awesome

• M

  Mcbozziee Dieter
  1

  I was advised by a Netspend member service rep to go to Advance America and have a Netspend temporary card attached to my account that had been compromised so I may have access to my funds. Went to the location and explained my situation to the employee that the Netspend rep advised, the girl seemed confused said she had never heard of such a thing so she called another location to speak to a mgr. She had me explain the situation over the phone to mgr then mgrwent on to say they no longer have Netspend cards only “Purpose cards” and that the system changed 2 years ago. Explained to her that I was told that all they had to do is call Netspend and they would walk them through the process. Granted I also told them I had done this about a year ago and the mgr back then was able to assist me. When they kept making excuses not to even attempt to help me I called Netspend member service and told them and they asked to speak to the employee and explain how they do have the capability to help me. Employee still said they don’t do Netspend card even though I showed her the Netspend brochure on the counter. She then said sorry that’s only for our loan customers. The Netspend employee was the ONLY ONE who apologized for being treated and rejected by an Advance America employee. Granted I am a past employee from Advance and left company on good terms over 5 yrs ago and that is why my account is still linked to the member service account, I was really disappointed on how they just didn’t even try to help me and take the initiative to call Netspend and see if they can help me.

  Response from the owner

  - Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-310-4238. Thank you.

• D

  Douglas Snyder
  5

  Cindy and Gloria are great! I am very happy with their care and attitude.

• N

  Norma Pena
  5

  Most definitely recommend this location, the ladies Cindy and Gloria at this location are really professional and were so helpful.

  Response from the owner

  - Thank you for your feedback regarding our loan and money services. Our San Antonio location appreciates your business!

• R

  Rachel Apolinar
  5

  South cross is my favorite location. Cindy and Gloria are so helpful. Definitely recommend this location for all you financial needs.

  Response from the owner

  - Thank you for your feedback regarding our loan and money services. Our San Antonio location appreciates your business!

• C

  Cali Salaam
  5

  Cindy is very knowledgeable, extremely helpful so love it here. Very rewarding

  Response from the owner

  - Thank you for your feedback regarding our loan and money services. Our San Antonio location appreciates your business!

• J

  John Mayorga
  5

  Great customer service the girls caring and understanding Recommend

  Response from the owner

  - Your business is important to us, thank you for your review of our San Antonio location!

• M

  Margaret Vargas (Margie)
  5

  Good customer service, very friendly. Cindy is very friendly takes her time to explain everything to you.

  Response from the owner

  - Your business is important to us, thank you for your review of our San Antonio location!

• L

  Linda Volz
  5

  There are no words to express how wonderful Cindy is on customer service. She and rose always make me feel welcome. I can always go somewhere else for a loan, but they are the reason I keep coming back.

  Response from the owner

  Thank you for your response and comments regarding our services. We appreciate your business!