ACCESSbank W Dodge Rd, Omaha

ACCESSbank Reviews

• S

  Spencer Krogh
  5

  Great local bank with great customer service. Don’t have nearly as much annoying red tape and slow service as national banks. Mike Corrigan has been great to work with in regards to my business needs. Anna is a sharp teller that handles all my (sometimes complicated) requests well and executes them properly.

• A

  Anonymous User
  2

  Just left.. corrected the teller on handwriting and writing numbers on the withdrawal slip and then they still gave me the wrong amount bad customer service waiting in the drive through for 10 minutes

  Response from the owner

  Thank you for your honest feedback. Our branch manager has attempted to reach you so we can better understand what went wrong and how we can improve. Please call us at 402.763.6000.

• m

  micah
  5

  Holy cow, if you want a supportive locally grown, home-town banking experience, this is your place. They offer most all the services of the regional and national commercial banks, but actually realize they are here because of their clients, not in spite of. They still recognize that profits will come after providing an exceptional experience, rather than necessarily line their pockets with every interaction. I am lucky to have them on my team.

  Response from the owner

  Wow - We are so humbled to hear this. Thank you for the great review. We so enjoy working with you and hope to see you soon!

• J

  Julia Sawtell
  5

  We have been customers of Access since they opened. We have both our Business and Personal accounts with them and it's been an amazing experience. How many people do you know that brag about their bank?? We do. Even our daughters - who both live out of state now - continue to use Access Bank. If we need something right away (a replacement debit card for instance) we can get it at the drive thru. Questions are answered promptly and accurately and I've never had an issue that wasn't resolved immediately. Zane Parkhurst has been amazing during the PPP process and was instrumental in the extremely quick processing. We are thrilled at their growth - even if there are growing pains - they manage them expertly!

  Response from the owner

  Hi Julia! Thank you so much for taking the time to write about your experience. We so appreciate it! We will make sure to pass the kind words along to Zane and the rest of our team. P.S. - We love that you can brag about us, too!

• D

  Dee Ann Bowen
  5

  If I could give more than 5 stars, I would. The service and help we got during our quest to secure PPP loans for both of my small businesses was incredible. The bankers worked long hours and over the week-ends to help us through the whole loan process. We are long time Access customers, and I am very thankful for being with a bank that cares about me. When friends who bank at larger banks couldn't get help, we referred them to Access. They, too, were able to get the help they needed from Access in a time of great worry and panic.

  Response from the owner

  This made our day! We can't thank you enough for sharing your feedback. We're thrilled we were able to help your business and those you referred to us. Thanks again - We hope to see you soon!

• A

  Anthony Rio
  1

  By far the worst experience ever. I recently went to the branch off La Vista since I just moved right down the street. I was happy to see my Bank was near by finally. As I walk in, I see not one but their whole staff on their phone. The one girl on the far wouldn’t even get up and had an attitude with me. She asked for my ID and then threw it back at me. I said you didn’t have to throw that back at me but thank you. I let her know how I liked my bills 2 times because I wasn’t sure if she heard me the first time. She still didn’t listen to me. Typically that wouldn’t bother me so much but I had followed my request with why I had needed it a certain way. She just seemed like she didn’t care what I had to say and that I was not worth her time. I wanted to open up and extra account for my family, but I will be taking my business elsewhere. I will never recommend this place to any family or friends. Seems like they do not care about their customers at all. So sad.

  Response from the owner

  Hi Anthony - We would very much like to speak with you about your experience, but are having trouble reaching you. At your earliest convenience, please provide us with your best contact information by connecting with us via our website. The link is below. We look forward to speaking with you and hope to continue our relationship with you. https://www.accessbank.com/about/contact-us

• M

  Michael Berry
  5

  Access Bank is customer-centric. Often said, but rarely well executed. Everyone at Access from tellers to officers is always willing to go the extra mile for me. I wouldn't bank anywhere else!

  Response from the owner

  Michael - Thank you so much for the kind words. We really appreciate it! We enjoy working with you and hope to see you soon!

• H

  Hannah Birks
  2

  I'm sad to say it because a few years ago this would have been 5 stars hands down. They are starting to open more locations these days and losing the personal touch they had going for them. Now there seems to be an issue almost every other week with them. I don't know if it is the rude new people they are hiring or what but I am becoming very dissatisfied with them and am currently debating switching banks. They are getting to the point of being almost as bad as Sac federal credit union but not quite, therefore one of the stars. The other star is pure hope that they will get their act together because I really don't want to change banks but if problems continue I will no longer trust this bank with my money.

• A

  Andrew and Rosa Soto
  1

  this is the worst bank i have ever delt with the customer service is horrible and also they tried to steal my husbands money luckily after a huge fuss he was refunded and they closed his account over $100!!!! i can not believe the lack of assistance that we delt with and the lack of unprofessionalism from the manager and the employees all over a atm that took 100$ and did not deposit it into the account worst bank ever!!this was at the 42nd and center st access bank !

  Response from the owner

  Hello! Thank you for your review. ACCESSbank is known for its outstanding customer service. We apologize you did not have the same experience. Our team will be reaching out soon to discuss!

• L

  Lauren Semerad
  5

  Access bank has been wonderful to work with. They are organized and extremely responsive. Thank you for your professionalism!

  Response from the owner

  Thank you so much for the review, Lauren. We really appreciate you taking the time to share your feedback!