1st Franklin Financial Market Pl Blvd, Cumming

1st Franklin Financial Reviews

• K

  Kendra Norwood
  5

  I am holding back tears writing this review! They have been more than generous. They have helped me pay my father's hospital bills. They knew I was a teacher and gave me extra pencil's for my class. These ladies are amazing! Every time Barbara answers the phone it just makes you feel like you talking to family. I would recommend anyone to this location.

  Response from the owner

  Hi, Kendra! We realize our customers are busy and knowing that you took the time to voice your opinion and give us such high accolades validates every effort we make to go the extra mile. Our goal is to have everyone walk out of our office with the sense that they are part of our 1st Franklin family.

• L

  Lori Williams-Martin
  5

  Excellent customer service and professionalism. Barbara was a joy to work with from loan application, to funding and payoff! The loan process was quick and the money arrived very soon. I asked many questions and they were answered patiently each time. I wanted to make sure this loan would be a good fit and it was. The terms are very clear and concise and their were no hidden fees. Thanks to Donna as well for explaining the payoff. This is definitely an establishment that I would do business with again!

  Response from the owner

  Hello, Lori! Please know that we will always try our best to provide you with the best service possible. We look forward to serving you again in the future!

• a

  ashlyn parsons
  5

  they helped me on building my credit !! best place ever

  Response from the owner

  Our Cumming team is incredibly grateful for your review!

• J

  Justin Shields ('Evermore)
  5

  Great experience on multiple loans through this branch, very helpful staff will definitely be back

  Response from the owner

  Thank you for your continued trust in us to serve your financial needs, Justin!

• J

  Josh Turley
  5

  This branch is an excellent location with very professional personnel. Also, they work very hard to obtain financing solutions for subprime borrowers like myself. Many quality financial institutions such as First Franklin Financial could care less if they secure a loan for a subprime borrower, but not First Franklin. They also have a great website for online payments. The woman I deal with there is Barbara, who is very knowledgeable and helpful.

  Response from the owner

  Thank you for your review, Josh! Our goal is to provide customers with superior service that exceeds their expectations.

• S

  Sandra Hill
  5

  I was trying to come up with the security deposit for my house and Barbara and Donna worked it out for me with a little left over. They offer installment loans and credit consolidation. They are really a blessing when you need it. I will definitely use their services again.

  Response from the owner

  We're happy to know that we were able to get you the money you needed, Sandra! We hope to become one of your favorite companies to do business with.

• T

  Taylor Mallion
  5

  Excellent service with friendly employees. I have been a customer for over 5 years and I couldnt ask for a better branch to help me. The ladies inside are great. Would recommend them to anyone for financial and loan needs.

  Response from the owner

  Hi, Taylor! Your thoughtful review reaffirms that we are heading in the right direction and it helps other community members know what we are all about. Our goal is to have everyone walk out of our office with the sense that they are part of our 1st Franklin family.

• C

  Cody Young
  5

  All of the employees were nothing but helpful! I’ve been to several places this week trying to find the best fit and I am so glad I chose 1st Franklin!

  Response from the owner

  Thank you for choosing our Cumming office to serve your financial needs, Cody! We hope to earn your business every time.

• C

  Cindy Cox
  5

  I am so blessed. And I am so thankful to Barbara. She goes above and beyond her call of duty. She helped me so much. I was able to get things straightened out and have extra Christmas money for my kids and grandchildren. I will refer all my friends and family to y'all. Thank you for being such a great place to do business. What a great staff! Everyone there is absolutely great..

  Response from the owner

  From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. We appreciate your review and your recommendation, Ms. Cox.

• M

  Mary Guzman
  5

  I give them 5 stars, because is the only choice. Every time I need them they are there for me. Donna(the office manager) always goes out of her way to help me. In general all the ladies that work in this office are amazing people. Ready to help when you need it the most! Come visit them!!

  Response from the owner

  We realize our customers are busy and knowing that you took the time to voice your opinion and give us such high accolades validates every effort we make to go the extra mile.