1st MidAmerica Credit Union Troy Rd, Edwardsville

1st MidAmerica Credit Union Reviews

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  Mo Gaines
  1

  I feel as though cashing a check should be simple. Why is there a hold on a check with my name on it. The town is so shady that good working people can’t do simple business. Caitlin. KateLynn kaitlen however it’s spelled you made my trip complicated both times will not be returning or opening an acct with this bank.

  Response from the owner

  Thank you for taking the time to share your experience with us. We strive to exceed the expectations of our members and would appreciate the opportunity to discuss your concerns. We encourage you to reach out to our Member Support Center at 618-258-3168.

• K

  Kristin F
  5

  Love this bank! Been banking here for years now. We use to bank at a different credit union, however, our old credit union would not give us car loans due to credit to income ratio, but when we tried 1st Midamerica for the first time, they didn't hesitate to give us a car loan. They realized how dependable we are in paying our bills and have never had any problems getting loans through them! And they always help out in every way they can!

  Response from the owner

  Thank you for sharing your positive experience! We strive to help all our members gain better financial wellness.

• A

  Amy French
  5

  I absolutely love this credit union. No matter what we need done, the process is always quick and painless. We've taken out multiple car loans and also refinanced our house and the process couldn't have been simpler. This credit union is the best!

  Response from the owner

  Thank you for sharing your experience! We love to hear from our members, especially when our team provides outstanding service.

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  Loran Huff
  1

  Very disappointed. I brought my paycheck in to be deposited because SIUE doesn't begin directly depositing paychecks into new accounts until the pay period after a direct deposit has been requested. 1st Mid America would not deposit the check without my pay stub (which I couldn't provide them) or without putting a 7-day hold on the check. This wasn't a small amount, so a 7-day hold was completely unacceptable to me. I'm 39 years old, and I've never had a bank tell me they wouldn't deposit my check without first putting a hold on it for a week. The university will use direct deposit from now on, so I realize this is only a one-time issue. But, that's not what irks me about this. What bothers me is the principle that this policy of not depositing checks for new accounts was never explained to me. My concern is what other quirky policies they may have that they haven't bothered to explain to me. At this point, I'm planning to wait out the 90-day period and close the accounts. I just don't feel comfortable doing my banking with a credit union that isn't forthright with me.

• K

  Kevin Ammann
  5

  Joined this credit union several years ago after leaving scu. The kasasa checking and savings is great. They have multiple great locations and great loan aprs. Not leaving ever.

• j

  jld7777
  5

  I've been a member here for years, this is a great place to bank atThey have lots of locations spread out and they have a 24 hour member line for access to your account 24 hours a day which is very helpful for payments, balance inquiries or balance transfers from checking to savings or vice versa. Also I wanna say that their loan department is amazing as well. You can apply for low interest car loans, personal loans, home improvement loans etc.... The hours of operation here are. Friday- 8AM–6PM Saturday- 8AM–1PM Sunday- Closed Monday- 8AM–6PM Tuesday- 8AM–6PM Wednesday- 8AM–6PM Thursday- 8AM–6PM

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  vickie jerrell
  5

  I’ve been a member of First MidAmerica Credit Union for at least 20 years. I have interacted with several of the branch offices including Edwardsville. I have had nothing but positive experiences with them.

  Response from the owner

  Thanks for your kind words! We will share your review with our team!

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  Tina Johnessee
  1

  We tried to do business with them but they did not follow through with simple standard procedures, twice! Then when brought to her attention made excuses. We took our business elsewhere.

• K

  Kristin Brown
  1

  Very poor customer service. Rude confrontation over the phone about unauthorized transactions. Going to be looking for a new bank!

  Response from the owner

  Thank you for taking time to share your experience with us. At 1st MidAmerica Credit Union, we value our members and use feedback to continually improve. We request that you reach out to our Member Support Center and ask to speak to a manager about your concerns.

• a

  austin marshall
  1

  Very poor customer service and non existent customer loyalty.