1st Franklin Financial W Emory Rd, Powell

1st Franklin Financial Reviews

• M

  Michael Corbin
  5

  I was in need of a loan and applied with the people at 1st Franklin Financial in Powell TN. The ladies there are very friendly and professional. They explained how the loan process works as well as answering any questions I had about when and how I could make my payments. If you need a loan I highly recommend give these folks a call.

  Response from the owner

  Hey, Mr. Corbin! We will always try our best to provide you with the best service possible. Thank you for recommending us to others!

• A

  Aziza Dame
  1

  The website never works and I missed three payments because a discrepancy with my phone company not using my card so my phone was turned off partially. I could not dial out so whenever I was working I never was able to take any calls. Anyways, long story short, go to BBB website. This company will sue you for 3 months of late payment for the smallest loan. As a mom of a two year old, I find it crazy to have to drive to the branch to do automatic bill pay. I have narcolepsy with cataplexy so kinda not easy to drive. I explained that and there was no kind of sympathy. And to make the situation worse, I spoke to the office and their legal team and received different answers on the help I could get. I was polite about asking questions and was hung up on by the legal team because I started to cry. Look, just don’t do it. Save your money, lose your home, find another lender/bank, and or branch because this was the worse experience of my life. Over less than 1000 dollars…..I’m sure someone will comment on this but idk anymore. I never was able to use the website, was forced to come in and sign papers to do automatic bill pay, and they have no hearts. I DO NOT RECOMMEND IF YOU FEEL LIKE YOU WILL EVER LOSE YOUR JOB OR GET SICK TO THE POINT YOU ARE ON LEAVE AS I WAS!

  Response from the owner

  We apologize for your disappointment with our Powell office. We always refer negative reviews to our Quality Assurance Department in an effort to resolve issues. If you haven't already spoken to someone from that department, but would like to, you can contact them at 1-800-700-7943. Representatives are available Monday through Friday, 8:30am to 5:00pm EST.

• A

  Angel Acuff
  5

  It was a quick and easy and the staff was great. Thanks Beth.

  Response from the owner

  Hey, Angel! Our goal is to constantly strive to deliver the very best customer service possible.

• S

  Sandra Vandergriff
  5

  The staff was great as the environment was! Very helpful and understanding.

  Response from the owner

  We're happy to know you are satisfied with your experience at our Powell office, Sandra!

• R

  Rachel Shields
  5

  This company has been such a blessing for me! Elizabeth was so friendly and really went above and beyond to get me the help I needed! Highly recommend 1st Franklin Financial!!!

  Response from the owner

  Hi, Rachel! Your thoughtful review reaffirms that we are heading in the right direction and it helps other community members know what we are all about.

• M

  Metal Corndog
  5

  Very friendly and willing to work with client.

  Response from the owner

  We're so happy that we've earned your endorsement!

• t

  tracie cavender
  5

  Went u need money or financial with bills they are place u should go to get help ..thank u alot

  Response from the owner

  Thanks for sending others our way, Tracie!

• S

  Sonya Lay
  5

  Representative Beth Ray is Professional, Courtesy, and Caring!! She is an true Asset to this Company!! She would above and beyond to meet my needs and made me feel important. She knows what Customer Service Means! I thought it was Gone!!

  Response from the owner

  We are honored by your choice to do business with us, and look forward to your next visit.

• D

  David Mills
  5

  Big thank you to Penny King !!!! Ms.Penny worked hard for us a loan for a new camper which we got approved for today . She offered one of the best customer service experiences that I have ever seen , even offered to work over on a Friday evening to make sure me and my wife got our check the same day . Customer service like she gave us will keep me going back to her wherever she goes . I hope first franklin reads the reviews and sees what a gem they have in Ms. Penny King 😊 . And Penny if you read this thank you for giving me a great customer service experience .

  Response from the owner

  We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We know that you have options and we are very happy you chose to do business with us.

• B

  Brittani Crowder
  5

  These ladies work hand in hand in helping you get approved for whatever you need! Enjoyed my experience, and will be back!

  Response from the owner

  Hi, Brittani! Your review serves as a confirmation to all of us, that our efforts in delivering excellent customer service, is paying off.