A+ Federal Credit Union Rattler Rd, San Marcos

A+ Federal Credit Union Reviews

• A

  Anna
  1

  my car loan is with A+ but I have some questions and have been trying to get thru on the phone. I am on hold for 30 mins or longer each time I call. I eventually just hang up today was third try and no luck. last 3 weeks I been trying to get a hold of someone. calls have been different days and same result each time

  Response from the owner

  Hello Anna - I apologize for the experience you had with A+FCU. Please email me at [email protected] with more information, but do not include any confidential information. Thank you.

• L

  Letty Salazar
  1

  They need to upgrade the ATM to receive deposits and withdraws. So we don’t have to drive all the way across town, when the high school one is so close to everyone on the out skirts of town.

  Response from the owner

  Hello Letty - I apologize for the experience you had with A+FCU, and I thank you for your feedback. Please email me at [email protected] with more information, but do not include any confidential information. Thank you.

• R

  Robert Blythin
  1

  Have a car loan with this organization. Terrible customer service. Wait times to talk with representative over 40 minutes. Do not do business with this credit union if you are looking for decent customer service and value your time.

  Response from the owner

  We apologize for the experience. We’re currently experiencing high call volume that has led to longer than usual wait times. For assistance during business hours, we recommend emailing us at [email protected].

• S

  Stan Brown
  3

  Customer service needs work, badly. They will eventually help you, but there is so much they could do better to make a pleasant, fast, secure call. Call USAA and see what I mean.

  Response from the owner

  Hello Stan - I apologize for the experience you had with A+FCU. Please email me at [email protected] with more information so we can help you. Thank you.

• M

  Mike Wharton
  1

  This A+ should have a new updated ATM to service members 24/7. A common ATM were you can make deposit would not only be great but what I expect as a member. It’s a school and the hours are bad and closed in summer so should have a ATM that does the job. I mean it’s the closet A+ south of Austin .

  Response from the owner

  Hi Mike, I apologize for the inconvenience. I'll share your feedback with our management team. Please email [email protected] if you'd like to discuss this further. Thank you.

• J

  Jacob Foster
  1

  This institution is so terrible. Customer service is trash. I've never once in my life been thrown around so much. Nor have I ever had my money held hostage. Worst experience ever. Seriously. Would necer recommend them to anyone. Period.

  Response from the owner

  Hi Jacob - I apologize for the inconvenience. Please email me at [email protected] so we can help you. Thank you.

• W

  William Terry
  1

  Worst customer service I’ve ever received in my life. They double charge me on loan payments and do nothing to remediate it

  Response from the owner

  Hello William - I apologize for the experience you had with A+FCU. Please email me at [email protected] with more information so we can help you. Thank you.