A+ Federal Credit Union E US 290 SVRD, Austin

A+ Federal Credit Union Reviews

• C

  Chris War
  5

  Haley from Contact Center supported me on a last minute matter. Thanks to the lending department and the whole team at APLUSFCU, Will do business again for sure! 🙏🏻✨

  Response from the owner

  Good morning, Chris - we appreciate your review. Thanks for being our member! Have a nice day.

• L

  Laurel Elise Godlove
  1

  Worst customer service I've ever experienced with a mortgage company. Lack of professionalism, completely dropped the ball on writing a letter CORRECTLY tot the State of Texas, when very specifically given instructions on the way to do so. Did not answer or respond to the State of Texas in regard to the incorrect letter written which COULD HAVE corrected the issue. This lack of professionalism and interest in solving the problem for their customer (me) is currently costing the homebuyer and me (the seller) thousands of dollars by dragging the process on and on and on...and it's still not resolved. By their lack of action to such a time sensitive and important matter it is clear that my business and being a customer does not matter.

• S

  Stephanie Kossaeth
  5

  Always have a great experience at the location off of 290/E. Anderson Ln.

  Response from the owner

  Good afternoon, Stephanie - we appreciate your review. Thanks for being our member! Have a nice day.

• G

  Guest Anonymous
  1

  Worst customer service in the history of the world..."A+SUX" should be your name if there was truth in advertising

  Response from the owner

  Hello - I apologize for the experience you had with A+FCU. Please email me at [email protected] with more information, but do not include any confidential information. Thank you.

• D

  Debbie Acosta
  2

  The young lady named Crystal was amazing. The onenegative is that it takes about 30 minutes to get to speak to anyone.

  Response from the owner

  We apologize for the experience. We’re currently experiencing high call volume that has led to longer than usual wait times. For assistance during business hours, we recommend emailing us at [email protected].

• G

  Gail Acord
  5

  I have always consistently received great service and have been a customer for over 10 years.

  Response from the owner

  Good morning, Gail - we appreciate your review. Thanks for being our member! Have a nice day.

• L

  Latasha Anderson
  5

  I really love this Bank.They are always professional,caring,and just a great Bank.Rather you go in person,or over the phone,their very attentive and pleasant 😁Just what the World needs more of! I really appreciate you all,and all y'all do.

  Response from the owner

  Hi Latasha - thanks for your review and for being a member. Have a great day!

• M

  Margaret Cooper
  5

  Friendly staff at drive-through. Quick service, electronic receipt, and I have always had a good experience at A+ Federal Credit Union, both inside one of the branches or at the drive-through.

  Response from the owner

  Hi Margaret - thanks for your review and for being a member. Have a great day!

• M

  Moonhowlers Moonhowlers
  5

  Excellent Service by Juliana Hickman! Fast turn around and excellent rate! THANK YOU!

  Response from the owner

  Good morning - we appreciate your review. Thanks for being our member! Have a nice day.

• J

  Johnny Sims
  1

  Would not recommend this location. Been with aplus since 2011. This one location has been giving nothing but problems for the past two months. It’s ridiculous and I’m about ready to close my account with them.

  Response from the owner

  Hello Johnny - I apologize for the experience you had with A+FCU. Please email me at [email protected] with more information, but do not include any confidential information. Thank you.