Academy Bank 23rd Ave, Greeley

Academy Bank Reviews

• A

  Adawg 303
  1

  Wow the lady that works there Jessica is just the worst. I came in today to deposit 2 checks, each from my parents as a birthday gift to me, and some cash. Jessica said that she could not deposit the checks since she thought I was suspicious into an account I have had for over 3 years. I have had almost 200,000 dollars in payroll deposits over that period and she wants to act like depositing a check that my mother gives me for 250$ Is “suspicious”. I have never dealt with someone so rude. There were 3 other people in line and one by one they all stormed off angry due to Jessica and her awful horrible service towards customers. I told her since I could not even deposit a couple of check my mother and father gave me for my birthday I wanted my account immediately closed. I will go to Wells Fargo with my business from here on forward. Academy bank do yourself a favor and fire Jessica if you expect anyone to hand their money over to this awful person. Update: if your business was important to me you would give me a phone number I can call to reach someone who knows English that can explain to me how in any way whatsoever my banking activity was “suspicious” and why I was denied the ability to deposit a check my mother gave me for my birthday. Jessica lied and said that i had not deposited a check from that account which is false. I have deposited, and never had bounced, this same account multiple times, as well as from my fathers business account. Explain to me how my business matters because obviously to Jessica it doesn’t, and I will never bring my money back to academy bank ever again for the rest of my life. I never was late on overdraft balance and paid possibly 600$ In overdraft fees if not more the year 2021 and it was very helpful I had such a high overdraft limit as it helped as a buffer for paying my rent.. You lost a great customer due to an awful employee named Jessica who deserves to be fired. I’ll never forget how all 4 of us in line had walked off, disgruntled and frustrated from her awful service.

  Response from the owner

  Hello Adawg 303, we are sorry to hear that you did not receive the kind of service we strive to give our customers at Academy Bank. We appreciate your feedback and your business is important to us. Please try us again.

• D

  Darrell Hodges
  1

  Terrible!!!!! Staff is rude, lazy and incompetent. Jessica Rubcoco is the worst excuse for a teller that I've ever seen.DO NOT BANK HERE!!!! I banked with academy for 8 years and Jessica threw it out the window in 8 minutes

  Response from the owner

  Hello Darrell Hodges, we are sorry that your experience with us was not satisfactory. We are committed to delivering a great experience that is fast, easy and personal. We appreciate your feedback and are committed to provide you better service. Please try us again.

• A

  Adam Cordova
  5

  I forgot my wallet and my Branch was able to help me and go threw a few verification steps, but able to help me get some cash to move threw my day. Thank you!!! I love my Branch 108. Thank you again.

  Response from the owner

  Hello Adam Cordova thank you for a 5-star rating and kind words! We appreciate your feedback and value your business with Academy Bank.

• G

  G. Kunkel
  5

  I am so thankful for this location. It's the only bank that is open on Saturdays that I can use. I need to get change for my cash box for my Sunday market after the Saturday Greeley Farmers market. The people here have always been friendly and nice to me. They've always smiled and given me change and asked if there's anything else they can do for me. The best thing, there are no fees.

• H

  Hugo Linares
  5

  Great bank. I've banked there for over 10 years. Good customer service and always friendly staff.

  Response from the owner

  Hello Hugo, thank you for a 5-star rating and kind words! We appreciate your feedback and value your business with Academy Bank.

• a

  asian heart
  1

  If I could give zero star then I would. Worst bank ever!! Worst customer service. I waited 1 hour and half to created an account but still they’re not done with their business on the phone. They don’t even have chairs. I waited a really long time just standing and still didn’t get to create an account.

  Response from the owner

  Hello Asian Heart, we are sorry to hear that you did not receive the kind of service we strive to give our customers at Academy Bank. We appreciate your feedback and your business is important to us. Please try us again.

• J

  James Hartley
  4

  Great customer service and employees are super nice if like everything except the fact my card gets canceled every time there's a possible fraud even though half the time there's not and I say no to the text and there's been twice when once my taxes came threw then it got taken back out and my unemployment got taken out and I never seen the money again but other than that awesome bank but how come it says the drive threw is open at 830 but there isn't a drive threw also if you could open at 8 or 9 instead of 10 that would be awesome

  Response from the owner

  Hello James Hartley, thank you for a 4-star rating and kind words! We appreciate your feedback and value your business with Academy Bank.

• N

  Nicole Breazeale
  5

  Very friendly staff and great service. Been with them since the start and am always pleased when I leave. Thank you

  Response from the owner

  Hello Nicole Breazeale thank you for a 5-star rating and kind words! We appreciate your feedback and value your business with Academy Bank.

• N

  Nathan Woodson
  1

  Worst and I mean worst customer service ever!!. I was told by the 800# that they are not allowed to give out individual branch phone numbers and then put me on a "brief" hold for 30 minutes. I call back and they're closed. Took full advantage of my mother after my father's death. Karma is all I can say.

• V

  Valeria Gonzalez
  5

  Costumer service is great and employees are ver nice! I was helped by Paola today and she was super nice!

  Response from the owner

  Hello Valeria, thank you for a 5-star rating and kind words! We appreciate your feedback and value your business with Academy Bank.