Zeal Credit Union Drive-Thru Allen Rd, Allen Park

Zeal Credit Union Drive-Thru Reviews

• D

  Deborah Miller
  3

  Drive through I have never experienced a problem! The girls are wonderful!!! ...However calling any branch is like waiting for it to rain gold down on the world! I literally nodded off after 45 min of waiting n woke up n looked at the minutes gone by it was 1 and a half hours!! That is unacceptable for any bank or institution!!! My prior bank I left because of the drive!! Perhaps I should go back considering I never waited no more than 5 min at least for a menu to ask for a call back number!!!!! SHAMEFUL!!!

  Response from the owner

  Hi Deborah. Thank you for sharing your feedback with us. We understand your frustration and we would love to reach out to you and discuss your concerns in further detail. Please email [email protected] with the best way to contact you and someone from our management team will reach out to you.

• C

  Chris Cinonowiczek
  3

  I've been a member for 16 years back when my branch was downriver community credit union. Back then my payroll would be available Thursday into Friday at midnight. Now that it is zeal it is available I believe at 7am Friday morning. Not a huge inconvenience but something that I have noticed. Mobile banking interface is lacking in comparison to other banks. ATM deposit is only available (from what I have encountered) at melvindale in real time (as in I deposit cash and it posts as available) and no where else. ATM is often down at branches.

  Response from the owner

  Good afternoon Chris – Thank you for being a member with us for so long and for your constructive feedback. Our team is always looking to improve our services and would appreciate the opportunity to discuss the items you noted in person. At your earliest convenience, please email Colleen, our AVP Member Experience, at [email protected] with your phone number and the best time for her to reach you.

• L

  Liz Wineka
  2

  The people are nice and helpful but please...post your holiday hours online! I checked your website and Facebook. I called the number (regardless of branch, I always got the main number) but could not find holiday hours. That’s a simple administrative fix. Also, you need to offer business banking. It would be convenient to have both accounts at 1 credit union. Another convenience would be to utilize the drive-through function at the Taylor branch. If that’s too costly, at least move the ATM so it’s a drive up.

  Response from the owner

  Hello Liz – We appreciate you taking time to review us. Member feedback is highly important to us here at Zeal. Our holiday hours at the branches are below: Dec. 24 – Open 9:30 a.m. to 12 p.m. Dec. 25 – CLOSED Dec. 31 – Open 9:30 a.m. to 3 p.m. Jan. 1 – CLOSED We would love to talk with you further about our business banking. Please private message us on Facebook at www.facebook.com/zealcreditunion with your phone number and the best time for a member of our team to give you a call. Thank you and happy holidays!

• A

  Andrea Walker
  4

  The Zeal closest to me has a tight squeeze to get my car to the drive up ATM . I've witnessed many trucks ding the yellow barrier guards. The ATM there is also not updated so it cannot distinguish between check and cash deposits and is the only ATM on site. As a credit union goes though, wonderful place to bank.

  Response from the owner

  Hi Andrea - Thank you for your feedback! Although it's great to hear that you love being a Zeal member, we would appreciate the opportunity to discuss your experience with our ATM in person. At your earliest convenience, please privately message us on Facebook at https://www.facebook.com/zealcreditunion with your phone number and the best time for a member of our team to give you a call. Thank you!

• M

  Marq Morris
  4

  Only one I could find opened on Saturday. All branches should be opened on Saturday for at least a few hours. At any rate, while I was waiting in the drive thru they opened another line. Quick service, very friendly teller!

  Response from the owner

  Hi Marq, Thank you very much for your positive review! We are thrilled to see that you are satisfied with the service at this location. We do appreciate your feedback. Have a great day!

• K

  KarmaNACCIDENTSFIXEVERYTHING
  2

  I had a zeal account and closed it within the year every time I turned around money was missing from my accounts and they always had an excuse. Considering I received a huge type inheritance there was no way I was gonna allow them to hold it , I immediately got with my family's banker of 25 years switches back to my old branches chase and BOA and for those veterans navy federal is AWESOME. Do your self a favor just stay clear of zeal .ALTHOUGH they are good for storage safety deposit boxes IS IT I'm speaking in reference to all deals but mainly DEARBORN location on Michigan ave .

• A

  Annette Prevaux
  5

  I have been a member here for years. Everyone at the Allen Park branch and drive thru are courteous and professional. The manager is always helpful when I have a question that the tellers can't answer which is rare.

• R

  Ron Stros
  3

  Staff is always very helpful.Charges for overdraft fees are outrageous.I totally understand the concept and appreciate the coverage but the fees are crippling.I'm considering dropping the coverage.Also exploring other institutions.Branches are close to me so that's always a plus.

• J

  Jaylen Richardson
  1

  This is the worst Zeal Credit union to ever go to. There Tellers are very Rude and ignorant They Talk to you with no respect Even the branch cordinator of the the Building i think her name is angella was Rude loud and ignorant i dont recommend anyone to go there very poor service i definitely wont be going to this location ever again..

  Response from the owner

  We do not have a member on file with this name. We are happy to look into any issues you have had. Please email [email protected] with the name on file, an explanation of what happened and we will review the situation.

• R

  R. Herman
  5

  Quick in and out. Courteous staff.Some patrons do not select a lane and wait to pick a lane backing the traffic up on to Allen Road.

  Response from the owner

  Hello – Thank you so much for your feedback and kind words! It’s great to hear that you are satisfied with the quick and efficient service from our staff. We will be sure to let our team know to keep up the good work, and please don’t hesitate to reach out if there is anything additional we can assist you with.