1st Franklin Financial Riverstone Pkwy, Canton

1st Franklin Financial Reviews

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  Tram Tran
  5

  The ladies in Canton are great & the energy in that office is back the way it has always been!

  Response from the owner

  It is because of customers like you that we continue to improve as a business! Thank you for your review!

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  Tremaine M
  5

  My experience and atmosphere was very wonderful.this is my second time coming up here . Everyone in the office was very nice and respectful. I would refer anyone to this location!!

  Response from the owner

  Hello, Tremaine! It is our corporate goal to be the best in the industry and through our hard work, earn the loyalty and love of every single customer.

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  Katie Howell
  3

  So I don't normally bother with reviews but I have been using this company for about 4 years and don't get me wrong I have no complaints about the platform, but I called in today to make a final payment on the phone and I have to say that the customer service was a little less than welcoming. I don't know if I caught the lady (sounded more like a young girl) whom I spoke to at the wrong moment, but her attitude was very short and sharp and not warm at all, it was like I was inconveniencing her by calling. So this has prompted me to write this review. Step up the customer service 1st Franklin, this is how you lose customers.

  Response from the owner

  Hi, Katie. Thank you for your comments regarding your recent experience with our Canton staff office. We apologize for the negative experience and assure you that your feedback was shared with the branch employees as well as the Regional Director. Our manager will be contacting you to discuss your experience.

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  Katie Douglas
  5

  I’ve been using first Franklin for years, they have also been super helpful and professional! Selina has always been my go to when applying for a loan.

  Response from the owner

  Thank you for trusting us with your financial needs throughout the years, Katie! We are so grateful for your review.

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  Christina Lopez
  5

  These guys are amazing and I love all these lady’s and gentlemen ! These guys are awesome I definitely recommend them!!!

  Response from the owner

  Hi, Christina! Thank you for taking the time to leave us a great review and recommend us to others!

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  Christy Darby
  5

  I’ve been a customer here for a few years now and everyone is so nice!

  Response from the owner

  We are so happy to have the opportunity to serve you for the past few years, Christy!

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  lindsey cashman
  5

  Beautiful people, both personable and professional! Highly recommend, I've used these ladies the past two years and I am truly appreciative for them. Five stars all around, from the office manager to the new recruits. So polite, and literally can not give enough praise for how great they have been to me.

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  Anthony Arvie
  5

  First of all, my visit to the Canton ,Ga office is solely due to the nice reviews I've read before deciding to take a drive and a chance. Just like the reviews that I read, the atmosphere from the staff to the incoming/ returning customers was delightful. My experience was to the point, seamless, professional and very considerate of my delicate situation. God makes no mistakes and I appreciate my encounter with Mrs. Erica and Mrs. Melissa today. I even left with a plate of food...lol. It sounds silly but the ladies were awesome extensions of kindness from human contact that anyone would admire and embrace. I give these ladies 1 Million "At-A-Girls" (hope I spelled that right Mrs. Melissa) Lets move their rating from 4.8 to a 5.0, they truly deserve it. Thanks again!

  Response from the owner

  We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We know that you have options and we are very happy you chose to do business with us.

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  Volvick Marcellus
  5

  I am Volvick Marcellus. I want to congratulate the staff of 1st Franklin Financial Bank. I would like to thank all parts of the staff for doing an excellent job for the community of Cherokee County. They serve middle class people with care. The owner represents people of Cherokee County and serves them well. Thank you very much. The manager of the staff does a magnificent job. Y’all will continue to bless for the good services that y’all provide for the middle class. We need you guys all the time.

  Response from the owner

  We realize our customers are busy and knowing that you took the time to voice your opinion and give us such high accolades validates every effort we make to go the extra mile. We are so grateful for your feedback!

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  Tony Davenport
  5

  These ladies got me my motorcycle loans twice now. Approval was quick and they are very courteous and professional. Will definitely keep them in my future purchases.

  Response from the owner

  Hi, Tony! We hope to become one of your favorite companies to do business with. Do let us know what we need to do to earn your continued loyalty.