1st United Bank 4th St, Faribault

1st United Bank Reviews

• G

  Grace Reuvers
  5

  I have been banking at 1st United for over 15 years. Always great service and dedication to assisting me and my family with all our banking needs.

  Response from the owner

  Thank you so much! We appreciate your business!

• C

  Carol White
  5

  Have always had the best service with this bank. Used to be a treasurer for a local church and had to deal several times with several people at 1st United and had always gotten the best service and all my questions answered. They were always patient waiting for the church council to meet first and get info back to them that they needed! Also use as my personal bank and one of the tellers even knows me by name. She has helped me out several times when needed if I happen to be in her line when inside the bank! If I ever had a question concerning my bank account they have always given me time and answered my questions! Easy to make appointments for their other services!

  Response from the owner

  Thank you so much Carol! We truly appreciate your business and are so glad you enjoy stopping by 1st United Bank. We look forward to seeing you!

• M

  Michele Kubista
  5

  I feel the need to give a shout out to 1st for their customer service today! Many mortgage questions were answered even tho they didn't get the loan. I know they will continue to be my bank of choice and my first choice going forward for business. Thanks!

  Response from the owner

  Thank you so much Michele! We truly appreciate your business!

• K

  Kevin VN
  5

  1st United is one of the very last community banks left. Decisions are made at the bank and not in Minneapolis etc. I have been a customer for over 30 years and have been very happy. They financed a home for me when I was new in town when the others wouldn't. Since then I have been very loyal. They have always treated me and my family like family..

  Response from the owner

  Thank you Kevin! We appreciate your business and your review! Thank you for being a customer for over 30 years!

• J

  Jason Sunde
  1

  I just got off a rude, pathetic phone call with this bank. I was calling about opening a new account, and they requested I drop off a copy of my drivers license with my social security number written on the copy to their drive thru, which is about the dumbest request I have heard. What a rude encounter, and the phone call was rude. Granted we live in a time of fascism led by the banks, but there has to be some banks out there that still treat people with some decency.

  Response from the owner

  Hi Jason, We are sorry to hear about your bad experience. We’re usually known for our exceptional service, and we regret that we didn’t live up to those expectations. At this time our lobby is closed due to Covid-19, so a new account needs to be opened through our drive up. The information requested from the banker is the minimum paperwork we need to get the account started. If you’d like to discuss this further, please contact us at 507.334.2201.

• c

  cody thibodeau
  5

  Had an amazing experience with Mel She helped me get a loan faster than any loan I’ve ever gotten with no issues at all by far my favorite person at 1st United

  Response from the owner

  Thank you Cody! We are so glad you had a great experience and are a 1st United customer!

• A

  Ashley Schultz
  1

  Bank does not put any loan information towards your credit. I had done 2 different loans with this bank. I finished paying them off early trying to help my credit score. Just to find out that nothing ever changed or affected my scored.

• J

  John Vega
  1

  They are rude and not friendly over the phone at all.... they shorted me $100 in the drive thru and told me they didnt after I came back and counted my money in front of her, they've hung up on me when trying to access my online acct and are all around a terrible bank. They just dont seem to care.. they need new staff all together

  Response from the owner

  We are sorry to hear about your bad experience. We’re usually known for our exceptional service, and we regret that we didn’t live up to those expectations. If you’d like to discuss this further, please contact us and ask for the retail manager

• D

  Donald Ress
  1

  Why all the questions when logging in as if I can remember the answer haven't been ask in MONTHS!!!@#$%

  Response from the owner

  We have reached out to you to assist you. Thank you.

• B

  Brian S
  5

  Couldn’t ask for a better small town bank. Gene Chris and Mel have been great to work with. Customer for life. Thanks!

  Response from the owner

  Thanks for being a valued customer.