ACE Cash Express Fredericksburg Rd, Balcones Heights

ACE Cash Express Reviews

• N

  Nichole Rivera
  5

  Omg. I could not be happier. I lost my license had no form of identification. I desperately needed to cash my check. Michelle was so very helpful. Thank God I could still remember my license number. I was still on file!!!! I got my check cashed. Thank you Michelle, you were awesome and definitely went above and beyond your job. Thanks .

• D

  Dorothy Lopez
  5

  Michelle is a great person so professional

  Response from the owner

  We’re glad that we could help you ACE the day, Dorothy! Thank you for being our consumer and for telling us about your positive experience at our store in Balcones Heights.

• R

  Regina Saldana
  1

  Waste of money. Sign says prices of money orders. So I get up the teller, cashier or whatever theyre called. I get 2 money orders because it's over 1000. So I'm charged of course for the money orders. Then I'm also charged like 16.00 for swiping my card. This is such a rip off. I know now why I don't ever go there.

• e

  elvis benitez
  5

  this place and the staff are phenomenal. Letzy was the name of the pretty young woman who assisted me, and I am not exaggerating one bit you guys when I say SHE DID HER JOB AND THEN SOME, like this is a real review and im not just being nice cause shes pretty, THIS WOMAN with a bit of help from the other lady at the desk WENT ABOVE AND BEYOND FOR ME. literally she was so patient and so nice it was ridiculous. it was "one of those days" for me that I was feeling overwhelmed and nothing was going right, and her Bending over backwards for me that day mattered more than you can imagine, I went to TWO OTHER check cashing facilities adjacent to the area and they both said they couldn't help me, THIS PLACE IS THE PLACE TO GO TO. thanks so much guys, ok im done, lol

  Response from the owner

  Hi elvis, thanks for making our day with this awesome review about your check cashing experience! We strive to provide an excellent experience to every consumer who visits one of our stores, and we’re happy to hear that we achieved that with you! Please visit us at 4447 Fredericksburg Rd again soon – we’re here to help!

• V

  Vicente Vela
  1

  They only had one person at the store. The poor girl had to deal with 3 people at the same time. She did a great job but you know management is terrible if they can't staff a location.

  Response from the owner

  Hi Vicente, thank you for bringing this to our attention. Could you please email us at [email protected] with your name, the store you visited, and more information? The Regional Vice President over this location would like to speak with you directly and learn more about the situation you’ve described.

• L

  Lucinda Avilez
  5

  Michele and pat are awsome with customers

  Response from the owner

  At ACE, we work hard to make things easy for our consumers, and we’re happy to hear that you were pleased with our service. Thank you for being a loyal consumer, Lucinda. Come back and visit our ACE store at 4447 Fredericksburg Rd soon!

• S

  Secundino Alcorta
  5

  Letzy helped me with my transaction perfectly and i was in and out!

  Response from the owner

  Hi Secundino, thanks for making our day with this awesome review! We strive to provide an excellent experience to every consumer who visits one of our stores, and we’re happy to hear that we achieved that with you! Please visit us at 4447 Fredericksburg Rd again soon – we’re here to help!

• B

  Brian Ayers
  5

  Excellent customer service, easy process to obtain a small cash advance until my payday.

  Response from the owner

  At ACE, we work hard to make things easy for our consumers, and we’re happy to hear that you were pleased with our financial services. Thank you for being a loyal consumer, Brian. Come back and visit our ACE store at 4447 Fredericksburg Rd soon!

• N

  Ned Lann
  5

  Michelle was great! Very professional and helpful!

  Response from the owner

  Thanks so much for taking the time to leave us this terrific review, Ned! This is the feedback that we love to hear. Please come back to visit our associates at 4447 Fredericksburg Rd soon!

• M

  Mason Lazo
  5

  Great customer service, I was in n out n timely manner even with it being so busy n one employee there she was great n knew exactly what she doing had the line moving while working 2 windows at the same time, loved it

  Response from the owner

  At ACE, we work hard to make things easy for our consumers, and we’re happy to hear that you were pleased with our service. Thank you for being a loyal consumer, Mason. Come back and visit our ACE store at 4447 Fredericksburg Rd soon!