4Front Credit Union N Park St, Traverse City

4Front Credit Union Reviews

• K

  Kevin Carrier
  2

  They give loans to dealerships that sell junk used cars and they dont care about you just your money. Once my truck is paid off I'll never get another loan through a dealership or this junk 4 front credit union

  Response from the owner

  Hi Kevin, we're sorry to hear about your experience. If you would like to speak with us further on the matter please get in touch. Thanks!

• K

  Kasey Ciarkowski
  1

  Pretty sad I called the bank I have questions about my account and I get transferred to someone in some other country that can hardly speak English. Make me feel real comfortable giving out my account information.

  Response from the owner

  Hi Kasey, We would like to assure you that we take member security very seriously. If something made you question your account's safety, we would direct you to contact our Risk Department and discuss it further. We are an organization that celebrates diversity, equality, and inclusion among our staff and members. Thank you for being a member, Kasey. We look forward to serving you again.

• S

  Shari Ault
  1

  Went to the office in cadillac to do business June 1st. Was told they would contact me. I sent a couple emails and I called the Cadillac office and left message for contact person.. 6 weeks later heard nothing. I called Traverse City office hoping they could answers because of hearing nothing from Cadillac. I was told to call Cadillac and leave message. I did what was suggested to me and to this day I have yet to hear anything. I have taken my business elsewhere.

  Response from the owner

  Hi there, Shari. We greatly appreciate your feedback. We're very sorry about your experience with us. We strive to provide our members with the highest level of service but occasionally we do miss, and we apologize for that in this instance. We take our member feedback very seriously and are looking into the issue. We hope that you will give us another chance, Shari but it sounds like you have already chosen to take your business elsewhere. We would love to learn more about the issues you faced. Please feel free to call us at 800-765-0110. You can also contact us by visiting https://www.4frontcu.com/contact where you can utilize our live chat feature.

• M

  Matt S
  5

  An excellent credit union, with friendly and extremely helpful staff! Do NOT listen to the reviews of the various Karens! If your looking for a credit union in TC, THIS is the credit union for you! Want a program that gives you money back for doing what you already do with a bank and a debit card? 4Front has that, it's money back program! Want a bank that can easily replace lost, or stolen cards? 4Front has that, they can print out a card right behind the counter for you! Want a bank that has staff that know your name, are friendly, and welcome you every time you drop in like an old friend? 4Front! Best damn bank in Traverse City!

  Response from the owner

  Matt! Wow! THANK YOU for taking the time to leave us this extremely positive and enthusiastic review (virtual high five)! You have totally made our week and we hope you have a fantastic rest of yours. Enjoy the sunshine and we look forward to serving you more in the future!

• S

  Sarah Smith
  5

  Our daughter was accepted at a university where there is no housing available. After months of planning and arranging for an apartment thousands of miles away, we learned that the stipend amount for rent and living expenses was not sufficient. Of course, we are notified of this the day before moving day. In a panic, I left Donald Turner, branch manager, a message and he not only returned my call quickly, but he was able to get our daughter a LOC loan so she can make rent. He did this all over the phone. He even changed her account so that she will be earning interest on her loan, not paying it. Thank you, Donald, for treating my family with the same care I know you treat yours.

  Response from the owner

  Thank you for your kind words about Donald and the experience he provided you and your family, Sarah. Congratulations to your daughter upon her college acceptance, as well! You must be very proud!

• C

  Chad Cordery
  1

  Please skip this institution and bank with a bank that knows what’s going on! It seems like they struggle to answer simple questions! Please save yourself the headache and bank with someone that can get things done!

  Response from the owner

  Hi Chad, we appreciate the feedback and would like to learn more about your experience and how we might better serve you. Can you please reach out with more details? Thanks!

• P

  Paul DeWitt
  1

  My wife and I have been trying to talk to a Loan specialist for a week now and have repeatedly been told they will call you first thing tomorrow morning. We have yet to receive a call and you get nowhere calling back. We have tried over 6 times.

  Response from the owner

  Hi Paul, We greatly appreciate you bringing our attention to your situation. We take our member feedback very seriously and are looking into the issue(s). Please reach out to our team at 800-765-0110, they're ready to answer your questions.

• b

  brooke matson
  1

  The lack of professionalism displayed by the loss prevention specialist was truly embarrassing to experience. She demonstrates a condescending tone and may not be familiar with the word "dignity", but certainly knows how to run a credit card at her desk. Not only did I leave with tears in my eyes, but the original clerk I was working with appeared to be quite distressed too, and it seems as though this is just how Jenelle treats others; coworkers and customers alike.

  Response from the owner

  Hi there, Brooke. We greatly appreciate your feedback. We're very sorry to hear about your experience with the loss prevention specialist. Our team members are equipped with resources to provide our members with the highest level of service but occasionally we do miss, and we apologize for that in this instance. We take our member feedback very seriously and we are reviewing the matter. We hope you will give us another chance and that we will see you again in the future.

• S

  Samantha Hall
  1

  To start the phone system is all sent to a call center now so you can't even contact the local office. I left my card in the atm and wanted to know if it was returned to them and I can't get an answer without going back to the location. On top of the fact I applied for a loan 2 different times because they didn't get back to me the first time. It has been 2 months and still nothing from them and when I call they tell me to check my emails. I have not received anything from them at all. I used to love this place but I might have to start looking for a new credit union at this rate. Update: 5 months later and trying to contact 4 front about the loan I still have not heard anything back.

  Response from the owner

  Hi Samantha, we are so sorry to hear that your experience has been less than desirable. We would like to look into this further for you. Please contact us at 800-765-0110