1st Advantage Federal Credit Union Coliseum Dr, Hampton

1st Advantage Federal Credit Union Reviews

• P

  Pat Anderson
  2

  The coliseum bank and the w mercury bank needs to train their employees the proper way to handle matters in a professional way. The problem is these young people don’t know how to address the public. A smile and being courtesy goes a long way. It started when my tried the mobile banking system. Some how the check never went thru on a Thursday. Friday came no sign of a check being deposited. My husband tried to take care of it on Saturday. At the w mercury branch. The young lady said try back Monday! I went to the bank as my husband has to work. The young lady stated she told my husband two business days. Friday is a business day and so is Saturday. The young lady was unprofessional. Handed me back the check and said wait until Tuesday. I was frustrated! Being we have bills that needs payment. Not mentioning groceries. I explained to her the check will not go in the account. Plus we have been using mobile banking for several weeks and the check has always gone in. But she wasn’t hearing it. Not even Ana Martinez helped in this situation. She’s a bank rep! Needless to say I ended up going to the coliseum bank to deposit the checks. Both tellers need training. on proper courtesy & professionalism. This is a reason why all the negative reviews. My husband spoke with April over the phone, on Tuesday and she was very professional. If this bank wants to keep customers they need to train their tellers & bank reps how to resolve issues. Not leave customers hanging without several days of funds. This was an unnecessary situation, that could’ve been handled. If the bank reps would take care of the situation. I would like to see improvement in both hampton banks. Starting off with professionalism and kindness. 💁‍♀️

  Response from the owner

  Hi Pat, we appreciate your feedback and apologize for your recent experience. This is not the level of member service we strive for and have shared your feedback with management. -- 1st Advantage

• C

  Client Client
  3

  I agree with the reviews about the ridiculous fees this is not a credit union it is a bank they do not act like a credit union in any way shape or form. They gobbled up the Yorktown never weapon station credit Union which was a fine small institution I have not had many positive experiences working with first advantage but I have had a few. They do charge their patrons too many fees. They can be very snide and somewhat rude even when speaking with them on the phone unless you have a large balance in your account I was bought out of some real estate and had a very large sum of money deposited in my account and every other employee with first advantage contacted me to try to get me to invest those funds many different ways and they could not have been more pleasant but when that money was taken out they returned to their snide almost rude demeanor.

  Response from the owner

  We appreciate your feedback and apologize for your experience with 1st Advantage. We would like the opportunity to learn more about your member service feedback. Please email us at [email protected], we look forward to hearing from you soon. – 1st Advantage

• J

  Jerine Campbell
  5

  Sherrod T. Leigh was very helpful kept me informed through the process of the issue I went into the credit union for. I appreciate good customer service. Thank you Sherrod for your help. Coliseum Central branch Hampton VA

  Response from the owner

  Thank you for reviewing 1st Advantage! Please stop back and see us soon.

• S

  Shawnfromva1 None!
  1

  Can't pay loan paym6over the phone without a convenience fee. No online payments options available that I know of. Hello 1990's?

  Response from the owner

  Hi Shawnfromva1, We do have online payment options available. You can review those here: https://www.1stadvantage.org/products/auto-personal/loan-payments

• A

  Aurelia Applewhite
  1

  This bank is the worse! They will nickle and dime you. Find another credit union! This the worse bank I ever had interactions with and I have 4 bank accounts.

• F

  Fred Clemmons
  1

  When I go to the Yorktown branch, there is never no line three tellers standing by to help each member. Compared to when I come to the Hampton branch long line, serval credit union working member at there desk when they could help reduce line…. poor customer service

  Response from the owner

  Hi Fred, We appreciate your feedback and apologize for your recent experience at the Hampton branch. This is not the level of customer service we strive for and have shared with management. – 1st Advantage

• A

  Aj Johnson
  1

  This has been a horrible experience banking with them. They have processed 3 of the exact same transactions in one week without any notice. Card declines 3 times before it then allows you to swipe. Customer service is even worse when you call because they do not resolve anything.

• Q

  Quentin Royal Sr.
  5

  In my dealings with my accounts with1st Advantage I had the pleasure to give credit where credit is DUE.,Jennifer Crosby at Coliseum branch has been outstanding in solving every issue I brought to her thoughout the year and very professional in every way.Thank You!!!

  Response from the owner

  Hi Quentin, we are happy to hear you had a great experience with Jennifer. We strive to always deliver a great customer service experience. Thank you for your continued membership. – 1st Advantage

• C

  Carolyn Halaut
  5

  1stAdvantage on Coliseum Drive in Hampton, VA gives the best customer service I have ever received from a financial institution. Recently my parked vehicle was totaled while I was traveling out of state. Kathrina walked me through the process and helped me secure the funds I needed to purchase another car. She is professional, extremely pleasant and proactive. I am so grateful to have this relationship with 1st Advantage Federal Credit Union.

  Response from the owner

  Hi Carolyn, we are happy to hear you had a great experience with Kathrina at our Coliseum Branch. We strive to always deliver a great customer service experience. Thank you for your continued membership. – 1st Advantage

• M

  Michi Boo
  5

  My fiancé and I are working on getting our credit up and finances in order and we felt so at ease in Kathrinas hands! She answered all our questions and set us on a real plan to get our life together. Theres a 1st advantage closer to where we live but we come to this location specifically for her! Great place with great people

  Response from the owner

  Hi Michi, we are happy to hear you had a great experience with Kathrina at our Coliseum Branch. We strive to always deliver a great customer service experience. Thank you for your continued membership. – 1st Advantage