4Front Credit Union W Front St, Traverse City

4Front Credit Union Reviews

• L

  Lora Ferguson
  1

  One of the worst credit unions EVER. Place is a joke. They send out an email stating they understand when hard troubles hit. So when you actually go to them hoping they will help they do nothing but pile more on top of you. They use other loans As collateral For auto loans that aren't even associated with it. I wish I could not even give them one star. Everyone who works at the traverse city branch is horrible they are not about the customer. Get a lawyer to help get paid but only want it one way. Id love to talk to someone who would actually listen and be willing to understand and help and not from the traverse city branches. Does the owner even exist?!! I need a number to talk to someone.

  Response from the owner

  Hi Lora, as we mentioned in response to your review yesterday, please get in touch with our contact center at your earliest convenience. The number is 231-929-2000 or you can visit our website, 4frontcu.com, and utilize the chat function. Unfortunately, we are not able to discuss accounts via Google reviews. Again, we are sorry that you are experiencing difficulties.

• A

  Allyson Jenny
  2

  I am really not enjoying the new online website set up. I don't know why you would mess with a working program but it's incredibly frustrating how long it is to sign into my account now. You have to hover over the login link a few seconds before you can click it and it takes forever to sign in making it appear as if it isn't working. The last change wasn't terrible but was also unnecessary. Why is there a push for so much change? I also noticed that stocks for this company have gone down, I wonder if others aren't happy too but not willing to say why. That being said, I've had really good interactions with the tellers in kalkaska and Traverse city south airport but terrible service from the one next to meijer and the great wolf lodge in tc.

  Response from the owner

  Hi Allyson, Thank you so much for taking the time to leave us such a detailed review. We understand you are experiencing frustrations with the new site. Unfortunately, the same time the site launched our online banking, which is a different platform, developed issues. We've worked hard to address those issues and hope things have resolved. If you are still experiencing issues when logging in, please reach out to us so we can troubleshoot. We take feedback seriously and you could help identify a problem we haven't discovered yet! Again, we appreciate your feedback and are happy to have to as a member.

• J

  James Palmer
  1

  I needed to make change for a $50 bill and was driving right by so I stopped in. There were 3 people in line for service and I almost walked back out but I didn't want to have to make another stop so I told myself to just be patient. After a long wait I got to the front and explained I was just looking for change. The teller said she couldn't make change for someone who wasn't a member because they have to record all transactions. Very lame. I've stopped at other banks and cu's and no one has ever given me an issue about breaking a large bill. Waste of time.

• C

  Christa Hightower
  5

  I'm happily satisfied with my experience so far!

• J

  Justin Bluer
  4

  Have to go another half a mile down by the light. Be about a half a mile west of where maps takes you