Advance America Suwannee Plaza Ln, Live Oak

Advance America Reviews

• R

  Roy O'Del
  5

  Ms. Lanola was extremely professional and made me feel very comfortable during my visit to the office. She explained everything in great detail and walked me through each step. I had my loan in just a few minutes. Thanks so much for having such an awesome team member!

  Response from the owner

  Roy - Thank you for your feedback regarding our loan and money services. Our Live Oak location appreciates your business!

• C

  Cherie Pedigo
  5

  love the girls that work here and they are amazing and friendly and so great at their jobs!

  Response from the owner

  - Thank you for your feedback regarding our loan and money services. Our Live Oak location appreciates your business!

• K

  Kim Massie-Matlock (Kim)
  5

  Treated very good as soon as I walk in the door. Staff is polite and knowledgeable. Thank you for your help

  Response from the owner

  - Thank you for your feedback regarding our loan and money services. Our Live Oak location appreciates your business!

• C

  Casey Story
  5

  Mrs. April is the absolute best at what she does. She’s very informative and professional. Remembers the people by face and greets with a smile! Always has a very positive attitude. This is the best place of business for a quick loan. I highly recommend Advanced America.

  Response from the owner

  - Your business is important to us, thank you for your review of our Live Oak location!

• D

  Debi Porter
  5

  The young woman, Nansi, was so professional and helpful. She knew exactly what she was doing and was extremely patient walking me through the process. If you need some extra cash, go see her.

  Response from the owner

  - Your business is important to us, thank you for your review of our Live Oak location!

• L

  Laketha Wilson
  5

  Fast and convenient place to do business. The staff is professional, friendly and provides great customer service. If you're in need of some extra cash, I highly recommend them.

  Response from the owner

  - Thank you for your feedback regarding our loan and money services. Our Live Oak location appreciates your business!

• A

  Alexander Levin
  1

  Because we are still recovering financially after catching COVID, my wife took out a payday cash advance loan out. Two days before it was due we contacted Advanced America for an extension as we were having financial problems still and needed to wait till next pay period (she got paid bi-weekly). The rep only offered us a 1 day extension (which goes against florida statue laws) and then placed her on hold and the call disconnected due to poor reception. We then called the main number and spoke to another female rep who also put us on an extended hold but eventually came back on and said she extended it out to the next pay period. Weekend went by fine so we thought everything was fine, until Tuesday when we discovered that they pulled the money on Monday. This was a major problem as it was not the date we agreed to and we have our biggest bills hitting this week (our home and car). I had to change the due date to Friday for my car payment (which made that late) and couldn’t purchase any groceries or medications. We then contacted support and was told that the second rep we spoke to never updated the file and that they will pull the phone recordings and send them to management. No sympathy for any of the inconveniences or fees we got charged due to their “mistake”. We then started to having to start calling them daily to have them close the account so that we can get another payday loan (since fl law will only allow you to have one active payday loan open at a time). We even emailed and uploaded proof of payment from our bank account. Then we got told by one rep that she sees the proof but can’t close the account on her end. She even had to grab her supervisor and they too couldn’t close the account. Then we called again on Thursday and was told the reason why they couldn’t close it is because they have a 3 day wait policy. That too seemed inaccurate. So because of Advanced America and their reps and their policies, I woke up to another overdrawn account because my car payment (the one I had to change already due to Advanced America). Advanced America has costed my family several hundred dollars in damages as well as blemishing our credit due to the overdraft and late payment. To add insult to injury, we have no other option (around us) to use for a payday loan. Since we still need a loan, we are forced to use them and allow them to take even more advantage of us by charging us again for their mistake. Seems like double-jeopardy. Bottom line is I have more faith in a crackheads’ integrity, then I do with Advance America.

  Response from the owner

  Alexander - Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-310-4238. Thank you.

• C

  Chucketta Beaty
  5

  Nansi is a wonderful person inside and out. Goes above and beyond. Polite, courteous and professional.

  Response from the owner

  - Thank you for your feedback regarding our loan and money services. Our Live Oak location appreciates your business!

• M

  Mark Kelly
  5

  The people here were very professional and courteous. They took the time to answer all my questions.

  Response from the owner

  - Your business is important to us, thank you for your review of our Live Oak location!

• J

  Joshua Benton
  5

  Nansi is the best help. Awesome work ethic, and caring personality. 10/10

  Response from the owner

  - Thank you for your feedback regarding our loan and money services. Our Live Oak location appreciates your business!