1st Franklin Financial Cook St, Royston

1st Franklin Financial Reviews

• B

  Billy Booth
  5

  I love the ladies at my First Franklin in Royston Georgia! Especially Ms. Brittany! They are always there when I need them!

  Response from the owner

  Hey, Mr. Booth! We’re thrilled that you were satisfied with our services.

• C

  Chad Bowers
  5

  The girls are so friendly and nice. They will work with you if needed. Great Job ladies

  Response from the owner

  Hey, Chad! Our goal is to constantly strive to deliver the very best customer service possible.

• J

  Janice Smith
  5

  The girls at 1st Franklin have always been so friendly and helpful. Would highly recommend them to anyone needing a loan.

  Response from the owner

  We're so happy that we've earned your endorsement, Janice!

• T

  Timothy Hayes
  5

  I love first Franklin the staff there are amazing the Manager Lisa is so much fun to do business with. As a disabled veteran I ran into some cash issues and ended up putting my car title up for pawn. Well I then fell into the never ending cycle of payments that in the end made me pay for my car 4x over. I reached out to Lisa at First Franklin and they were able to buy me out of my title pawn put some extra cash in my pocket and set me on track to getting my title back with payments that were not going to put me in a bind each month given I am on a limited income. My credit was not perfect either. I about hit the floor with the low payment they gave me and the fact that 90% of it goes towards principle. If you ever find yourself in a bind financially and need to borrow cash and don't want to pay 10x the amount borrowed to get it I highly recommend First Franklin. They will take good care of you! Tell them Tim Hayes sent you! I have so much fun when visiting the office they are such a delight and overall really good people. Yes it is a business but they really do care about helping people. So again if you find yourself in the never ending payment cycle of a title pawn give them a call and despite what others say you really will get your title back..lol We plan on using them for all our future auto financing. Deff give them a call I am glad I did.

  Response from the owner

  Hello, Mr. Hayes! We can't thank you enough for leaving us such a kind review. Our goal is to provide customers with superior service that exceeds their expectations, and we're happy to know you received our best!

• T

  Tae Jackson
  5

  Help my wife out with a notary right before closing and didn't have to. Great group of people in there.

  Response from the owner

  Hello, Mr. Jackson! From the start we have made it our goal to hire individuals who are willing to go the extra mile.

• C

  Chad Wilson
  5

  Love the service I received here!! Great group of ladies…would definitely recommend!

  Response from the owner

  Hey, Mr. Wilson! We're ecstatic to hear that you are satisfied with our Royston team!

• T

  Timothy Barnes
  5

  I love to go to 1st Franklin fin the lady are very nice lady and help for

  Response from the owner

  Hello, Mr. Barnes! We appreciate your business and value your feedback!

• M

  Mark Gray
  5

  Very friendly people even though I was having a hard time and was embarrassed about having to get a loan in the first place the ladies here made me feel comfortable through the whole experience!!

  Response from the owner

  Hello, Mr. Gray! Reviews highlighting the commitment of our people to serve every customer with passion, reaffirm that our customer service efforts are paying off.

• l

  lauren coggins
  1

  I’m new to credit and building it. When I was younger I made some mistakes but been trying to rebuild my credit.. I came to 1st Franklin to see if they could help me with getting a loan.. at first the lady I talk to was sweet I understood where she was coming from as to why she couldn’t help me with the amount I was asking for.. but then as our conversation went on she became unprofessional! She told me that I’m having a hard time making my car payment as it is and their payment are higher and she base this off a payment I missed over a year ago.. one I don’t believe you can can look at someone past and say well you can’t make the payment we are going to give. One you don’t know my Finances. You don’t know why I’m coming to get a loan. Maybe I’m doing it to build my credit, but for you to sit there and tell me I’m struggling as it is, is so wrong in so many ways! I will never come back to this place and I will never send anybody here.

  Response from the owner

  Thank you for your comments regarding your recent visit to our Royston office. We apologize for the negative experience and assure you that your feedback was shared with the branch employees as well as the Regional Director. If you would like to speak to someone about your experience, our Quality Assurance Department would be happy to assist you. Please call them at 1-800-700-7943.

• S

  Sheryl Parker
  5

  Fantastic, friendly and fast service!!! Thank you

  Response from the owner

  Our Royston team is incredibly grateful for your review, Sheryl!