1st Franklin Financial Gornto Rd, Valdosta

1st Franklin Financial Reviews

• A

  Alaina Morgan
  1

  Used them years ago (so this review is late) and discovered my closed-out account that I had paid off (albeit belatedly) was reported as unpaid. They were not only rude when I called to address it, but unhelpful. For all I know they pocketed my cash. Needless to say I never went back and suggest you don't either. IF you must, pay CLOSE attention to everything, at least.

  Response from the owner

  We want to assure you that your review has been shared with the Branch Manager, as well as the Regional Director. If you would like to speak to someone about your experience or your credit reporting concerns, our Quality Assurance Department would be happy to assist you. Please call them at 1-800-700-7943.

• M

  McFrikinRJ
  5

  Alecia was a pleasure to work with and very quick to get my second loan with then set up. Very happy with my experience thus far. Also their loan management website is very convenient when making payments from the comfort of my own home.

  Response from the owner

  We are so happy that you trusted us to assist you with your second loan. Thank you for taking the time to review your experience with us!

• E

  Erica Crawl
  5

  First, 1st First Franklin was definitely there in my time of need. But most importantly as I was a resident of Valdosta, GA Alecia was definitely my rock during my whole process!! I have been a customer with them since 2018 to 2021 & would definitely return to the Valdosta office if I could. I say if could because I moved back home to Columbus, ga & they were very helpful as well but the Valdosta office. Alecia & Miss Cecilia have been most helpful!! I would return if I could!!! I will always cherish the professional relationship with the Valdosta, GA Office!!!

  Response from the owner

  Hello, Erica! We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service.

• A

  Ashun Collins
  1

  I went in just to make a payment and the associate was very disrespectful! I refused to give her an explanation for my bill being late and she caught an attitude. We are not friends and I don't know her it's none of her business. She then began yelling and cussing. The whole time her assistant manager was behind me watching and ignoring the whole situation. It was not until I asked for a different associate to take my payment that the assistant manager even acknowledged me. When I asked her why she didn't intervene when her associate was screaming and cussing, she caught an attitude! She didn't even apologize for her associates horrible customer service.

  Response from the owner

  Here at 1st Franklin, we aim to uphold the highest standards in customer service and are very sorry to hear about your experience with our Valdosta office. We would appreciate the opportunity to discuss this situation with you. If you would be willing to give us a call at 1-800-700-7943, a representative from our Quality Assurance Department would be happy to speak with you.

• S

  Shay Thomas
  5

  Very helpful and sweet people they will really help you if in search of a loan and good staff to deal I highly recommend

  Response from the owner

  Hello, Shay! Thank you for speaking so highly of us and sending others our way!

• S

  Stephanie Hodges
  5

  I have been doing business with Valdosta 1st Franklin for over 11 years. Alicia and Chelsea have always went above and beyond to help me. From day one I have always been made to feel like a part of their family. They do everything they can to get me the amount I need and are always happy to let me know when I can get more. Now my son will be using them as well as he begins to build his credit. If you make your payments and communicate with them then you will absolutely have a wonderful experience.

  Response from the owner

  Hello, Stephanie! Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off. Our goal is to make you a part of our family and make you feel welcome every single time.

• D

  DJ ROME-G
  5

  I love this place. Everyone is nice and respectful. Great customer service.

  Response from the owner

  We love having you as a customer! Thank you for your review.

• J

  Joy Volk
  5

  Love them! They go above and beyond to help you. And I wanna give a very special shout out to Alicia Hughes...she is AWESOME❤ so corteous, attentive, polite..she is just so personal and makes you feel special.. She's very GENUINE and cares. Love her!❤

  Response from the owner

  We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service.

• S

  Sandra Temple
  5

  The first time I walked in everyone was very friendly !!

  Response from the owner

  Thank you for giving us a try, Sandra!

• J

  Jennifer Hewett
  1

  HORRIBLE "customer service" treated me so disrespectful. What's worse is the assistant manager, Alecia was the worst of all of them with the worst attitude. No body wants to do their damn job.